PHL Approach
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When I left at 9:30pm they were pulling the new kiosk out of a crate and tearing the old ones out. Have they gotten around to installing the new ones anywhere else yet?
New kiosk being installed at A-West
- Thread starter PHL Approach
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Hey.. Chill Out
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They had to start all over because I took a squat in the new ones.
Forget you Parker
Forget you Parker
PHL Approach
Advanced
WOOOOOW. ROFL
Are these new "new" kiosks or old new kiosks? We got some new kiosks a while ago (not the old East kind, but the West kind), but cant get an answer as to these being the final new kiosks or semi new kiosks until we get new "new" kiosks ... :blink:
The kiosks we had installed do work better with the computer system than the old US East kiosks we had did. We still have issues, but it isnt nearly as bad as before. Hopefully they'll make things a little easier for PHL.
Late connections is a real problem, I would think it would be a very easy program to write. If the first flight misses min connect time DONT LET THE PAX CHECK IN. My station has the new KIOSK and they work like a CHARM mechanically. The bag check for home check in is sweet just hard to get the passenger to scan it properly. One would think if they have been to any grocery store they would know how to scan a bar code. EVEN the passport readers FUNCTION. On light load days the KIOSK will even suggest an upgrade to an earlier flight for the $25.00 charge and it puts out GO FIRST upgrades all the time.
B)
Roger that... Our new ones are much better mechanically than the old. They are much more functional (designed to do more of our work, can you say furlough?) That being said, allowing checkin on late flights is inane! This has been going on for 10 months and the only response is, "yeah we know, we'll get back at ya." I can only imagine how our DOT stats would improve if they would just freekin fix the problem! :down:
US AIRWAYS FAN
Senior
This company has spent more money on failure than anything else. By going the cheap route I honestly believe they have spent more money and lost more money (with customers who have left). If they would have done the RIGHT thing and shelled out a few more dollars to do this the RIGHT way the first time they might be in a better place the are right now that is for sure.
So you work for PSA?
Brace yourselves, I've heard they are rolling out a new version of QIK in February. Not sure exactly who is getting the new version, but you know how #$%^ runs down hill. If one department has to get used to working with a new version, it will end up affecting everyone.Can you split the hair any finer?
Doesn't logic dictate that if the sorftware and hardware don't "talk" to each other correctly that you need to either write a software patch or change possibly firmware in the kiosk to allow the proper operation.
Here we are approaching the one YEAR anniversary of the Resevation system failure. I won't use "Res Migration" because migration means you go from one place to another and everything works as before. Candian Geese "Migrate" anually and they don't lose their ability to fly once they get south. If a bird migration was comparable to the debacle known as the Res Migration the geese would have 6 wings and not be able to fly more than a few hour a day.
Yet after millions of dollars in upgrades to add functionality lost in the conversion we still have multiple threads devoted to IT systems that just don't work or don't work well. jcw you do realize that there are some computer science professors out there that have researched the Res Failure and use it as a case study of how NOT to do System Migration??????
I have just enough knowledge of legacy systems to know that the folks in Tempe are in way over their heads with the Do It Yourself approach to IT.
Hey Piney, the new Director is from AA, do you think we might have some sabre influence? One days observation and he will just freak. Now that Bonanno and Mule are out all we have to do is say bye bye to Kirby and we can see a new computer system appear!
Why yes they do, isnt that why we hired all the new POC people? 😛h34r:
Actually they do better than the old ones, still have quite a few bugs and thanks to the QIKFIX entry Shift F, almost every failure I get and have the time to report gets sent in. I dont care if its the same problem as yesterday, if it doesnt work, they hear about it. If I have to take the time to do what the kiosk is supposed to save me from having to do, then they hear about it. Either give me a kiosk that works, or give me a coworker that does and get rid of the kiosks. (In all fairness though, the kiosk rep I've been working with is very responsive and helpful. Not sure how much power they have to correct things, but I'll give them credit for at least responding to all my messages.)
One of my biggest peeves on the kiosk is International travelers with kids. It kicks them ALL out if they say someone under 12 is traveling because of "special requirements". There is maybe 1 or 2 countries that require something "special" for kids traveling without both parents and everyone else doesnt need anything. Of course instead of flagging customers going to ONLY those countries needing special documents, lets just shut down all International checkins with kids. Even if both parents, all 5 kids, grandma and grandpa are traveling. I know MCO must be loving this as much as us with all the Brits/Germans that must be traveling.
SegmentKing
Veteran
looks like we are going with the hand-held kiosk so we don't have to pay rent where we put them.
TEMPE did not want to fund going to Amadeus but UNITED did. Having worked in several systems over the years you all are correct QIK is a JOKE. Trying to find availabity on OA is a nightmare, especially INTERNATIONAL. All these new KIOSK are from Kenetics which is a division of NCR. I see the same kiosk @ CO and United with slight variation. Inside it is a manufactured housing which holds motherboard and power supply. Right after initial install which took 6 hrs for 6 kiosk we had one fail , the entire unit was replaced in a matter of days. Later we had another go down and one of the initial installers came in and replaced the power supply. All in all they are great mechanically but again just need proper programing from TEMPE. I did get a note the other day when you do ONLINE CHECKIN at home now and come to the airport and use kiosk to check a bag it DOES NOT PRINT new boarding pass which is great. It got old explaining to passengers why they got duplicate boarding passes when they checked in at home.
