In the column BoeingBoy posted, Morten Beyer, the chairman of MBA, an aviation-consulting firm based in Arlington, Va., said that US Airways and other major airlines face a stiff challenge in changing its business model to compete with low-fare carriers. "It's going to require a complete change in its corporate culture, such as adopting higher productivity demands for its work force, higher seating density, operating with little or no frills and no hubs," Beyer said. "Because it's going to be such a difficult transition, I'll believe it only when I see it."
As BoeingBoy regularly indicates, the key to US Airways future success is more productivity from all its resources, including aircraft, facilities, and people. If the CWA wants to maintain either the Pittsburgh or Winston-Salem reservations center than they need to cost effectively conduct their valuable service.
That's no different than any other employee group because the company must not leave any stone untouched in its effort to lower CASM.
Respectfully,
USA320Pilot