News report: Mistreatment of service dogs on UAL

[Dont call me Shirley]

This seems bizarre (not very good journalism, either). Does anyone know UAL's side of the story?
http://www.koat.com/news/new-mexico/albuquerque/Vet-says-airline-kicked-his-service-dog-insulted-him/-/9153728/15620570/-/item/0/-/7b8tyx/-/index.html

• ALBUQUERQUE, N.M. -
  One New Mexico disabled veteran said his service dog was kicked twice by airline employees this week and he was called a slur.
  
  
  Read more: http://www.koat.com/news/new-mexico/albuquerque/Vet-says-airline-kicked-his-service-dog-insulted-him/-/9153728/15620570/-/tht257z/-/index.html#ixzz21NQlRuSb
  

 

[gatemech]

Our CEO is so out of touch with what is really happening. I don't believe he will call that guy.

All the CEO exchanges and Jeff journal are a joke. He is pushing to fast and hard to have
the worlds largest airline. customer service is horrible. I'm not just saying this. I have family
and friends that fly UA that just don't like it anymore. The CS agaent at IAD should be fired.

 

[ContUNITEus]

HUH?

I watched that report twice and couldn't make sense of it.

....what a waste of news time....