"A rich record of the employee discontent emerges from regular question-and-answer sessions held at US Airways, which is both the worst-performing big airline in the country and a company that encourages
its 36,000 workers to direct tough questions at its chief executive, W. Douglas Parker.
“Doug, I watched you on CNBC today,†said one e-mail message from a worker, sent on Oct. 25. “And I hate to tell you but the interiors of our plans [sic] smell bad and they are filthy. As an employee I am embarrassed to admit working for US Airways. When are you going to quit talking and do something about it?â€........."
http://www.nytimes.com/2007/12/22/business...&ei=5087%0A
I thought it interesting that a pretzel bag in economy costs the airline .03.
its 36,000 workers to direct tough questions at its chief executive, W. Douglas Parker.
“Doug, I watched you on CNBC today,†said one e-mail message from a worker, sent on Oct. 25. “And I hate to tell you but the interiors of our plans [sic] smell bad and they are filthy. As an employee I am embarrassed to admit working for US Airways. When are you going to quit talking and do something about it?â€........."
http://www.nytimes.com/2007/12/22/business...&ei=5087%0A
I thought it interesting that a pretzel bag in economy costs the airline .03.
