Dont call me Shirley
Veteran
- Aug 20, 2002
- 3,270
- 306
Airlines are getting serious about saying they’re sorry.
With 3,200 Flights a Day, a Few Problems (March 18, 2007)
Storm Brings New Woes to Travelers at Kennedy (March 18, 2007)
After a spate of nightmarish service disruptions, American Airlines, JetBlue Airways and others are sending out more apologies, hoping to head off customer complaints and quell talk of new consumer-protection regulations from Congress.
But no airline accepts blame quite like Southwest Airlines, which employs Fred Taylor Jr. in a job that could be called chief apology officer.........
http://www.nytimes.com/2007/03/18/business...&ei=5087%0A
With 3,200 Flights a Day, a Few Problems (March 18, 2007)
Storm Brings New Woes to Travelers at Kennedy (March 18, 2007)
After a spate of nightmarish service disruptions, American Airlines, JetBlue Airways and others are sending out more apologies, hoping to head off customer complaints and quell talk of new consumer-protection regulations from Congress.
But no airline accepts blame quite like Southwest Airlines, which employs Fred Taylor Jr. in a job that could be called chief apology officer.........
http://www.nytimes.com/2007/03/18/business...&ei=5087%0A
