Old PHL Hub Director
- Thread starter Big Mike
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i am pretty sure he left the company when he left PHL
mike33
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Great guy. He was on Maui and in charge of our Team during my TDY and incinuated he was going to by a coffe place in Lahaina one day and learn to surf. Who knows, maybe he's doing just that and playing golf with Tony M.
roadtrip
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I heard he is not with the company anymore and also heard he was in PHL for the funeral for the ramp worker killed here not long ago.
Jester
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PHL chewed and spit him out.
Everything I heard was that he was nice person, pleasant, well-meaning, sincere.... wrong person for that station. Way over his head. Things only marginally improved during his tenure in PHL and he was given a face saving way out to take an executive position in Tempe for all his decades of service at HP. Those type of positions are given usually long enough for the executive to find another job or he decides to "spend more time with the family."
So Heard Jester.
Everything I heard was that he was nice person, pleasant, well-meaning, sincere.... wrong person for that station. Way over his head. Things only marginally improved during his tenure in PHL and he was given a face saving way out to take an executive position in Tempe for all his decades of service at HP. Those type of positions are given usually long enough for the executive to find another job or he decides to "spend more time with the family."
So Heard Jester.
TG was by far the best Director PHL has ever had. He had a huge job of cleaning up PHL all by himself after 2 BK's. They dumped him into the station with no $$$ or tools to accomplish a very difficult task. He kept his managers responsible for irregularities, not the employees who are now the responsible for everything that goes down. There was more order in the station then than NOW.
Tis a shame that since they replace him, all these new VP and Director positions became available. Had he had the support from the SANDCASTLE he would have kicked butt. Unfortunately, they never gave him any assistance or credit. For the most part he was well liked by the employee groups. He listened, had compassion and tried to fix whatever he could with the resourses allowed by the powers that would be would throw to him.
He did show up for the funeral, which just goes to show you the type of person he truly was. He did finally leave the company in the end as he is a "field" manager that could not be stuck in some cubby watching our airline plummet. He will find success and recognition in his future. Usairways was foolish not to work with him.
Tis a shame that since they replace him, all these new VP and Director positions became available. Had he had the support from the SANDCASTLE he would have kicked butt. Unfortunately, they never gave him any assistance or credit. For the most part he was well liked by the employee groups. He listened, had compassion and tried to fix whatever he could with the resourses allowed by the powers that would be would throw to him.
He did show up for the funeral, which just goes to show you the type of person he truly was. He did finally leave the company in the end as he is a "field" manager that could not be stuck in some cubby watching our airline plummet. He will find success and recognition in his future. Usairways was foolish not to work with him.
I am sad to learn that he has left US. I'm a long time poster but posting under a different name as I don't want Tempe or PHL management to track my IP address.
My coworkers and I were sitting around talking about Tony Grantham after we saw him at the funeral of our fellow worker. A lot improved here while he was here. Maybe not as fast as we would like, but he did take on a station that was forgotten about by Crelin and US.
During his under two years here we got more equipment (tugs, belt loaders, push tugs, carts), about 500 additional ramp employees, an upgraded bag sortation system, additional x-ray machines, bigger checkpoints at B and C, refurbished gates, refurbished break rooms, and the RIDS (ramp screens you see at all of the gates at B and C Con). Customer service got a new station accounting office, and a new POC. Read the PHL Pride newsletters (oh wait, do we still get those?).
Performance did improve while he was here too. The bag rate started to get a lot better in the fall last year and continued to drop until he left. Injuries were down, and morale was on the way up, because he cared about us as people and employees.
When I had a death in the family, he sent a personal note of sympathy to my family. I won't forget it. I guess he did that with all employees too.
He also dealt with two 100 year ice storms and made a critical decision in one of them to bring back airplanes off the gate to avoid a JetBlue incident.
He was also the one in charge to improve the bag delivery times to baggage claim from over an hour to under 25 minutes.
He did more in 6 months than the whole entire group that replaced him.
So why am I paranoid? My friends in OCC say that Tempe overscheduled the operation in 2007 to prove to the city and airport that we needed more gates. They knew we would have a big customer service and baggage problem but they gambled anyway. Not a bad move probably, but to blame TG or the employees for that is wrong. Four things helped bring down the mishandled bag in PHL 1. More equipment, employees, and tools (credit Grantham), 2. Better operation (credit Isom), 3. Hard working employees who were forcused (credit the employees), and 4. Better weather.
We're not against the current team that replaced him, but Tempe has brought in about 7 people to replace him and in the recent Inquirer article the current VP takes all of the credit. What the?
Finally, I was standing in line at Chick Filet (however you spell it), and it was the day before payday. Grantham was in front of me and we were talking. In the conversation, he learned I could only get some nuggets because that was all I could afford. Without telling me, he ordered me two sandwiches, fries, and a coke and gave it to me. He gave it to me and said a happy employee is a productive employee. He gets it!
PHL did not chew him up and spit him out. Tempe chewed him up and spit him out. I will miss him. If any of you know him, please let him know the Chick Filet guy says hello and a big thank you. By the way, what has 7 people who replaced him refurbished since they arrived?
Enough said.
My coworkers and I were sitting around talking about Tony Grantham after we saw him at the funeral of our fellow worker. A lot improved here while he was here. Maybe not as fast as we would like, but he did take on a station that was forgotten about by Crelin and US.
During his under two years here we got more equipment (tugs, belt loaders, push tugs, carts), about 500 additional ramp employees, an upgraded bag sortation system, additional x-ray machines, bigger checkpoints at B and C, refurbished gates, refurbished break rooms, and the RIDS (ramp screens you see at all of the gates at B and C Con). Customer service got a new station accounting office, and a new POC. Read the PHL Pride newsletters (oh wait, do we still get those?).
Performance did improve while he was here too. The bag rate started to get a lot better in the fall last year and continued to drop until he left. Injuries were down, and morale was on the way up, because he cared about us as people and employees.
When I had a death in the family, he sent a personal note of sympathy to my family. I won't forget it. I guess he did that with all employees too.
He also dealt with two 100 year ice storms and made a critical decision in one of them to bring back airplanes off the gate to avoid a JetBlue incident.
He was also the one in charge to improve the bag delivery times to baggage claim from over an hour to under 25 minutes.
He did more in 6 months than the whole entire group that replaced him.
So why am I paranoid? My friends in OCC say that Tempe overscheduled the operation in 2007 to prove to the city and airport that we needed more gates. They knew we would have a big customer service and baggage problem but they gambled anyway. Not a bad move probably, but to blame TG or the employees for that is wrong. Four things helped bring down the mishandled bag in PHL 1. More equipment, employees, and tools (credit Grantham), 2. Better operation (credit Isom), 3. Hard working employees who were forcused (credit the employees), and 4. Better weather.
We're not against the current team that replaced him, but Tempe has brought in about 7 people to replace him and in the recent Inquirer article the current VP takes all of the credit. What the?
Finally, I was standing in line at Chick Filet (however you spell it), and it was the day before payday. Grantham was in front of me and we were talking. In the conversation, he learned I could only get some nuggets because that was all I could afford. Without telling me, he ordered me two sandwiches, fries, and a coke and gave it to me. He gave it to me and said a happy employee is a productive employee. He gets it!
PHL did not chew him up and spit him out. Tempe chewed him up and spit him out. I will miss him. If any of you know him, please let him know the Chick Filet guy says hello and a big thank you. By the way, what has 7 people who replaced him refurbished since they arrived?
Enough said.
Jester
Veteran
RampRulz2,
All those things you said were true, except the order in which they took place. Yes, new equipment, additional staff, etc. did happen under TG, but the metrics did not meaningfully improve until after he left. You can review some archived online crew meetings in which DP discussed this matter. Simple fact... the company spends millions of dollars on PHL fleet service ground equipment and the Tempe boys are going to demand results.
What you said about TG as a person to be very accurate, and truly one of the most sincere and humble managers one would ever know. However, PHL isn't a place for nice managers, but rather thick-skinned, no-nonsense types with a tough, but fair approach type mentality given the history of bad attitudes at the station. What PHL needs isn't a camp counsellor, but a drill sergeant to be in charge. Of course, PHL ramp agents liked him... he was a pushover, and the inmates continued to run the asylum.
So Evaluates Jester.
All those things you said were true, except the order in which they took place. Yes, new equipment, additional staff, etc. did happen under TG, but the metrics did not meaningfully improve until after he left. You can review some archived online crew meetings in which DP discussed this matter. Simple fact... the company spends millions of dollars on PHL fleet service ground equipment and the Tempe boys are going to demand results.
What you said about TG as a person to be very accurate, and truly one of the most sincere and humble managers one would ever know. However, PHL isn't a place for nice managers, but rather thick-skinned, no-nonsense types with a tough, but fair approach type mentality given the history of bad attitudes at the station. What PHL needs isn't a camp counsellor, but a drill sergeant to be in charge. Of course, PHL ramp agents liked him... he was a pushover, and the inmates continued to run the asylum.
So Evaluates Jester.
Is for you to turn US into PEOPLExpress you would just love that
The airline used a simplified fare structure whereby all seats on a given route were offered at the same price, with slight differences between "Peak" and "Off-Peak" fares. All seats were in economy class, with the exception of "Premium Class" seating on overseas flights. Fares were paid on the flight. Passengers were permitted to bring one carry-on bag for free, while each checked bag was charged a fee of $3.00. People Express was the first United States airline to charge a fee for each checked bag. PEx also charged modest amounts for customers wishing food or beverages. Sodas cost 50 cents per can, honey-roasted peanuts and Rachel's brownies (also 50 cents), and the "famous" People Express "snak-pak" (an assortment of cheeses, crackers and salami) for $2.
http://en.wikipedia.org/wiki/People_Express
doing it on my knees
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I know Tony and I spoke with him when he was deciding to leave the company. He is a great guy and when I see him, I will be sure to tell him how much he was like and appreciated. The company (PHX) did sort of leave him no option but to leave, but isn't that how it goes. He did relay to me that he is happy and of course has no hard feelings. He did say he was going to miss most of the people he's worked with throughout the years, and there was a lot.
Jester
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And what does this have to do with the price of pickled herring in Albania?
So Questions Jester.
philly rocks
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What does Peoples Express have to do with our old PHL Hub Director. Dahhhhh.
I use to state how low the morale has been getting in PHL. I stand to correct my quote. There isn't any MORALE left in PHL to get lower. TG is missed every single day since his departure. PHL is being run by drill sargeants as stated above. The new regime has no clue and has resorted to what I call "Camp Philly", with the exeption of the newly hired as they are scared to death of the newbies on board.
Managers are not held accountable as when TG was here. Now even shift managers are being written up by duty managers and senior managers if they don't screw with the employee group for on time departures. These managers will come and go and we will always remain. We are a very versatile group as we must work around these managers as each one has a different set of rules, every hour, every day. The write-ups are incredible and there are so many of them that they aren't even credible anymore. The left hand doesn't know what the right hand is doing and we are always back to square one. It is like the "wave" in the stadiums that just keeps going like an ever-ready battery.
Tony is sorely missed and I truely feel bad because like everything else in life you don't appreciate the good until they are gone out of your lives. He did more with PHL than I probably will ever seen done for the rest of my tenure here. God speed Tony, you deserve better. I am glad you are not around to see the cracks turning into sink holes. They spin a good story in the PHL Enquirer but there is alot none of you reading this board knows about unless you work in PHL. If anything Tempe...it is bringing all groups closer together as we are all each other have.
I use to state how low the morale has been getting in PHL. I stand to correct my quote. There isn't any MORALE left in PHL to get lower. TG is missed every single day since his departure. PHL is being run by drill sargeants as stated above. The new regime has no clue and has resorted to what I call "Camp Philly", with the exeption of the newly hired as they are scared to death of the newbies on board.
Managers are not held accountable as when TG was here. Now even shift managers are being written up by duty managers and senior managers if they don't screw with the employee group for on time departures. These managers will come and go and we will always remain. We are a very versatile group as we must work around these managers as each one has a different set of rules, every hour, every day. The write-ups are incredible and there are so many of them that they aren't even credible anymore. The left hand doesn't know what the right hand is doing and we are always back to square one. It is like the "wave" in the stadiums that just keeps going like an ever-ready battery.
Tony is sorely missed and I truely feel bad because like everything else in life you don't appreciate the good until they are gone out of your lives. He did more with PHL than I probably will ever seen done for the rest of my tenure here. God speed Tony, you deserve better. I am glad you are not around to see the cracks turning into sink holes. They spin a good story in the PHL Enquirer but there is alot none of you reading this board knows about unless you work in PHL. If anything Tempe...it is bringing all groups closer together as we are all each other have.
Jester
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Okay, so the FSAs deliver the bags plane side, load the bags, push the planes, while the CSR's upstairs are responsible for getting passengers on board. If the planes go late who else is responsible? Granted, fuelers and cateres, not to mention, mechical issues can cause delays too, but those are relatively rare and if they are an issue, then that should be reported. What you call "screw with the employee group" means being accountable.
You expect duty and senior managers to be held responsible for ground operations delays when per the CBA they are not allowed to touch a bag? That was TG problem. He held the wrong people responsible, because it was a feel good concept of holding others responsible instead of the people who were actually doing the work. Of course, drill sergeants are mean, but they are getting the operational results required.
So Reminds Jester.
Jester man, where have you been hiding? Go up to the gate sometime and watch what the managers are doing to the CSA's trying to get stanbys on, jetway door closed in 10 mins and gfars completed. It isn't as easy as loading a last minute bag, don't forget you have to deal with busy , busy, busy in shares to get anything entered. They go with live gfars now and half the time you can't get the system to respond.
Not to mention all the stanbys they left off because of this screaming in you face they want to see a manager but they are all hiding.
You try standing on board waiting for all the passengers to sit down in their seats in order for the flight crew to allow you to close the door. Get a grip man.
Tony was not a write-up man unless it was warranted. Half of the write-ups are because there aren't any managers around to take the complaints that go with the gate agents job that cuts into the boarding time. Obviously you didn't work with TG.
Not to mention all the stanbys they left off because of this screaming in you face they want to see a manager but they are all hiding.
You try standing on board waiting for all the passengers to sit down in their seats in order for the flight crew to allow you to close the door. Get a grip man.
Tony was not a write-up man unless it was warranted. Half of the write-ups are because there aren't any managers around to take the complaints that go with the gate agents job that cuts into the boarding time. Obviously you didn't work with TG.
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