For the record, I retired five years ago. But that does not mean I do not want to see this company survive. There are still many good people at the company I want to see be able to feed their families, if they choose to stay.
After reading the posts below of the perception of G/As being so much brighter than their customers, it is no surprise we are in the desperate situation we find ourselves today.
What most loose sight of when dealing with customers all day, day in, day out, is that for many travelers today is the much dreaded day they booked 8 months ago. They have been trying to blot out the fact that today they will arrive at the airport and be required to board a flight. Some are little old grandmas, some are fearfull flyers, some have never flown. Just because you can see as plane as day where "Concourse C" is lit...in 30 million candle power.." does not equate necessarily with those not working every day at the same airport.
All airport workers, G/As, T/As, pilots, F/As, whatever, your only roll is to move passengers in an efficient, cordial manner, and in such a manner that, hopefully, they may one day return because of your effort. In so doing, they may continue paying your salary. To have such a superior attitude of being so much more intelligent than the people you are trying to help..need I say more? It is not hard to sense when you are on the receiving end of the dunce award. The end result is obvious. Frankly, it is a contributing factor in where we find ourselves today. In today's environment we can't afford to allienate even one pasenger, regardless how "dumb" they are. You just do not know their circumstances. If that is too much to ask, you are in the wrong business. Do us a favor and move on.