On Time Again- Top three six months in a row

[NoMoreKoolAid]

I love this quote:

“We’re running one of the most consistently reliable airlines despite the unprecedented challenges facing our industry,â€￾ said Scott Kirby, president, US Airways.

Consistenly crappy, yes. Reliable? Yes, you can rely on the fact that US will provide terrible customer service.

Come on US1 give credit due when it is due. Everything you type is so negative. Our day to day operation isn't all that bad. Trust me ... I am not in anyway pro company but having our flts arriving more on time is a good thing! Gr8 job everyone! 🙄

 

[freedom]

we rock 😎

 

[US1YFARE]

Our day to day operation isn't all that bad.

Uh, I have to disagree. you can't be serious. It really is naive of anyone to think that US is competive on operational and service levels. I just had another encounter with your tempe talent over an issue where they didn't screw it up once, but three times. needless to say, it just reinforced my decision to direct business elsewhere and even use "free tickets" on partner carriers rather than on US.

 

[giantfan]

Uh, I have to disagree. you can't be serious. It really is naive of anyone to think that US is competive on operational and service levels. I just had another encounter with your tempe talent over an issue where they didn't screw it up once, but three times. needless to say, it just reinforced my decision to direct business elsewhere and even use "free tickets" on partner carriers rather than on US.

I wish you'd direct your posts elsewhere as well....blah, blah, blah, blah......same sh$t, new day

 

[US1YFARE]

I wish you'd direct your posts elsewhere as well....blah, blah, blah, blah......same sh$t, new day

Well, I wish you would call me for that date. I have the perfect place picked out. I mean we are on the same wavelength...same sh$t, new day...that is exactly how the new US operates.

 

[Be Careful What You Wish For.]

I somewhat have to agree w/ US1.

Six months may be reason for cautious optimizum? but a year or two would be more cause for celebration.

 

[US1YFARE]

I somewhat have to agree w/ US1.

I think I feel faint


View attachment 7706

 

[Be Careful What You Wish For.]

I think I feel faint


View attachment 7706

Wonders never cease.

 

[NoMoreKoolAid]

Uh, I have to disagree. you can't be serious. It really is naive of anyone to think that US is competive on operational and service levels. I just had another encounter with your tempe talent over an issue where they didn't screw it up once, but three times. needless to say, it just reinforced my decision to direct business elsewhere and even use "free tickets" on partner carriers rather than on US.

Hummm...so I take it your company run 100% day after day. Unlike a lot of other industries the aviation industry have mother nature to deal with. So when the Northeast corridor gets to be a mess with storms it creates havoc.

Take a look at SW for example...not everyone is happy with their customer service 100%, the airline just denied boarding to a family in PHX...also, their maintenance issue a few months ago.
So, my point is that every company has their issues.

If you respond to US management like you do on here, I could understand why there is somewhat less cooperation on their part to deal with you. Remember the squeaky wheel doesn't always get the oil any longer.

So, let me know what company you work for so I can see how I'm treated from their support group. I bet it wouldn't be all roses!

But again, it just my two cents.

 

[Dog Wonder]

I wish you'd direct your posts elsewhere as well....blah, blah, blah, blah......same sh$t, new day

Sounds like you want US1 to go by the waist side.

 

[midnightmech]

Gosh...I'm just so dog-gone proud of US...IMHO, managment here is doing all the right things and at the right time too! Once again, we will end up on top of the pile and continue to be the airline of choice for the millions who adore us...Thank you all for the spirited jobs you all do and the extra care you put in to make this the BEST operated company and most wonderfull place to hang my cap...... I am just soooo looking forward to tomorrow, It so is going to better than today, if thats possible...

 

[US1YFARE]

So, let me know what company you work for so I can see how I'm treated from their support group. I bet it wouldn't be all roses!

Who said anything about 100%? US's customer satisfaction levels aren't even average. US leads the path in keeping customers dissatisfied.

All carriers deal with bad weather. I'm not sure of your point. One of the breaking points with me was the Valentine's Day storm last year. Not because flights were canceled, but because of the way US handles those types of situations. It happens over and over and over again. And, it still happens. It happened to me this year on an award ticket. And then, after the delays with little communication, the flight crew had the nerve to stand in front of the FC cabin and say, We can't do predeparture drinks, but we are going to take great care of you in the air. Meanwhile, they all stood in the galley talking about whatever they were talking about with very little attention paid to the FC customers. Not once was the snack basket offered on a 4 hour flight. Not once did the FA's offer drinks to the FC customers after the meal was served. I can tell you with 100% certainty that my experience on CO and AA in those situations has been much better than the way the new US handles things. This doesn't mean that I still don't think some of US's frontline people are the best in the industry. I blame Tempe. People say they murdered the beautiful hub once known as PIT, well I say they murdered employee morale and that is a crime you to need to hold them responsible for. The price of oil is a problem, but that problem for US is multiplied by the problems associated with extremely unhappy customers and employees.

You said something in an earlier post that I found interesting..."i'm no company person" or something like that. there is nothing shameful about being a "company person" when you work for a company who respects its employees. That's the problem, though, US doesn't respect its employees or its customers.

 

[Real tired]

Gosh...I'm just so dog-gone proud of US...IMHO, managment here is doing all the right things and at the right time too! Once again, we will end up on top of the pile and continue to be the airline of choice for the millions who adore us...Thank you all for the spirited jobs you all do and the extra care you put in to make this the BEST operated company and most wonderfull place to hang my cap...... I am just soooo looking forward to tomorrow, It so is going to better than today, if thats possible...

I'm coming for your job.... junior.

 

[N965VJ]

<SNIP> One of the breaking points with me was the Valentine's Day storm last year.

Wasn’t that when they lost your bag for, what, almost a week?

 

[US1YFARE]

Wasn’t that when they lost your bag for, what, almost a week?

Yes!! And the bag never even left PHL.!!! Then they told me that they would refund my ticket because of my trouble and it was a full fare fully refundable ticket.