The Greater Orlando Aviation Authority (GOAA), which operates the Orlando International Airport, is deploying a new speech-enabled, self-service solution from Nortel to enhance its customer service for travelers. The solution provides instant telephone access to updated flight status on arrivals and departures as well as general information such as airport parking and driving directions.
Orlando Airport's new solution coincides with ramp-up of Florida Department of Transportation's new 511 service, a statewide, three-digit telephone number designed to provide current information about travel conditions throughout central Florida. GOAA may also use Nortel's Integrated Voice Response (IVR solution to support future speech-enabled applications for its customers within the airport.
"As the busiest airport in the state and one of the busiest in the country, handling nearly 1,000 flights each day, flexibility and ease-of-use were key components during the system selection process," said Chris Schmidt, deputy executive director, Greater Orlando Aviation Authority. "Airport users now have another means of receiving up to the minute information on flight activity, parking availability and traffic conditions. The technology provides an enhanced level of customer service to the traveling and general public from any telephone in Florida."
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Orlando Airport's new solution coincides with ramp-up of Florida Department of Transportation's new 511 service, a statewide, three-digit telephone number designed to provide current information about travel conditions throughout central Florida. GOAA may also use Nortel's Integrated Voice Response (IVR solution to support future speech-enabled applications for its customers within the airport.
"As the busiest airport in the state and one of the busiest in the country, handling nearly 1,000 flights each day, flexibility and ease-of-use were key components during the system selection process," said Chris Schmidt, deputy executive director, Greater Orlando Aviation Authority. "Airport users now have another means of receiving up to the minute information on flight activity, parking availability and traffic conditions. The technology provides an enhanced level of customer service to the traveling and general public from any telephone in Florida."
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