Passengers stuck in Costa Rica 24 hours
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Dog Wonder
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This can't be Parker's fault.
Some of the replies on this site "The Consumerist" are hilarious. Unfortunately, they are also what many of the people actually think about air travel. Just send another plane (it doesnt matter you dont have a crew to fly it, just send the plane). Just put us on another airline. (You know AA and TACA both have hourly flights to MIA, right? And they had seats for 100+ people...)
This happens all the time in out stations where there are limited flights, non operating airline handling, and maintenance issues. I've seen it first hand on US before and from several of the airlines we've handled in the past. One time, a company we handled had a broken plane for 3 days with no ability to get everyone on another flight or to charter a plane. Come back tomorrow. Oops, not fixed yet, come back tomorrow. Oops, wrong part, come back tomorrow until we finally found seats for everyone and they finally sent us a different plane to take the trip.
This happens all the time in out stations where there are limited flights, non operating airline handling, and maintenance issues. I've seen it first hand on US before and from several of the airlines we've handled in the past. One time, a company we handled had a broken plane for 3 days with no ability to get everyone on another flight or to charter a plane. Come back tomorrow. Oops, not fixed yet, come back tomorrow. Oops, wrong part, come back tomorrow until we finally found seats for everyone and they finally sent us a different plane to take the trip.
Why weren't the pax re-accommodated on other airlines, per the terms of transportation (section 9.4 REBOOKING)
If US Airways is unable to provide onward transportation, US Airways may attempt to rebook the customer on the next available flight of another airline with which US Airways has an agreement allowing the acceptance of each other’s tickets.
Does US not have an agreement with any other airlines serving CR like CO, DL or AA?
If US Airways is unable to provide onward transportation, US Airways may attempt to rebook the customer on the next available flight of another airline with which US Airways has an agreement allowing the acceptance of each other’s tickets.
Does US not have an agreement with any other airlines serving CR like CO, DL or AA?
Dont call me Shirley
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Indeed: " book a connecting flight through Southwest. They are at San Jose (I flew with them out there), and you will have one layover in ether Las Vegas, Denver, St. Louis, or another few places before going straight to Philly."
You mean the are TWO places named "San Jose"?
I m suprised that US could not accomodate these passengers via the Phoenix or Charlotte or Taca flights- or they chose not to?
BoeingBoy
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I think we may have a winner...
Re: the terms of transportation - If US Airways is unable to provide onward transportation...
Notice that it doesn't give a deadline by which US has to provide onward transportation or a passenger will be rebooked on another carrier. Next day, next week, next month - it doesn't matter as long as US can provide onward transportation at some point in the future.
Jim
Dont call me Shirley
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My guess it that other carriers did not have seats. My other guess...and this is only a guess... is that ground handling vendor did not have (or thought) they did not have authority do do.
Well it is Spring Break. We didnt have ANY seats out yesterday at all (took quite a few dbs) and had other carriers calling us for seats. Same issue today (a couple seats here and there), but still had other carriers calling us for seats that we couldnt do. Its not just getting the customers out of San Jose, once in MIA or ATL or wherever, they still had another part of the journey to travel and its a good bet that there werent a lot of seats elsewhere. The SJO-CLT flight today showed full and about 100 of the 112 possble were still on the SJO-PHL flight. If there had been seats I'm sure more than 10 people would have paid to get out of town after a day or more.
Also noticed that a full crew deadheaded into SJO this am from CLT.
Also noticed that a full crew deadheaded into SJO this am from CLT.
Curious, WHAT does Southwest have to do with this?
jimcfs
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Didn't someone write a song about this... "Do you know the way to San Jose?"
