Personal Experience?

[TheWatcher]

Whats the point of this thread? I began to snore when it got too verbos. Someone summarize it for an old man like me 🙂

 

[lostplanetairman]

So your point is??? No one is treating anyone as if they are second class, execpt the FA who insisted that I debase myself and wanted me to be put in an unsafe situation again. No one was debasing the people who were wheelchair bound. All you folks are jumping to conclusions and not looking at the total situation. Again, that, in combination of my lost account with the current conversion the the website and other issues has resulted in a major loss of revenue for the company. Oh well. It's done.

 

[USstew23]

Wow, you are out of control. No wonder your airline has been in trouble many time over. It's people like you telling full fare paying passengers to screw themselves.

Nice.

Have a good day. And we're not flying Delta. We're flying the main carrier out of ACY who happens to be responsive to customers--unlike YOU!

Your FA's are at the door. They are not tripping anyone in the cabin. It shows how little you know about what is happening in the aircraft! And if anyone is tripping anyone, expect a nice big lawsuit!

By the way, this is why I delayed posting this--knowing I would get nothing but negative comments without any reaction to the fact that a rational request for a wait to board was denied and that I was threatened as if I was a terrorist who would be denied boarding! It was the FA who was out of contol. I was passive. She was rigid and kept citing her "rules". If I had delayed boarding till the last second, I would have achieved my goal--determine whether there was a free seat elsewhere. But I had no way of knowing that my seat was restricted. No one told me that the pre boards were in my row. No one offered me the chance to pre-board with them. No one said anything.

When I boarded and realized the situation, the passengers were also upset, having thought that no one would be in the third seat. I politely asked the FA if I could wait to see if an open seat presented itself. I explained that if I didn't catch my train, I would have to wait till past midnight to catch the next train. I explained that it concerned me because I had been attacked previously (I have the scar on my neck to show the slit from his knife)while waiting for the train late at night. The FA refused to let me wait in the jetway and allow me that option. She insisted that I board and climb on top of the passengers and debase them and myself. She must have gotten pleasure out of that. And she must have known that there were plenty of free seats available. She must have gotten pleasure out of that. She stood there and watched while I climbed on top of the passengers to get to my seat. So I guess she liked to look under my skirt as she had the view.

You are out of control! It's us who pay your wages and you think it is okay to debase us. You would rather that I be attacked again in the train station. You think it's ok because you never would be in that situation--as a non-rev you would never be having a FA tell you to not wait and instead debase yourself.

Wow. I would never expect that of my employees. We are in customer service too.

HR Diva

Well then my apologies, I was not there and should not have made assumptions about the situation. I (like most people) have a HUGE soft spot for those with disabilities and the ways that they are wrongfully treated and humiliated on a daily basis. Do not know the whole story so I'll just keep it shut the next time. Anyway back to the topic. :unsure:

 

[USCREW]

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So I guess she liked to look under my skirt as she had the view. NUTCASE


"You are out of control! It's us who pay your wages and you think it is okay to debase us. You would rather that I be attacked again in train station." HYSTERICS


"as a non-rev you would never be having a FA tell you to not wait and instead debase yourself." DEBASING NOT ALLOWED AS NON-REV.

We are in customer service too. THEN YOU REALIZE THAT FOR MANY, IT'S ALL ABOUT ME, ME, ME.

HR Diva

 

[LCC_#1]

So your point is??? No one is treating anyone as if they are second class, execpt the FA who insisted that I debase myself and wanted me to be put in an unsafe situation again. No one was debasing the people who were wheelchair bound. All you folks are jumping to conclusions and not looking at the total situation. Again, that, in combination of my lost account with the current conversion the the website and other issues has resulted in a major loss of revenue for the company. Oh well. It's done.

Hey, I'm a f/a and I'm on your side on this one. Too bad that you would even think about categorizing ALL 35,000 employees and talking crap about US and sending your biz elsewhere all based on one insensitive, cold f/a. Sweetie, there are some out there that are clueless and could care less about anyone. That kind of flight attendant probably never reads her bulletins or knows whats going on in the company. Luckily, those kind are FEW and far between. IF, what you say is true, you have the power to write a complaint letter to the company about this person. If she comes across as miserable as you make her, I'm sure she is a JOY to work with as well. B)

A few things. On US, one person should be at each exist as much as possible during boarding. Usually, the other f/a up front will head back in the cabin after the A f/a has taken care of the needs of the f/c customers. IF the two people at the exist were as wheel chaired bound as you said, I would had kindly told them that I do not feel comfortable with them sitting at the exist row and woould had moved them.

As for you. I would had said, "I will let you know when everyone is on board so you can move." OR if I were working at the back of the plane, i would had said "Come on back here with me and wait.", offered you a cup of joe or maybe a cocktail...sshhh...don't tell anyone. That's the way 90% of the f/a's I work with would had handled you and your situation.

I'm sorry you got one in the 10% category. But please don't judge all because of one.

If you feel the need to post a bad experience on the WN forum about US ok. I dont know what that does for you but ok. Im sorry you werent willing to wait for physically challenged customers to move and I hope someday you are not in the same position yourself. I can only imagine how those poor people felt having to deal with you. I bet they felt pretty uncomfortable knowing their disability was slowing you down. Im sure their lives are difficult enough without you not wanting to sit near them. I mean it would slow you down. Im sure the f/a did the best she could without telling you how cold and insensitive you are. Im impressed she could keep her composure. This is one example of how professional US f/a's must be because I would have given you a tongue lashing. How dare you! I believe in Karma and you better go hide in a closet.

Mama...mama mia...

Dear, who peed in your cornflakes? The passion!! Oh well, God knows I NEVER get upset and passionate. 😛h34r:

 

[PhxMama]

Please, at my age I east raisin bran! -2 percent milk-could never get used to skim. I have seen the look of disabled people when an abled bodied peson feels they are in the way of them getting to their destination. Its embarassing for them and yes I am extremely passionate about their treatment. I am very grateful I dont have the need for handicapped parking and when I see the parking spaces I thank my blessings that I dont need them. I dont know all the facts of the case above and I would hope a US f/a would have understanding for everyone involved and been able to intervene to make the situation beter. Again I was not there and I apologize if I was offbase. If WN is going to use this one case as an example to not offer seat assignments than I have given them more credit than they deserve. Obviously, its just one posters experience. If the f/a was insensitive to everyone than the poster needs to send a letter regarding the situation to customer relations. If everyone based their whole opinion of a company on 1 bad experience than we are all in a whole lot of trouble, expecially if they try to book on the new improved website!

 

[LCC_#1]

If everyone based their whole opinion of a company on 1 bad experience than we are all in a whole lot of trouble, expecially if they try to book on the new improved website!

I agree. I wasn't there, but I wanted to give the benefit that IF all she said was true, but as I told her/him, to state your biz is going elsewhere for one person would be shallow.

 

[PhxMama]

And what do you put in your cornflkes? LOL

 

[LCC_#1]

And what do you put in your cornflkes? LOL

Depends on whose serving them up on the board. 😱 😉

 

[ringmaruf]

You should still be able to sign up for frequent flier miles at 13 unless something has changed that I am unaware of....

Well, according to many things I've read on here...

There's the fact that the new website doesn't seem to want to let anybody at all sign up for Dividend Miles.

And I've heard that ATO agents who are using SABRE can no longer sign people up for Dividend Miles.

But you're right. His age won't stop him. The airline, on the other hand,... :blink: 😛

 

[tadjr]

And I've heard that ATO agents who are using SABRE can no longer sign people up for Dividend Miles.

According to the latest news, *FTENROLL (FF sign up) is now available again on Sabre sets.

 

[ONT_CP]

Ok, what was the point of this thread again.. I got lost with something about a skirt and a FA watching... this is kinda crazy.. sounds more like an episode of the BBC "Mile High". (Fresh Airlines).... ahh never mind.. bed time for me.

 

[malikie]

I politely asked the FA if I could wait to see if an open seat presented itself.


i doubt this was the case. most high strung people like yourself are not polite. good luck with the new airline. you will experience the same service with your attitude.

 

[flygirl74]

No matter who you talk to, everyone will have an airline they don't like for whatever reason. You had a bad experience on US, so you won't fly us again because of ONE person?? When you have a "bad" experience on the next flight then ban them, you will eventually run out of airlines. Tehn what....a charter?
Funny thing...after the XMAS meltdown pax told me they would "never fly us again". BULLSH!!T. There is no passenger loyalty anymore today. The cheapest fare will sway. Now, if someone's company is footing the bill there is pax loyalty. Leisure fares are another story. IMHO.

 

[azjetdude]

So your point is??? No one is treating anyone as if they are second class, execpt the FA who insisted that I debase myself and wanted me to be put in an unsafe situation again. No one was debasing the people who were wheelchair bound. All you folks are jumping to conclusions and not looking at the total situation. Again, that, in combination of my lost account with the current conversion the the website and other issues has resulted in a major loss of revenue for the company. Oh well. It's done.

WOW! All I can say is sorry that everyone is beating you up.

Truly, I don't know what you attitude may have been in that moment. However, even if you were upset that does not give the FA the right to be a b***h.

You had a very valid request, and anyone in that situation should have been able to see that.

I may have been in the airline industry for a "meer" 25 years, but I am sorry you were treated this way.

In addition, for the FAs crying that passengers are not loyal anymore, well my question to them is; if you go to a store and are treated poorly, do you go back again and again or do you go somewhere where you are treated better?

In the Customer Service Roll that the FA is in, we need to remember to treat passengers with care and respect. If the passenger isn't kissing your butt, get over it and don't take it personally.

If they hit you, now you can take them down. I am sure that many FAs will argue with me, that no passenger should ever be less than perfect, but if you had good self esteem, you would know that even if the passenger isn't nice, you never need to go down to that level. It is called "rising above".