Okay, here is my Philly story.
Started my trip out fine on the 24. Last leg PhL-Buf, the only leg of my trip that went through Philly.
We pre boarded a parapalegic passenger who had her own electric wheelchair that she gate checked. She boarded via a straightback with agents help. She boarded first. We then boarded a full flight to Buf. We then waited for about 30 minutes for the bags to be loaded. Which is fine and something expected in Philly. So far pretty typical, right? We get to Buf, the pax exit the aircraft, and we are waiting for the wheelchair to be brought up. Guess what? No wheelchair. This pax was traveling alone on Christmas Eve. She was going to spend Christmas with her father who dying in a hospital. When the agent told her that her wheelchair was never loaded she began to sob. She was defeated. For the first time in a very long time she was reminded that she was paralyzed (sp), thanks to USAirWays. I have seen many things since I have been flying. But, this is the most embarrassed I have ever been by the ineptitude of a Philly employee. I wish the person who so casual about not putting her wheelchair on could have seen the consequences of his/her actions.
That is the problem with Philly, they don't care, and they never will. You could pay them 50,000 a year and it would not be enoough. Forgive me if I offend the 5 or 6 people in Philly who do care. In my opinion, in order for this new LCC to be successful, they should scrap Philly. Get rid of it just like they dumped Pittsburgh. Move it all down south or put it back in Pitt. In my opinion, as long as Philly is the Main Hub, UsAirways will never ever be what it should be.....
Thanks for letting me rant......
OH please!!! This sounds like something out of the Enquirer, or Star magazine....or a HallMark special.