rate the web site

[CaptBud330]

How would you rate our web site compared to JetBlue and Southwest?
Personally, I think we could use a major "tweaking"! Why can't US Airways keep it simple?

 

[BuffaloJoe]

How would you rate our web site compared to JetBlue and Southwest?
Personally, I think we could use a major "tweaking"! Why can't US Airways keep it simple?

US has to be one of the worst airline web sites. It's just a different look to the OLD America West web site. I hated their site. The best site that I use is American. Other decent sites are Continental, United, and most of the rest (Majors) are decent. US site is hands down the worst. I don't really care for Air Trans site either, but its better than US's. I rather book a US flight on Orbitz or Travelocity than US pages.

Rating on Comparison to Southwest and JetBlue.
1) JetBlue
1) Southwest
1) Orbitz, Travelocity and the other carriers
4) US Airways

 

[Travelpro72]

I honestly just went throuth some jetblue and southwests sites. They are FAAAAAAR better than the US site. While I am happy about some of the changes that have come with this merger and see great opportunities, the website is the worst. The old US while lacking a few fancy features was VERY easy to navigate and very clean looking. Ours seems like stuff is just all over the place and the little black writing everywhere. Not easy and user friendly at all. It is truly a paste job of the America West site. The only thing that old site had that was nice was the route map. I miss the seat charts for the a/c too. Oh well, I guess I could have took a class at the local community college and lent a hand. LOL

 

[US1YFARE]

IT IS HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!EVEN WHEN IT WORKS

 

[zethya]

Actually comparing the US web site with Jet Blue or Southwest is like comparing ATL with PIT. The airlines are in a completely different league. Neither SW nor JB have global services and neither has the route and fare complexity of US, especially JB. A fairer comparison might be US with UA, DL or CO. Not saying US would fair much better, except possibly with UA.

 

[whlinder]

Actually comparing the US web site with Jet Blue or Southwest is like comparing ATL with PIT. The airlines are in a completely different league. Neither SW nor JB have global services and neither has the route and fare complexity of US, especially JB. A fairer comparison might be US with UA, DL or CO. Not saying US would fair much better, except possibly with UA.

This is an important point. However, since US is trying to be a LCC (or says they are), they have to have a website with competitive functionality to WN and B6. Also to be a LCC, US needs to drive out a lot of their fares/rules complexity.

If we are simply talking about booking engines, WN, AS and FL have the best in my opinion because you can see all the available fares for each flight and then pick your fare. It gives you the opportunity to "buy up" to a less restricted fare, or in the case of FL, to biz class. I love how WN's website allows you to cancel and rebook, and then store your credits online, and it easily refunds taxes when you cancel a booking. Works beautifully. I think jetBlue is behind FL since FL has implemented the new functionality of NewSkies while B6 is still on OpenSkies. I don't see how Orbitz can be rated much better than US Airways, since they both use ITA for booking. Right now US is just having trouble getting everything working, but eventually I don't see how it will be any worse (or better) than what Orbitz has.

My rankings:
1. Southwest (ability to buy-up, ease of changes, credits & refunds. plus DING! is innovative)
2. Alaska (ability to buy-up, applies discount certificates easily)
3. Air Tran (ability to buy-up)
4. United (has troubles, but usually works for me. Ted has the "buy-up" functionality. Can see availability buckets. Allows me to buy tickets on US without having to deal with the US website)
4. Northwest (zone certs work very well, but nothing else distinguishing)
4. Continental (never had a problem)
4. AA (nothing distinguishing except they can be good about displaying other airlines fares)
4. B6 (works fine and is easy but nothing fancy)
4. YX (never had a problem and discount codes always work as they should)
5. US (this is kind of incomplete because it is still being worked on. Never tried a discount code. Matching functionality to Orbitz, but is easier for me to find a trip I want on US and then buy it from UA)

 

[732guy]

US has to be one of the worst airline web sites. It's just a different look to the OLD America West web site. I hated their site. The best site that I use is American. Other decent sites are Continental, United, and most of the rest (Majors) are decent. US site is hands down the worst. I don't really care for Air Trans site either, but its better than US's. I rather book a US flight on Orbitz or Travelocity than US pages.

Rating on Comparison to Southwest and JetBlue.
1) JetBlue
1) Southwest
1) Orbitz, Travelocity and the other carriers
4) US Airways

Agreed. 100%

 

[Travelpro72]

OK....I just tried to help a friend find out flights between PHL and PIT the other day because the ETC was down YET AGAIN! We clicked on the "oneway" button and when it brought the flights up they were not in order by departure time and didnt list all the flights. It showed flights to PIT starting at 1:30pm. To see if there were seats available we clicked on the flight we were basically given a choice for as if she was going to buy. OOPS..SORRY that feature is currently not available. NOW... if I were the casual flyer trying to take my family on vacation or whatever, I being as impatient as I am would have clicked off of the wonderful US site and headed right over to the next airline I could think of. Honestly, this is the worst airline website I have ever been on. You can't even read all the crap they have all over the place. Is the "new" US THAT complex and huge that they need such a non userfriendly website. TEMPE.....PLEASE PLEASE PLEASE revamp the damn website to make it easier for the ma and pa kettle types your trying to cater to.... Geeeeeeez.

 

[GLA777]

imo its crap, simply because bookings from the UK cant be made :down: I went onto expedia to book US flights GLA-PHL-MCO but found that AA where cheaper so looks like US will lose by busines because of the website.

 

[bofie]

Site still doesn't work completely in Firefox. The clickable calendars don't work in that browser.

AA and UA are indeed better comparitors than JetBlue. Both are way way better than US's site, both in speed and functionality. AA is my favorite, UA a close second.

Is the US site good enough? Just barely.

 

[USFlyer]

Northwest has one of the best. Regardless of how a reservation is booked (via the web, via a travel agent, via reservations, etc.), I can see my itinerary, price and change flights, change seats at will, etc. And, I've never once had the web site crap out on me when booking flights, revenue or award.

I, personally, hate UA's site. The only way I seem to be able to do anything is if my MP # is in the reservation, but this will never be the case as I credit these flights to US. With NW, I've even called up partially unused tickets from 60 days ago and rebooked. I haven't been able to do this on any other site. Heck, I've had trouble even doing this over the phone with other carriers!

 

[trvlr64]

:down:

This morning I tried 7 times....7 !!!! to try to do online check in via this crapfilled website. Now you tell me, how is Ma & Pa Kettle going to deal with this who are not computer literate?

This website continues to be nothing but crap and it's getting worse.

:down:

 

[US1YFARE]

HOW DARE YOU TALK ILL OF THESE PEOPLE. Do you want EVERYTHING???? You are probably not even a real passenger. All you are trying to do is make everyone upset!!!

Whew...I feel so much better...I couldn't get the website to check me in last week either...the US1 desk just said, well, you should be able to check in via the web. My favorite error is...We don't serve PHL!!!! That is a hoot.