SWAFA30 said:
I am generally content to lurk over here on the US boards keeping my "mouth" shut since the topics don't generally pertain to me. Since I'm not living in a cave it comes as no surprise to me that SWA has it's share of detractors. Hate the color we paint the planes? No problem. Not "down" with open seating? I can relate. The list of grievances goes on and on and that's fine. That is until the professionalism of my work group is called into question. At that point...I gotta throw a flag on the play.
I will put our Initial and Recurrent training up against that of any carrier legacy, major, minor or otherwise...anytime any place.  They don''t fly us to Dallas, teach us a stand up routine and turn us loose. Just like everyone else we spend grueling week after grueling week learning our aircraft inside and out and what to do when it hits the fan. Underneath the corny jokes and shorts and tennis shoes are nearly 8,000 Southwest Flight Attendants who know their stuff and if it comes down to it can and will save your life whether you agree with our demeanor our not...that's what any professional would do.
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One can know what they are doing and be aptly trained, and still act unprofessional. We have them, Southwest has them, everyone has them. As for the demeanor, some people like to see service people act silly and casual, some people don't. Despite what the cult tells you, there are people who don't fly Southwest. There are travelers who would be appalled to have paid for a peaceful, calm flight, only to encounter The Muppet Show with wings. Any WN F/A who passed training is a safety professional and I would trust them with my life... But that doesn't change that the cheerleader duds and cheeseball antics come off as unprofessional. Just as our F/As who have bad attitudes or poor appearance do.
Yeah, learning the 737 was pretty grueling... along with the 14 other aircraft types, involved service, and the whole different ballgame of overwater flying we had/
Cue the diehards now with thier responses no one reads...
I was on a relatively long bus ride the other day, and there was newspapers, trash and gum all over, it smelled like B.O., and I tried my best not to touch anything. I didn't expect a pillow, blanket, meal, or anything because I knew it was public transport. The fare covers the cost to run the bus while keeping it accessible to all. You want to get there in high style, you hire a limo and pay much much more. Or buy yourself a car. Being that my income no longer affords me the luxury of a car, the bus it is, with the expectations in line with the fare I paid.
Isn't air travel kind of like this now? Fares are not high enough to even put the airplanes in the air, pay employees enough to live... they can barely afford enough employees to keep it safe, much less have it operate well. They can't afford fuel. I don't know... it just seems like the public is saying one thing and wanting another. Do you want artificially cheap public transport or no?
And the company... do you want to provide a good product that's competitive or no? Because it's a pretty bad product right now, and alarmingly inconsistent dependent on a/c type, carrier etc. At least we all know what we're getting on the bus.