Hi Folks:
Just wanted to give a brief recap of our recent round trip from PHL to San Juan, Puerto Rico.
I was genuinely impressed with the majority of service given that folks have been operating with 21% less pay and have renegotiated contracts that, while not as steep as 21%, are still less than what you're use to living on.
Needless to say there were also one or two minor areas for improvement.
For example, when leaving PHL, a member of the cockpit crew came on and announced the reason we had not pulled back from the gate yet was because there was a baggage delay. He went on to say it would take about fifteen minutes. THREE MINUTES later he pulled back and off he went. My wife and I were some of the lucky cruise travelers whose luggage DID NOT make that flight. Fortunately, there were two additional flights that day and our luggage arrived later but I think the better customer service approach may have been for a second announcement telling us that "not all luggage was stowed and don't get too upset in San Juan if your luggage is not on this flight, it will arrive a little later". There were approximately 2 dozen disgruntled customers in San Juan. My wife and I were cool with it all because we knew it didn't get loaded (we were sitting near to loading doors) and I knew there were two more flights, BUT not all passengers were aware of that.
The only other problem was 3 hour delay out of San Juan but that's all part of flying I suppose. Had we been on time our 2 1/2 drive home would have been clear sailing, instead we had to drive through small snow storm, but, hey, we made it.
I hope you all can work together on turning things around as we have enjoyed using/flying UsAirways out of PHL for past 5-6 years.
Good luck and may God Bless you all.
Remember, the EAGLES have gotten to where they are by TEAMWORK, not blame and finger pointing.
Just wanted to give a brief recap of our recent round trip from PHL to San Juan, Puerto Rico.
I was genuinely impressed with the majority of service given that folks have been operating with 21% less pay and have renegotiated contracts that, while not as steep as 21%, are still less than what you're use to living on.
Needless to say there were also one or two minor areas for improvement.
For example, when leaving PHL, a member of the cockpit crew came on and announced the reason we had not pulled back from the gate yet was because there was a baggage delay. He went on to say it would take about fifteen minutes. THREE MINUTES later he pulled back and off he went. My wife and I were some of the lucky cruise travelers whose luggage DID NOT make that flight. Fortunately, there were two additional flights that day and our luggage arrived later but I think the better customer service approach may have been for a second announcement telling us that "not all luggage was stowed and don't get too upset in San Juan if your luggage is not on this flight, it will arrive a little later". There were approximately 2 dozen disgruntled customers in San Juan. My wife and I were cool with it all because we knew it didn't get loaded (we were sitting near to loading doors) and I knew there were two more flights, BUT not all passengers were aware of that.
The only other problem was 3 hour delay out of San Juan but that's all part of flying I suppose. Had we been on time our 2 1/2 drive home would have been clear sailing, instead we had to drive through small snow storm, but, hey, we made it.
I hope you all can work together on turning things around as we have enjoyed using/flying UsAirways out of PHL for past 5-6 years.
Good luck and may God Bless you all.
Remember, the EAGLES have gotten to where they are by TEAMWORK, not blame and finger pointing.
we know how that improves morale 
