Scathing 5pm Report From Dca

[700UW]

You read and heard him on TV, he wishes he did not take this job, he does not see his wife often anymore.

 

[Hello Newman]

You read and heard him on TV, he wishes he did not take this job, he does not see his wife often anymore.

[post="231650"][/post]​

That statement Lakefield made was just as childish as Siegel's "they're coming to kill
us in PHL"......for all thier education and business brains they still act like weenies.

REALLY MAKES U LOOK GOOD!!!!!!

 

[deano]

And $150,000 A320 Captain jobs are even harder to find.

[post="231353"][/post]​

I KNOW I KNOW ---I said I wouldn't butt in...but----TOUCHE! 😛

 

[BoeingBoy]

n&s used to own PI that's who U bought it from (majority share holder )

[post="231646"][/post]​

At the risk of sidetracking the thread further, 700UW's history is accurate. N&S was the largest shareholder but not majority shareholder, since they owned significantly less than 50%.

As an extra credit question, how did N&S come to own nearly 20% of PI?

Jim

 

[Fatherknowsbest]

Mr Boeing, I'll take a stab at your question concerning why Norfolk and Southern owned part of Piedmont. Previously the Piedmont folks had been scared to death by an outfit called Air Florida. Ed Acker was trying to put together an "unfriendly" takeover of PI. Once that they sidestepped that deal, Piedmont went looking for a better deal (read safety from unfriendly takeovers). They had a 5 year agreement with Norfolk and Western (I think before Southern merger). That 5 year deal precluded any other purchase of Piedmont stock (by the railroad). Piedmont was then put into play when the 5 year agreement ended. The original deal was that the railroad would buy the majority of the Company and keep Bill Howard in charge of the Airline part of the merged Company.

That USAir deal came out of left field. Took all of us Piedmont people by total surprise. It was a good raise but it was never the same.

I am simply amazed the merged Company has lasted this long. It looks tonight like the wheels have finally come off of the cart.

I fear in the new year for the people still there, that I worked with. I left in November. It was time to get off the horse before total breakdown.

Best of luck to you all, regardless which Airline you started with!

 

[BoeingBoy]

Extra points goes to Fatherknowsbest - there'll be a little something extra in your stocking next year.

Jim

 

[TheLazarusman]

You read and heard him on TV, he wishes he did not take this job, he does not see his wife often anymore.

[post="231650"][/post]​

I wish his father never said to his mother, "I think I just kame!" I wish he never kame to USAirways either. :down:
I wish we could get Gordon Bethune to come to USAirways. I think he and US would be a perfect fit.

 

[ELP_WN_Psgr]

Like it or not, kiosks and self-service
are the way of the future. Look how long
it took banks to convert people from
tellers to ATM's. There will come a day
when customers will be charged a $10
fee to check in at the ticket counter.
When that happens, behavior will change
and the kiosks will be the only free
option.

Before that happens, USAirways will have been relegated to the dustbin of history.

The way to ensure your success is the wave of the future is, surprisingly enough, to give the customer what he or she wants.

You want them to use kiosks or self check-in? Make it worth their while. Don't penalize people for not wanting to do what you want them to...instead, reward people for doing the things you want.

Examples---

You want people to buy their tickets on your internet site? Don't make seats available on anyone else's internet site....and then give people double mileage or double credits or whatever when they use yours.

You want people to use your internet site? Offer fares at the internet site they can't get anywhere else....and make them good fares (no $954 RTs between PHL and BUF, please).

You want people to use a kiosk to check in? Have the kiosk spit out a coupon good for a free drink in Y when they do so.

The bottom line is the customer is the person who pays everyone's salary. You don't want to piss the customer off in the process of modifying his or her behavior to what you want it to be.

If you charge them for talking to a human being at check-in, and nobody else does...that is going to piss them off.

If you make it painful or inconvenient for them to avail themselves of your goods and services, that is going to piss them off.

If you make it lucrative for them to do what you want, that is going to make them happy.

But your management will never do anything remotely intelligent or sensible, so I guess these suggestions are out the window. Now that Christmas is over.....here's wishing folks a Happy New Year.

 

[WestCoastGuy]

But your management will never do anything remotely intelligent or sensible, so I guess these suggestions are out the window.

[post="231931"][/post]​

This is something most of us here have known for years. It never changes. The CCY group is nothing short of pathetic. This company has survived over the years in SPITE of our various regimes, not because of anything they have done. The current group of rejects there is no different.