as the prop turns
Senior
YOU NEVER KNOW.....They have already admitted this systems is not good for the East Coast operation...........let's see how much this cuts into their pockets.
Shares vs. Sabre
- Thread starter legacy-to-LCC
- Start date
With Sabre I can get directly to what I want with a few keystrokes, that's not possible with shares. If I want to get on onboard count in sabre it's g*. In shares it's ctrlz,f8,tabup enter flt,tabdown twice, enter twice. If I want to reenter in shares I must do it all again. In Sabre I hit hit repeat entry. Info just take too much to try to locate. Flifo in sabre 2flt nbr. In shares ctrlg,f5,fltnbr, enter,to repeat do it all again. To repeat in sabre repeat entry key.
Prince of PAWOBs
Veteran
How about baggage reroute after a flight cancels?
SABRE: Pull up the bag list for the flight. G(line#)* through each PNR until you have a new itinerary from the gate or specserv agent. One 5BAG entry to say you rerouted the baggage, ER or E for RES to accept the entry, a reroute sticker on the tag and delivery to the new gate/plane/bag room. ALT-Up Arrow lets the agent recall previous entries without retyping the same information over and over for multiple PNRs.
SHARES: Shift-R to retrieve record, which brings up a window that requires flight and last name or record number. If record has new itinerary, CTRL-R, then F6 for remarks. Type reroute info in line, careful not to hit enter too early (use Down Arrow to navigate). F11 to record remarks, then Shift-X to ignore record. Sticker and deliver as in SABRE, but then REPEAT THE ENTIRE PROCESS OVER AND OVER AGAIN SINCE YOU CAN'T RECALL PREVIOUS ENTRIES WITH SHARES!!!
Cancelled flight with SABRE: Only as slow as the slowest person rebooking a passenger, which was pretty fast.
Cancelled flight with SHARES: Only as fast as the fastest reroute agent, assuming the passengers are rebooked quickly enough, which is a very slow process.
With SABRE, there was plenty of time for an inside agent to call the bagroom and make sure the bags were properly rerouted. This made customers feel better knowing that every attempt to keep bags and pax together was being made by the station personnel. More often than not, the bags were already delivered to the next flight when the call was made. IMO, that shows not only how fast SABRE was, but also shows how proactive agents are in solving problems.
With SHARES, you are lucky to get a phone call at all. The time consumption is outrageous. As bad as it is, why irritate passengers more by calling the bagroom and getting an answer like, "Really? I had no idea it was cancelled!" and, "Yeah...uhh...you know, I really have no idea where that bag went. Maybe it never came in."
That's my take on it. Let me know if you want my description of baggage expedite. That's even worse than reroute, and SHARES is like a bureaucrat in a government office.
SABRE: Pull up the bag list for the flight. G(line#)* through each PNR until you have a new itinerary from the gate or specserv agent. One 5BAG entry to say you rerouted the baggage, ER or E for RES to accept the entry, a reroute sticker on the tag and delivery to the new gate/plane/bag room. ALT-Up Arrow lets the agent recall previous entries without retyping the same information over and over for multiple PNRs.
SHARES: Shift-R to retrieve record, which brings up a window that requires flight and last name or record number. If record has new itinerary, CTRL-R, then F6 for remarks. Type reroute info in line, careful not to hit enter too early (use Down Arrow to navigate). F11 to record remarks, then Shift-X to ignore record. Sticker and deliver as in SABRE, but then REPEAT THE ENTIRE PROCESS OVER AND OVER AGAIN SINCE YOU CAN'T RECALL PREVIOUS ENTRIES WITH SHARES!!!
Cancelled flight with SABRE: Only as slow as the slowest person rebooking a passenger, which was pretty fast.
Cancelled flight with SHARES: Only as fast as the fastest reroute agent, assuming the passengers are rebooked quickly enough, which is a very slow process.
With SABRE, there was plenty of time for an inside agent to call the bagroom and make sure the bags were properly rerouted. This made customers feel better knowing that every attempt to keep bags and pax together was being made by the station personnel. More often than not, the bags were already delivered to the next flight when the call was made. IMO, that shows not only how fast SABRE was, but also shows how proactive agents are in solving problems.
With SHARES, you are lucky to get a phone call at all. The time consumption is outrageous. As bad as it is, why irritate passengers more by calling the bagroom and getting an answer like, "Really? I had no idea it was cancelled!" and, "Yeah...uhh...you know, I really have no idea where that bag went. Maybe it never came in."
That's my take on it. Let me know if you want my description of baggage expedite. That's even worse than reroute, and SHARES is like a bureaucrat in a government office.
And which keypad will things be found on? There are too many different key pads . A ck in ,a gate ,
an avail.etc. Give me direct access to what I want and need ,not this convoluted mess of trying to figure out which keypad I might be able to find my info from. Not matter what IT does with this garbage system will simply never measure up to Sabre and will never be a world class system , only a second rate rate one. 9 weeks in, and international availability is still not correct. For that matter domestic avail is pretty pathetic too. Who cares about Southwest flights? Dump this garbage and bring back Sabre. When an HP manager admits that this system is really not that good and is not meant for a hub type environment and now we understand why it took 4 HP agents to work a flight, we all knew we were in for trouble like we had never seen before and we got it good. All we will do if we continue to use this junk is to bring our company down to the depths of a second rate airline with a second rate product. Shares has proved that it is nothing more than a second rate system.
an avail.etc. Give me direct access to what I want and need ,not this convoluted mess of trying to figure out which keypad I might be able to find my info from. Not matter what IT does with this garbage system will simply never measure up to Sabre and will never be a world class system , only a second rate rate one. 9 weeks in, and international availability is still not correct. For that matter domestic avail is pretty pathetic too. Who cares about Southwest flights? Dump this garbage and bring back Sabre. When an HP manager admits that this system is really not that good and is not meant for a hub type environment and now we understand why it took 4 HP agents to work a flight, we all knew we were in for trouble like we had never seen before and we got it good. All we will do if we continue to use this junk is to bring our company down to the depths of a second rate airline with a second rate product. Shares has proved that it is nothing more than a second rate system.
You all have seen my comments regarding the system (and still NO ONE has taken me up on my offer to come work with me, hmmm.) but the availability has got to be one of the biggest problems.
Today had a customer wanting to go earlier to SYR. Pulled up TPA SYR and it brings up a flight that already left, then something else that was past close out, then it brings up WN to PHL conx to US, then WN to PHL conx to UA (which is US), then FL to PHL conx to US, then to UA, then US conx to UA, but NO WHERE did it bring up the US to US flight at 455pm. SO, we get to do the point to point and START OVER!!!!!!!!!!!
Pathetic to say the least. Now, how long did I just spend trying to find the flight? Multiply times the number of times a day I have to hunt for availability. Then I have to question myself, is this the next, best flight or should I check something else? How do I know when I've reached the extent of availability on US (since it pulls up WN and FL conx prior to ALL US flights?)
Then when I ask for flights on another carrier, it doesnt come up, yet I know they fly the route. So, I get to do point to point and jot down times/flight numbers for them. The availability has no rhyme or reason for how it comes up (I dont care about a 7am flight at noon and I dont want to see flights for tomorrow unless I ask for tomorrow!)
First day back from vacation, and a weeks worth of relaxation is wasted. :down: 😛h34r:
Today had a customer wanting to go earlier to SYR. Pulled up TPA SYR and it brings up a flight that already left, then something else that was past close out, then it brings up WN to PHL conx to US, then WN to PHL conx to UA (which is US), then FL to PHL conx to US, then to UA, then US conx to UA, but NO WHERE did it bring up the US to US flight at 455pm. SO, we get to do the point to point and START OVER!!!!!!!!!!!
Pathetic to say the least. Now, how long did I just spend trying to find the flight? Multiply times the number of times a day I have to hunt for availability. Then I have to question myself, is this the next, best flight or should I check something else? How do I know when I've reached the extent of availability on US (since it pulls up WN and FL conx prior to ALL US flights?)
Then when I ask for flights on another carrier, it doesnt come up, yet I know they fly the route. So, I get to do point to point and jot down times/flight numbers for them. The availability has no rhyme or reason for how it comes up (I dont care about a 7am flight at noon and I dont want to see flights for tomorrow unless I ask for tomorrow!)
First day back from vacation, and a weeks worth of relaxation is wasted. :down: 😛h34r:
as the prop turns
Senior
It's coming......so is Christmas. There is NOTHING these kids could do to make this pig better....in the mean time, agents are being harrassed by managers who want that flight out on time AT ALL COSTS. No more providing customer service...no upgrades or FF numbers added into PNR's...just get it out. They expect us to work these flights like we did with Sabre. When we get the same on the East as they have on the West (2-3 agents per gate) then maybe we can do the job. Not possible with one agent. So where the hell did they save money???
It already HAS...believe me and the first quarter results will prove that! 😳
No, that will be because of the snow/ice storms in Feb/Mar. We all know that its always only the weathers fault. 🙄 (maybe a slight "mention" of a rez thingy that happened sometime during this time period.)
Availability!!! Even after you've struggled (CTRL this, F that, keystroke after keystroke) to get a display of flights, then did the same three, four or more times and finally you've have something that might work...
You attempt to book it (more friggin pop-ups and keystrokes), and what do you end up with? Not much because the other airline flights, even those showing available to sell, result with "PN" (pending) status. It may be good, then again it may not. Ignore and redisplay sometimes results in a KK response, sometimes nothing.
With SABRE, this was extremely rare. And with SABRE, we had "Direct Connect" availability with United and Air New Zealand and a few others. This meant we knew the booking was good to go. Flights showing available, were. Once booked, we would immediately receive feedback from the other airline computer system, complete with the passenger's record locater in their system.
Finding flights was fast and I had confidence when booking them.
Now, like so many other things, it's tedious and frustrating. All this makes the work environment more stressful than ever, the lines slow and grow. This keeps passengers unhappy and some quite angry. And to whom do they vent their frustrations? On the agents who are dealing with the crappy system. From system to agents and to passengers, then bouncing back on to the agents who are dealing with the system. It's all quite lovely!!
You attempt to book it (more friggin pop-ups and keystrokes), and what do you end up with? Not much because the other airline flights, even those showing available to sell, result with "PN" (pending) status. It may be good, then again it may not. Ignore and redisplay sometimes results in a KK response, sometimes nothing.
With SABRE, this was extremely rare. And with SABRE, we had "Direct Connect" availability with United and Air New Zealand and a few others. This meant we knew the booking was good to go. Flights showing available, were. Once booked, we would immediately receive feedback from the other airline computer system, complete with the passenger's record locater in their system.
Finding flights was fast and I had confidence when booking them.
Now, like so many other things, it's tedious and frustrating. All this makes the work environment more stressful than ever, the lines slow and grow. This keeps passengers unhappy and some quite angry. And to whom do they vent their frustrations? On the agents who are dealing with the crappy system. From system to agents and to passengers, then bouncing back on to the agents who are dealing with the system. It's all quite lovely!!
phillyphlyer
Member
- Joined
- Mar 8, 2007
- Messages
- 91
- Reaction score
- 0
Doing andything with a PNR of 2 or more...changing seats, putting one on the stanby list everything results in divide PNR...now thats real efficient....how about a first up with 2 or more in the PNR..if you upgrade both the system charges both to the first cc...what if its 2 friends and they each want to charge on separate cars???too bad...
Anything non-rev...if you have a listing in Y and F is avail at the gate must rebook res in F class..shift R to acces res..ctrl I to direct sell..F11,F11 shift X...ctrl G recheck in ...remember SABRE....GA1(CHANGEKEY)F....changed listing to F and assingned seat in one shot
Cant even do some options in QIK that you could in SABRE like swap seats..one cust has a window one has an aisle and they want to swap...G(CHANGEKEY)FLT/5A(CHANGEKEY)5C/SWAP...TADAAAAAA!!!!!mission accomplished and 2 count em 2 happy customers
Does andybody else miss G*...everything you want to know about a flt...what its booked to, what it holds...how many are boarded so far and at the end the exact count on board...now we have at least three or more different places to look for a count...one includes thrus one doesnt...one includes pax on the non-rec list one doesnt...just tell me in one spot HOW MANY PAX DO I HAVE ON BOARD!!!!!
In philly we get alot of thru pax especially from BOS...flt 853 in the morning BOSAUA stop in PHL....everyday at least 20-30 If they dont have their stub forget trying to recheck in they are lost in cyberspace somewhere.....
There is one and only one thing I like....the gate reader boarding screen...it somewhat compares to SABRE....It has all necessary info and thats because it has nothing to do with QIK....it is a native SHARES function....our IT dopes have figured a way to screw it up yet....but I'm sure they are trying :angry:
Anything non-rev...if you have a listing in Y and F is avail at the gate must rebook res in F class..shift R to acces res..ctrl I to direct sell..F11,F11 shift X...ctrl G recheck in ...remember SABRE....GA1(CHANGEKEY)F....changed listing to F and assingned seat in one shot
Cant even do some options in QIK that you could in SABRE like swap seats..one cust has a window one has an aisle and they want to swap...G(CHANGEKEY)FLT/5A(CHANGEKEY)5C/SWAP...TADAAAAAA!!!!!mission accomplished and 2 count em 2 happy customers
Does andybody else miss G*...everything you want to know about a flt...what its booked to, what it holds...how many are boarded so far and at the end the exact count on board...now we have at least three or more different places to look for a count...one includes thrus one doesnt...one includes pax on the non-rec list one doesnt...just tell me in one spot HOW MANY PAX DO I HAVE ON BOARD!!!!!
In philly we get alot of thru pax especially from BOS...flt 853 in the morning BOSAUA stop in PHL....everyday at least 20-30 If they dont have their stub forget trying to recheck in they are lost in cyberspace somewhere.....
There is one and only one thing I like....the gate reader boarding screen...it somewhat compares to SABRE....It has all necessary info and thats because it has nothing to do with QIK....it is a native SHARES function....our IT dopes have figured a way to screw it up yet....but I'm sure they are trying :angry:
as the prop turns
Senior
I miss EVERYTHING about SABRE. What I miss the most is to be able to do my job efficiently, keep our pax happy and to upgrade our Elites properly. Oh and getting a flight out on time would be an added bonus!
Currently on a 4 day and I have to say that the work you GA's are doing with this currently substandard system is amazing. From station to station, I have been impressed.... hopefully they are working all this cr@p out and it will be easier for you guys soon.......
as the prop turns
Senior
Thank you, we are trying, but actually we are just faking our way through it. This pig, unfortunatley will NEVER get better.
Prince of PAWOBs
Veteran
Whether it's garbage bags or a reservation system, US Airways can always screw it up even more.
Fly with US. You might actually make it there someday.
Fly with US. You might actually make it there someday.
