Yesterday I witnessed a couple of good things happening....and I thought it would be a breath of fresh air to take a break from all the negativity around here and share with you all.....
My flight to FLL yesterday had an unusually high number of wheelchairs and assists. Not only did a couple of extra agents show up to help with boarding, but a senior manager chipped in as well, and assisted with the general boarding too...and there was no bickering, no ordering people around, just the great sight of people working together---AS IT SHOULD BE!!!! There was not an ounce of anger, resentment or anything else negative to be found. It was people realizing there was a job to be done, and DOING IT. I applaud those involved.
On the flight, an infirm elderly passenger had to use the rest room. Two flight attendants got the folding chair, assisted the companion to get the lady into the seat and to the forward lav, and waited patiently for the lengthy visit to end before assisting the lady back to her seat. I might add they didn't miss a beat with their normal duties either--although I did notice there were 4 FA on a 319 (the flight was going on to Kingston--do they add an FA for Intl?) Again, putting a customer first--way to go.
In light of all that's going wrong, I thought it would be nice to talk about something going right for a change...now if only this could spread.......
Listen up CCY---this is why we stay.
Great job, folks!!
My best to you all......
My flight to FLL yesterday had an unusually high number of wheelchairs and assists. Not only did a couple of extra agents show up to help with boarding, but a senior manager chipped in as well, and assisted with the general boarding too...and there was no bickering, no ordering people around, just the great sight of people working together---AS IT SHOULD BE!!!! There was not an ounce of anger, resentment or anything else negative to be found. It was people realizing there was a job to be done, and DOING IT. I applaud those involved.
On the flight, an infirm elderly passenger had to use the rest room. Two flight attendants got the folding chair, assisted the companion to get the lady into the seat and to the forward lav, and waited patiently for the lengthy visit to end before assisting the lady back to her seat. I might add they didn't miss a beat with their normal duties either--although I did notice there were 4 FA on a 319 (the flight was going on to Kingston--do they add an FA for Intl?) Again, putting a customer first--way to go.
In light of all that's going wrong, I thought it would be nice to talk about something going right for a change...now if only this could spread.......
Listen up CCY---this is why we stay.
Great job, folks!!
My best to you all......
