Link seems to be dead. Any chance someone can post it here?
Philly Road Warrior | Readers weigh in on missing luggage
By Tom Belden
Inquirer Staff Writer
Last week's column about US Airways Philadelphia passengers reporting thefts from their checked baggage touched a nerve.
About three dozen of you sent e-mails or called with reactions to the article, about three times more than the average. Ten comments were posted on the Road Warrior blog for all to read.
Several of you pointed out something we had not made clear. Passengers can still lock their checked bags, using locks approved by the Transportation Security Administration that allow screeners to open them using a master key or combination. Digging down on the www.tsa.gov Web site, you can find a page with illustrations of logos to look for on approved locks (here's a short address that will take you directly to the right page:
http://go.philly.com/TSA03). They are widely available, and state on the packaging that they are TSA-authorized. We found a set of four small locks for $10 at a national chain drugstore.
Two of you wrote that you had never had a problem with US Airways in Philadelphia, and appreciated its safety record and service. Two travelers reported problems with baggage service on British Airways, which has had major problems recently at its London Heathrow Airport hub. As always happens when we write about PHL, a few readers took the opportunity to bash politicians and city employees, a popular Philly pastime, or US Airways service in general.
But about three-quarters of those commenting related tales of losing personal property from bags checked with US Airways. As we said last week, two other groups of people - TSA screeners and courier services that airlines use to deliver wayward bags to passengers - also have access to checked luggage.
US Airways' response to the column can be summarized this way: The company does not believe it has a serious problem with pilfering of bags at the airport. The airline says that, of the 40,000 or so reports of lost or damaged bags it receives annually in Philadelphia, 4 percent in 2006 involved allegations of theft, and that the figure is 3.2 percent this year. The company also says many of the customers' claims of lost property are inflated or fraudulent.
"We may have a few bad apples working on the ramp," US Airways spokesman Philip Gee said. While employees have been fired for alleged theft, "it doesn't appear to be a chronic problem," he said.
US Airways said that, if we investigated all airlines serving Philadelphia, as well as other carriers' performance at their hubs, we would probably find similar rates of pilfering. Airlines do not normally break out figures on alleged theft from the total reports of lost or damaged bags. We asked three other major carriers to do so, and they declined. The Air Transport Association, the airlines' trade group, also has no numbers, so there is no way for us to determine the truth of US Airways' assertion about its Philadelphia operation.
Another figure probably impossible to determine is how many airline customers who believe their bags were rifled and property taken do not think it worth the time or effort to file a claim. Several of you who responded said you were in that category, especially if you did not realize something was missing until returning home. That's another reason it is difficult to determine if this is a serious problem.
All we can say for sure is that an untold number of you - especially the victims of theft - believe it is.