This is where business travelers spent their money in 2014

[Crash Pad DCA]

http://roadwarriorvoices.com/2015/01/20/this-is-where-business-travelers-spent-their-money-in-2014/
Finally, the most expensed airlines reveal that Delta is a top pick among this cohort of business travelers, even while coming in as the second most expensive. United is the most expensive airline, and Alaska — a perennial customer service favorite — was also the least expensive.

http://www.certify.com/PR-2015-01-15-Certify-Releases-Q4-2014-Report-on-Business-Expense-Trends
 

 

[eolesen]

Keep in mind a few things on these stats...

1) Certify (the source of this statistic) isn't the market leader in expense management. They're certainly trendy and have a large base of small businesses, but the top honor in expense management goes to Concur and SAP, which are far more likely to be used in larger corporations, and has what I'd guess is ~50% of the market.

2) If this is just based off of what employees are reimbursed for, then I'd discount the data entirely as far as air travel is concerned. If the company uses a TMC, the employee (and in many cases, the expense management system) never sees the bill.

3) It's not clear if this also includes change fees, or bag fees

 

[Crash Pad DCA]

http://www.certify.com/PR-2015-03-04-Certify-Ranked-1-Expense-Management-Software-in-G2-Crowds-Winter-2015-Report
Certify Ranked #1 Expense Management Software in G2 Crowd’s Winter 2015 Report
 
PORTLAND, MAINE, March 4, 2015 –– G2 Crowd's audience of software users has ranked Certify as the #1 expense report software for user satisfaction of 2015. A copy of the report can be found here.

Certify provides automated travel and expense management software, allowing end-users to capture and scan receipts through a mobile app and then auto-generating scheduled expense reports. Certify's customer base has doubled in two consecutive years, and the company has bolstered customer service initiatives during this time, providing dedicated account managers and free support for all end users.

Certify's focus on customers is reflected in the G2 Crowd reviews. Certify receives a 9.4 out of 10 rating for support, and a 9.4 score for usability, compared to leading competitor Concur which receives a 7.1 score for support and an 8 for usability. 94 percent of Certify customers state that they would recommend Certify, and the company received an impressive G2 Crowd Net Promoter Score of 82.

In addition to being ranked #1, Certify is also included as a category Leader on the G2 Crowd expense management vendor grid for the first time, along with recent SAP acquisition Concur. G2 Crowd Leaders have some combination of a high customer satisfaction score and a substantial market presence.
 
https://www.g2crowd.com/categories/expense-management/?order=strength_score

 
http://thevarguy.com/business-technology-solution-sales/100614/after-sap-concur-buy-expense-management-hot

After SAP-Concur Buy, Is Expense Management Hot?
Two weeks ago, German enterprise application software giant SAP (SAP) bought travel expense management developer Concur Technologies (CNQR) in a somewhat surprising $8.3 billion deal. For fiscal 2013, amid a string of quarterly losses, the 21-year old Concur posted a $24.4 million loss on $546 million in sales.
 
Think the outsized deal, which exceeded Concur’s market cap by more than $1 billion, caught its much smaller rival Certify’s eye? Apparently it did. In the suddenly visible $50 billion global segment, Certify, a Portland, Maine-headquartered, cloud-based travel and expense management software provider, wants its mark on center stage as well.

 

[Crash Pad DCA]

http://www.certify.com/CertifySpendSmartReport.aspx
Certify SpendSmart™ Report Top Rated Airlines
Vendor Name Average Rating*
Alaska Airlines           4.4
Southwest Airlines        4.4
Delta                            4.2
American Airlines         3.7
US Airways                   3.7
 
*Average Rating represents the average 1 through 5 star rating for all expenses for each vendor, with 5 stars being the highest rating and 1 being the lowest.
 
About This Report: The Certify SpendSmart™ Report provides a quarterly snapshot of the current spend trends of business travelers in North America with all data compiled from actual expense data from submitted expense reports.
 
For all media inquires please contact Kevin Wolf of TGPR, [email protected] or (650) 327-1641.

 

[eolesen]

Well, good for you, you've discovered Google!...

As I said, Certify is a small fish in a big pond.

On a market share basis, SAP controls at least 50% if not more after the Concur acquisition, especially since SAP had their own solution built into their ERP platform and had also purchased Ariba back in 2012.

Believe the stats if you wish, but it's a little like only looking at transactions made with a Discover Card while ignoring American Express...