http://www.latimes.com/business/la-fi-lazarus-20111025,0,1032272.column
When a frequent flier is forced to cancel a flight because her husband had suffered a major heart attack, The best US Airways could do was extend the ticket by a few months, as long as she paid a $150 fee.
It took US Airways three months to process Seberg's request. In September, the airline sent what looked like a form letter saying that "we're sorry to learn that travel could not be completed as originally scheduled."
"Issuing a new ticket would require Seberg to pay "a $150 change fee and any fees that apply based on fare rules in effect at the time of travel."
When a frequent flier is forced to cancel a flight because her husband had suffered a major heart attack, The best US Airways could do was extend the ticket by a few months, as long as she paid a $150 fee.
It took US Airways three months to process Seberg's request. In September, the airline sent what looked like a form letter saying that "we're sorry to learn that travel could not be completed as originally scheduled."
"Issuing a new ticket would require Seberg to pay "a $150 change fee and any fees that apply based on fare rules in effect at the time of travel."