Arrived CLT aound 2:30.m. for US EXPRESS FLT 2351 CLT-XNA today departing at 420pm delayed till 440p.m. according to monitor. Arrived at E-1 around 400pm as the infamous white haired elderly gate agent (male who needs a year of customer service training) as he is terrible, decides to leave his podium. he returns around 420pm. I check in and he says the flight has been cancelled. He said he knew of this since he reported to work at 2:00.pm!!!!!!!!!!
I said the marquee still shows a 440pm departure. he says that is a city problem. BULLHOCKEY !!
As an agent that knows a flight has been cancelled they should ensure ACCURATE INFORMATION for the customer. There is NO EXCUSE for this particular gate agent and his incompetence to ensure customer service. His name is not posted as many travelers to XNA know of his "attitude" over the months as he has worked the XNA flights. I know US employees read these boards so I hope you better inform the EXPRESS employees to get their ACT IN ORDER. THIS IS NOT ROCKET SCIENCE people!
I will avoid US to XNA thru CLT at all costs from now on and will inform corporate travel department as well. This gentleman is a waste and needs to be fired!! Not only will I tell 10 people as I did in gate area but will tell as many folks as I come in contact with to AVOID US to XNA thru CLT.
US EXPRESS --cks!!!!!!! 100,000 mile babe. :down: :down:
I said the marquee still shows a 440pm departure. he says that is a city problem. BULLHOCKEY !!
As an agent that knows a flight has been cancelled they should ensure ACCURATE INFORMATION for the customer. There is NO EXCUSE for this particular gate agent and his incompetence to ensure customer service. His name is not posted as many travelers to XNA know of his "attitude" over the months as he has worked the XNA flights. I know US employees read these boards so I hope you better inform the EXPRESS employees to get their ACT IN ORDER. THIS IS NOT ROCKET SCIENCE people!
I will avoid US to XNA thru CLT at all costs from now on and will inform corporate travel department as well. This gentleman is a waste and needs to be fired!! Not only will I tell 10 people as I did in gate area but will tell as many folks as I come in contact with to AVOID US to XNA thru CLT.
US EXPRESS --cks!!!!!!! 100,000 mile babe. :down: :down: