- Banned
- #1
US Airways revisits outsourcing
With America West merger done, airline wonders if cuts went too far
TONY MECIA
Gene Tinker figures his task should have been simple: Figure out what airline offers the best fares to Maine for a family vacation next summer.
Tinker, a retired packaging-products sales executive, doesn't use computers. So he picked up the phone.
In a series of calls to US Airways, though, he says he couldn't find a reservations agent he could understand.
Charlotte Observer
With America West merger done, airline wonders if cuts went too far
TONY MECIA
Gene Tinker figures his task should have been simple: Figure out what airline offers the best fares to Maine for a family vacation next summer.
Tinker, a retired packaging-products sales executive, doesn't use computers. So he picked up the phone.
In a series of calls to US Airways, though, he says he couldn't find a reservations agent he could understand.
Charlotte Observer