luvthe9
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USAirways CEO tries to shed airlines past.
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orioleman
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from the words of doug,
"One of the more important things is making sure you're communicating with all of your employees as much as you can about where we really are. So often in an environment like this or in an industry like ours what are normal cycles can feel abnormal, can feel like there are things going on with the company that really are driven by economic cycles. Sometimes it's the cycle, sometimes it's actually something bigger than that. You have to help people understand the difference"
geez doug I remember about 6 to 8 months after the merger you had a survey and 75% of the employees had NO idea what or where this company was going
lets see this year were a legacy and puff now were an LCC well lets see that didn't work so now we are a RCA .. enough with the acronyms already. You are not
only destroying a once great airline your ruining peoples lives .. not to mention you and US have become the joke of the industry ..
"One of the more important things is making sure you're communicating with all of your employees as much as you can about where we really are. So often in an environment like this or in an industry like ours what are normal cycles can feel abnormal, can feel like there are things going on with the company that really are driven by economic cycles. Sometimes it's the cycle, sometimes it's actually something bigger than that. You have to help people understand the difference"
geez doug I remember about 6 to 8 months after the merger you had a survey and 75% of the employees had NO idea what or where this company was going
lets see this year were a legacy and puff now were an LCC well lets see that didn't work so now we are a RCA .. enough with the acronyms already. You are not
only destroying a once great airline your ruining peoples lives .. not to mention you and US have become the joke of the industry ..
signals
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He's proving a point I commented on at another thread. IN MY AREA, US Airways' reputation was NOT a good one before and after 9/11. Customer service did nothing but infuriate the customers.
The real thing about all these q+a's is that they ARE choreographed PRopaganda. Doug flying coach? That's rich! Wolfe had his own personal luxury US Air airliner on his beckoning call and Doogie is the people's CEO
The real thing about all these q+a's is that they ARE choreographed PRopaganda. Doug flying coach? That's rich! Wolfe had his own personal luxury US Air airliner on his beckoning call and Doogie is the people's CEO
Tempe is not in the real world. If it were would the decisions and choices they made have been made. Any company that is interested in improving their reputation and increasing their revenues does not do things to alienate their premium customers as we have done;
1) Poor seating reconfigurations , reducing seating pitch and passenger comfort .Removing first class coat closets and reducing the size of first class . If reducing seats is so important wouldn't it have made more sense to move to "east" configurations with fewer seats per a/c and fewer a/c to change over.
2) Incomprehensible reductions to passenger service in T/A operations . Taking Envoy class from a premium product that was at one time the finest service across the pond to the present state of 'cowboy chic"
3) The introduction of the worst res system ever used in the airline industry.
4) Lies , Lies , Lies and then more Lies
5) Continued labor problems caused by managements refusal to sit down and bargain in good faith and do what is right and fair for everyone.
6) Revolving door of employees. Constant turnover and loss of professionalism. There are fewer and fewer senior and knowledgeable agents to run the operation. The running of the airline is more and more being put in the hands of amateurs , with no concept of how to run an self service carwash let alone an airline. Senior agents now leave rather than try to make things better . DP said it . An airline job is no longer a career but just a job that someone would want short term for travel benefits etc. They no longer want travel experts they instead want what is cheap at all costs.
7) In my 20 years we have been called many things : Useless Air , Us Scareways , Agony airlines. Can he be so ignorant? Doesn't he (DP,SK) understand that their anti passenger decisions just made things worse? And that until they make some choices that can be seen as a positive gain for the passenger our present reputation will not improve. We are LOW CLASS , Thank you Tempe for all you have done to us.
1) Poor seating reconfigurations , reducing seating pitch and passenger comfort .Removing first class coat closets and reducing the size of first class . If reducing seats is so important wouldn't it have made more sense to move to "east" configurations with fewer seats per a/c and fewer a/c to change over.
2) Incomprehensible reductions to passenger service in T/A operations . Taking Envoy class from a premium product that was at one time the finest service across the pond to the present state of 'cowboy chic"
3) The introduction of the worst res system ever used in the airline industry.
4) Lies , Lies , Lies and then more Lies
5) Continued labor problems caused by managements refusal to sit down and bargain in good faith and do what is right and fair for everyone.
6) Revolving door of employees. Constant turnover and loss of professionalism. There are fewer and fewer senior and knowledgeable agents to run the operation. The running of the airline is more and more being put in the hands of amateurs , with no concept of how to run an self service carwash let alone an airline. Senior agents now leave rather than try to make things better . DP said it . An airline job is no longer a career but just a job that someone would want short term for travel benefits etc. They no longer want travel experts they instead want what is cheap at all costs.
7) In my 20 years we have been called many things : Useless Air , Us Scareways , Agony airlines. Can he be so ignorant? Doesn't he (DP,SK) understand that their anti passenger decisions just made things worse? And that until they make some choices that can be seen as a positive gain for the passenger our present reputation will not improve. We are LOW CLASS , Thank you Tempe for all you have done to us.
Did you forget your past? If you think that USAirways had a good reputation before Doug and the investors put this deal together, you are not dealing with reality.
If you had God running this company, you would complain and act as if you are more intelligent. Give me a break...
Name a company that doesn't have problems. Any company. THERE AREN'T ANY!
The public views this forum (for whatever reason) and can see the sheer childishness of many posts...THAT is humiliating.
If you had God running this company, you would complain and act as if you are more intelligent. Give me a break...
Name a company that doesn't have problems. Any company. THERE AREN'T ANY!
The public views this forum (for whatever reason) and can see the sheer childishness of many posts...THAT is humiliating.
Career Reserve
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All they are (DP & SK), are over paid number crunchers.
They are bottom line boys.
No customer care when your total focus is the computations, final figures.
Look what it got us!
Enough said.
Q. What do you think when someone says "Useless Airways?"
Actually, I don't know if I ever hear anyone use that term.
He must not listen much when he's in the airport or on the plane. That name's only been around for, what, 29 years? Well, excuse me, it was "Useless Air" for a while, then it morphed to "Useless Airways" after Rakesh and Wolf paid those consultants a few mil for those extra four letters and the space.
Actually, I don't know if I ever hear anyone use that term.
He must not listen much when he's in the airport or on the plane. That name's only been around for, what, 29 years? Well, excuse me, it was "Useless Air" for a while, then it morphed to "Useless Airways" after Rakesh and Wolf paid those consultants a few mil for those extra four letters and the space.
USstew23
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Honey did you forget your past???? No, the reputation of US Airways before this merger was nothing fantastic whatsoever, but we did still have some class, a little pride, and most of all the tools to do our job. Hell, we were even able to make eating out of a dog dish (literally) look classy. Now, we have NONE of these and that lies right at the top. Yes there have been some pretty big blunders out of US in the past but I'll tell you as goofy as some of our previous management was at least they got it together and tried to clean it up quickly. These people in charge either 1.have absolutely no clue, 2. are about as arrogant as someone can get, or 3. have one hell of an agenda to finally put US to rest. Many well publicized screw ups yes, being known as America's Worst, well no need to clue you in on who that was. Of course not any fault of the employees but again the arrogance at the top.
FenixFlyer3
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"Some class" is right. I don't consider urinating on passenger's bags to be very classy. The "classy" employees you speak of did just that soon after the flights started to PHX.
Doug is asked about disparities in pay and Doug says "We go through detailed analyses of other companies to make sure we're not out of line. And we're not" Dougie, first of all your nose is growing again Second, were these companies such as PAN AM...BRANIFF...EASTERN...AIR FLORIDA..because yes we are in line with these companies in the year 1985....YOU MORON...and the way you're going we are going to end up just like them. 
Second, were these companies such as PAN AM...BRANIFF...EASTERN...AIR FLORIDA..because yes we are in line with these companies in the year 1985....YOU MORON...and the way you're going we are going to end up just like them. 
sharktooth
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You humiliate yourself.
Things were, indeed, bad before HP. The east people know that. That gives them the moral cache to make judgements about the situation now. Believe me, there is only one word worse than "bad" and that is worse and I would suggest that US has gone from bad to worse. So far, I believe it is due to incompetence because if I assume it is on purpose, then the word becomes evil.
Your attitude, if you were/are HP, is completely consistent with an abused spouse, continually making excuses for continued bad behavior.
Absent a higher authority, crewmembers can and should make a difference. Unfortunately, the only actions recognized by management consist of activities that include disruption. Getting off unsafe flights at inconvenient locations, abiding by the book at all times, no exceptions, etc. If everyone questioned authority in their own way, things will change for the better.
This is something, had the HP employees any self-respect, that could have been over and done with a long time ago.
CLT CS AGENT
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I think his pompass arrogrance really shows in this interview. The quip about the high executive salaries needed to attract quality executives...just look at the Delta executive who refused his bonus, thats what I call QUALITY. He wanted to show the employees he was in it with them and he cared about their perception of him and the company. He makes reference to the union contracts...WELL Mr. Parker, your company had the ability, during negotiations, to say YES, Yes we will agree to the contract but we want our employees to be paid more so we can attract quality front line employees the same way we attract quality executives.
Its no wonder that Delta (or any other airline) wants nothing to do with this white trash, sub-standard, low class, getto of an airline.
When he says he is trying to shed the past, is he refering to when our Envoy product was named the BEST TRANSATLANTIC first class product on the market? The problems at the old US Airways stemed from infastructure failures....thats it, nothing more.
Why not create an airline that offers wonderful service and quality, a beautiful first class cabin, fewer but larger airplanes to help cut down on the congestion at major airports, a customer loyalty program that rewards our most loyal customers for their dedicated patronage, all while remembering that the bigger airline is not always the best airline. QUALITY OVER QUANTITY. Please set down the plastic party cup filled with wine from a box and tell us why you decided to take the low road when you had the tools, the people (east and west), the property, and the opportunity to take the high road.
A successful leader leads by example, this must be why we are failing. You still have time to change the course and make this an airline of distinction. Don't be a George W Bush, be a real man and leader and admit you made more than one mistake and correct it. Our careers and families are counting on it.
Its no wonder that Delta (or any other airline) wants nothing to do with this white trash, sub-standard, low class, getto of an airline.
When he says he is trying to shed the past, is he refering to when our Envoy product was named the BEST TRANSATLANTIC first class product on the market? The problems at the old US Airways stemed from infastructure failures....thats it, nothing more.
Why not create an airline that offers wonderful service and quality, a beautiful first class cabin, fewer but larger airplanes to help cut down on the congestion at major airports, a customer loyalty program that rewards our most loyal customers for their dedicated patronage, all while remembering that the bigger airline is not always the best airline. QUALITY OVER QUANTITY. Please set down the plastic party cup filled with wine from a box and tell us why you decided to take the low road when you had the tools, the people (east and west), the property, and the opportunity to take the high road.
A successful leader leads by example, this must be why we are failing. You still have time to change the course and make this an airline of distinction. Don't be a George W Bush, be a real man and leader and admit you made more than one mistake and correct it. Our careers and families are counting on it.
jimntx
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Show of hands...How many people actually believe that he flies in coach in the middle seat "a lot."?
