PITbull
Veteran
- Dec 29, 2002
- 7,784
- 456
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Thanks for posting Pit.PITbull said:
Count me as one of those customers. I consantly remind them that you are their greatest resource, and that I feel the way they are treating you all is not only counterproductive, but totally unacceptable. I would like to believe that they are at least beginning to see that.PITbull said:Believe it or not, there are quite a few customers that actually write to managment and tell them to stop with the abuse of our employees. Management hates the exposure, but they will never let you know, hence the Policy/ethics conduct booklet. The PIT pres. hears it all the time from this management that they don't appreciate the constant bagering and berating in the media. Employees don't appreciate being treated as if they have no value on this property.
Art,Art at ISP said:Count me as one of those customers. I consantly remind them that you are their greatest resource, and that I feel the way they are treating you all is not only counterproductive, but totally unacceptable. I would like to believe that they are at least beginning to see that.PITbull said:Believe it or not, there are quite a few customers that actually write to managment and tell them to stop with the abuse of our employees. Management hates the exposure, but they will never let you know, hence the Policy/ethics conduct booklet. The PIT pres. hears it all the time from this management that they don't appreciate the constant bagering and berating in the media. Employees don't appreciate being treated as if they have no value on this property.
I had an enlightening experience this past week--I got to fly with your colleagues at UA. It was a great experience--great crews and a great product: linen table cloths, silverware, GLASSware, 2 hot meals on a transcon, etc. etc. I even got to fly TED last night, and it was not as bad as I thought it would be.
Great employees PLUS a superior product--now there's a concept.
I know when push comes to shove we can do it!!!
My best to you all...