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[Whatnow?]

I made a mistake of starting this thread. Robert, you were right, unfortunately all the employees of West/ America West have to take the fall for the demise of Charlotte's shared kiosk issue. Please close the thread when you feel enough is enough. it was a mistake on my part!

It's not the employees of the west ....it's the management! Come spend some time out East and see what the operation looks like and what the East has to deal with on a daily basis....I guarantee you'll change your opinion instantly! It's a mess! I think your last post shows frustration and anger....that's how EVERYBODY out East feels EVERYDAY! B) It's a lot like beating your head against the wall!

 

[US1YFARE]

Robert, you were right, unfortunately all the employees of West/ America West have to take the fall for the demise of Charlotte's shared kiosk issue. Please close the thread when you feel enough is enough. it was a mistake on my part!

Oh my goodniss...no u didn't...you make it sound like CLT is to blame for this. I should send you the daily articles from the Philadelphia Inquirer telling everyone what a bunch of knuckleheads run this company. Are they now giving kool-ade transfusions at training?

 

[crusher]

Just this week as a combination of shares and decisions caused by former HP supervisors (now shift mangers). BWI has written over $20,000.00 in checks to Southwest. Shares and HP decision making is going to break the bank. Do we really want to continue this?

 

[2clippedwings]

As a matter of fact, you're probably right. I only see the past year when I'm discussing this, My hire date was in May of last year, so Yeah. Of course I'm going to base what I say on only what I know, since I am obviously not familiar with pre-2006 US Airways or America West. America West was "the" place to work here, from what I heard. They were an admired company here. I'm sorry that things aren't going perfectly. I understand that. I can add my own horror stories to all the ones here, but I drew the line. I don't want to complain and know when the right time to complain and to who to complain to is. I made a mistake of starting this thread. Robert, you were right, unfortunately all the employees of West/ America West have to take the fall for the demise of Charlotte's shared kiosk issue. Please close the thread when you feel enough is enough. it was a mistake on my part!

I would never want to discourage you from expressing yourself. Ever. I hope one day you will find a company that appreciates your enthusiasm. My comment was to point out that sometimes it's smart to observe and then decide to jump in when your comments would be most receptively accepted.
Don't get too discouraged. Understand that there are long (very long) standing reasons for the healthy skepticism and vocal protests when management decisions that affect our passengers, employees and potential profits are not thought out first.

 

[Fly4Free]

I would never want to discourage you from expressing yourself. Ever. I hope one day you will find a company that appreciates your enthusiasm. My comment was to point out that sometimes it's smart to observe and then decide to jump in when your comments would be most receptively accepted.
Don't get too discouraged. Understand that there are long (very long) standing reasons for the healthy skepticism and vocal protests when management decisions that affect our passengers, employees and potential profits are not thought out first.

I'm now being accused of doing stuff I didn't do, like blaming CLT for kiosk issues. Anyways.

I take responsibility for my actions, but I never placed any blame on anyone or any "side" here and think this mud slinging is just over pented up frustrations.

I'll say it for the fourth time, this airline is far from perfect. I am not "koolaide" or whatever it is these people say, I have nothing to do with any of the departments that resolve these issues. My job, as it is right now, is to send people on wonderful vacations to Hawaii and back. I have had sufficient training to do that.

I just got tired of all the unsubstantiated bitching going on. Everyone bitching is so one sided! No one cares to see the other side of things. WHY?

 

[US1YFARE]

My job, as it is right now, is to send people on wonderful vacations to Hawaii and back. I have had sufficient training to do that.

Do you tell the poor people that they may NOT actually make it to Hawaii and will have to turn back?

 

[Fly4Free]

Do you tell the poor people that they may NOT actually make it to Hawaii and will have to turn back?

No, why on earth would I do that?

 

[2clippedwings]

I'm now being accused of doing stuff I didn't do, like blaming CLT for kiosk issues. Anyways.

I take responsibility for my actions, but I never placed any blame on anyone or any "side" here and think this mud slinging is just over pented up frustrations.

I'll say it for the fourth time, this airline is far from perfect. I am not "koolaide" or whatever it is these people say, I have nothing to do with any of the departments that resolve these issues. My job, as it is right now, is to send people on wonderful vacations to Hawaii and back. I have had sufficient training to do that.

I just got tired of all the unsubstantiated bitching going on. Everyone bitching is so one sided! No one cares to see the other side of things. WHY?

Well, the biitching IS substantiated.
Look at it this way. At one time, a very long time ago, things worked fairly well. Since the people who have worked here a long time have experienced the better times, they have legitimate reasons to express this frustration that you are calling unsubstantiated. We KNOW things can be better---because we have experienced it and are now watching the erosion of our airline.

 

[US1YFARE]

No, why on earth would I do that?

because your planes had a history of not making it to hawaii and had to turn back to phx 🙄

 

[Fly4Free]

Well, the biitching IS substantiated.
Look at it this way. At one time, a very long time ago, things worked fairly well. Since the people who have worked here a long time have experienced the better times, they have legitimate reasons to express this frustration that you are calling unsubstantiated. We KNOW things can be better---because we have experienced it and are now watching the erosion of our airline.

I see. A lot of the discussions that take place here are legitimate.. like news stories. There are just somethings that are more related to personal attacks here. I can understand the grief people here are going through, but no one ever talks about anything good. What do our customers that come read this board think? I may have only worked here for ~1year, but I know what good customer service is.. and this place lacks good customer service! It's a shame that every penny possible is being shaved off the airline.. what happens when they can't shave anymore?

 

[crusher]

Sabre may have cost us some money , but you get what you pay for . We are not paying for Shares and we are getting nothing but problems from it. There was a time before all the cutbacks when our statistics were consistently near the top. Even with the cutbacks and using 1 agent per flight we did fine. we didn't like it , but Sabre allowed us to do the job. Shares however is a joke . A former HP manager says:
1) Shares is not really designed for a hub and/or large city environment
2) Now our station manger will understand why it takes 4 to 5 HP agents to work 1 flight.

Unfortunately we are not staffed to HP's 4-5 agents per flight but to US staffing levels of 1 per flight.
HP staffing in LAS is approx 1300, DCA has a few more flights than LAS but has less than half that number for all depts.
If all US east stations are telling Tempe the same thing , that Shares is a POS, I would hope that they would listen rather than try to tell us it will be ok if we give it more time. We have given it a sufficient amount and have proven it to be a failure. It's time to correct this now.

 

[lgwcalling]

.. what happens when they can't shave anymore?

....then, they go work for LSG Sky Chefs.

 

[crusher]

Shares has made it nearly impossible to give any type of decent cust svc. It is so keystroke intensive and time consuming , no one can do anything else. And this is supposed to be progress? I guess it is according to Tempe, but not according to anyone in US east. This has been and is a major disservice to our passengers, employees and even our stock holders. All of us are the losers.

 

[REACC1]

No, why on earth would I do that?

Every wonderful vacation you set up has the potential, especially now, of turning into a nightmare and leave lasting impressions. While it may be fun for you to sell the product and provide "good customer service", the reality is that the airline is having a hard time providing your customer the service that you promised.
It is an abysmal experience at the airports right now, and what you are hearing just a incredably small sampling of what people experience on a daily basis.

 

[allegheny36]

What is so absurd about this forum is the amount of topics and post.
Why? One reason is that most of them go off topic fast, get personel.
Another is multiple topics of same subject.
Most other airlines can go days without a new topic, some weeks.
We can fill a page in one day with new topics.

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