luvthe9
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Were number ONE!
- Thread starter luvthe9
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Way to go, Tempe!
WN boards about 20% of customers, but only gets 3% of complaints.
US boards about 8% of customers and gets 20% of complaints.
Could it be...
1. Bad management
2. Bad policies
3. Lousy Customer Relations department
4. Employees who don't give a sh1t
5. Employees who aren't given tools or leeway to resolve problems
6. Bad product
7. Poor training and communication
8. Lost baggage
9. Inability to attract and retain talented and motivated employees
10. Tempe's steadfast refusal to realize that what worked relatively well for them as a simple West Coast airline doesn't play well with the more complex East Coast environment
WN boards about 20% of customers, but only gets 3% of complaints.
US boards about 8% of customers and gets 20% of complaints.
Could it be...
1. Bad management
2. Bad policies
3. Lousy Customer Relations department
4. Employees who don't give a sh1t
5. Employees who aren't given tools or leeway to resolve problems
6. Bad product
7. Poor training and communication
8. Lost baggage
9. Inability to attract and retain talented and motivated employees
10. Tempe's steadfast refusal to realize that what worked relatively well for them as a simple West Coast airline doesn't play well with the more complex East Coast environment
cactusboy53
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SUBTITLED......I'M NEVER FLYING YOUR AIRLINE AGAIN (unless you are the least expensive internet airfare)!!!
Travelpro72
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YEEEEEEEEEEEEEE HAAAAAAAAAAAW! ! ! ! #1! ! 
N965VJ
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11. Customers that check black luggage filled with common items such as clothes and toiletries, making them easy to lose among all the other black luggage.
AstroLounge
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I think YOU should lead the masses and have one of those Swooshes tatooed on your cheek!
You sure as hell MAKE ME Laugh....... Sometimes I could p*ss myself with the venom you spit at them! Cheers, girlfriend!
signals
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Does it say anywhere what the complaints were about? Whether they were something major or minor? I mean passengers get ticked off over something trivial and stupid and feel they should file a complaint. Nowadays they'll complain if you insult their dog that just did their business on the floor.
Airport warfare, as I call it, starts as the person drives to the a/p. They have a plan and don't want it to be stressful. For some it starts at the checkin, either at the counter or curb. Then the encounter with the TSAs that are the #2 hated federal agency. #1 IRS, #3 FEMA.
Sometimes security detains a prisoner, er ah, I mean passenger to the point they can't make the final call to their flight. Once the skygate is detached, the airline is off! When the passanger arrives and tells their story, the gate attendant apologizes, but says they will get them on another flight. My guess is that the airline would be the target of a complaint.
I seen this happen more than once. Guess what? It was never US. Maybe I'm going to hear that TSAs should notify the airline, but I guess it isn't their job or concern.
I am by no means trying to say that US Airways is justified over these complaints because they do look bad, but having dealt with irate passengers from ALL airlines I'd like to see what the complaints were.
And everybody hold on to your hat because now that they have a site to complain to NOBODY is immune!!!
Airport warfare, as I call it, starts as the person drives to the a/p. They have a plan and don't want it to be stressful. For some it starts at the checkin, either at the counter or curb. Then the encounter with the TSAs that are the #2 hated federal agency. #1 IRS, #3 FEMA.
Sometimes security detains a prisoner, er ah, I mean passenger to the point they can't make the final call to their flight. Once the skygate is detached, the airline is off! When the passanger arrives and tells their story, the gate attendant apologizes, but says they will get them on another flight. My guess is that the airline would be the target of a complaint.
I seen this happen more than once. Guess what? It was never US. Maybe I'm going to hear that TSAs should notify the airline, but I guess it isn't their job or concern.
I am by no means trying to say that US Airways is justified over these complaints because they do look bad, but having dealt with irate passengers from ALL airlines I'd like to see what the complaints were.
And everybody hold on to your hat because now that they have a site to complain to NOBODY is immune!!!
Dog Wonder
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Passengers on every airline have to deal with the TSA.
signals
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Have yo seen the new pink and flourescent green that are out there? Everybody is buying them, so I think the 'black' will fade away!
What is a skygate
Who is the gate attendant?
signals
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I am aware of that, and that was what I meant in my post.
signals
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Sorry if I don't use airline lingo. I am unfamiliar with your terms at times.
A skygate might be what you call a jetway, or the attachment that hooks up to the jet's door from the gate.
A gate attendant is the person who makes announcements about boarding, takes tickets, etc. at the gate of departure.
Yeah, I know, it's worth a laugh!
BoeingBoy
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They're broken down by category, but only for the month covered by each DOT report. For November:
The most (27 complaints) were for flight problems, defined as "Cancellations, delays, or any other deviations from schedule, whether planned or unplanned."
Next (18 complaints) was reservations, ticketing, and boarding, defined as "Airline or travel agent mistakes made in reservations and ticketing; problems in making reservations and obtaining tickets due to busy telephone lines or waiting in line, or delays in mailing tickets; problems boarding the aircraft (except oversales)."
Third (17 complaints) was customer service, defined as "Rude or unhelpful employees, inadequate meals or cabin service, treatment of delayed passengers."
Fourth (11 complaints) was refunds, defined as "Problems in obtaining refunds for unused or lost tickets, fare adjustments, or bankruptcies."
Fifth (9 complaints) was baggage, defined as "Claims for lost, damaged or delayed baggage, charges for excess baggage, carry-on problems, and difficulties with airline claims procedures."
Sixth (8 complaints) was other, defined as "Frequent flyer, smoking, tours credit, cargo problems, security, airport facilities, claims for bodily injury, and others not classified above."
Seventh (6 complaints) was fares, defined as "Incorrect or incomplete information about fares, discount fare conditions and availability, overcharges, fare increases and level of fares in general."
Eighth (3 complaints) was oversales, defined as "All bumping problems, whether or not the airline complied with DOT oversales regulations."
Ninth (2 complaints) was disability, defined as "Civil rights complaints by air travelers with disabilities."
Jim
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