Were number ONE!

[Carbon_Fiber]

Because here at USAirways, we're not satisfied until you're not satisfied!

 

[mga707]

Then the encounter with the TSAs that are the #2 hated federal agency. #1 IRS, #3 FEMA.

Update: In the most recent such survey the TSA has knocked longtime champ IRS out of the coveted #1 most hated gov agency spot. In only six years! Way to go TSA!

 

[X-U]

I really don't understand the hatred directed toward the TSA. Has everyone forgotten the likes of Huntleigh or Globe? I'll take TSA anyday compared to the previous "Security Professionals".

 

[X-U]

Yes, you are right. Just eliminate security as no one has an interest in doing harm to an airliner. Did your Uncle ever ask a "questionable" GI who won the World Series in 1940? I do recall that Nazi soldiers donned U.S. uniforms and created havoc during the Battle of the Bulge.

 

[700UW]

That would be called a Gate Agent.

 

[EMBFA]

Some carriers do call them gate attendants. You hear jetbridge or jetway (US east tends to call it a jetway, which is actually a brand name). United was trying to get employees to say "loading bridge" a few years ago lol... Skygate is cute though, hadn't heard that one.

 

[signals]

They're broken down by category, but only for the month covered by each DOT report. For November:

The most (27 complaints) were for flight problems, defined as "Cancellations, delays, or any other deviations from schedule, whether planned or unplanned."

Next (18 complaints) was reservations, ticketing, and boarding, defined as "Airline or travel agent mistakes made in reservations and ticketing; problems in making reservations and obtaining tickets due to busy telephone lines or waiting in line, or delays in mailing tickets; problems boarding the aircraft (except oversales)."

Third (17 complaints) was customer service, defined as "Rude or unhelpful employees, inadequate meals or cabin service, treatment of delayed passengers."

Fourth (11 complaints) was refunds, defined as "Problems in obtaining refunds for unused or lost tickets, fare adjustments, or bankruptcies."

Fifth (9 complaints) was baggage, defined as "Claims for lost, damaged or delayed baggage, charges for excess baggage, carry-on problems, and difficulties with airline claims procedures."

Sixth (8 complaints) was other, defined as "Frequent flyer, smoking, tours credit, cargo problems, security, airport facilities, claims for bodily injury, and others not classified above."

Seventh (6 complaints) was fares, defined as "Incorrect or incomplete information about fares, discount fare conditions and availability, overcharges, fare increases and level of fares in general."

Eighth (3 complaints) was oversales, defined as "All bumping problems, whether or not the airline complied with DOT oversales regulations."

Ninth (2 complaints) was disability, defined as "Civil rights complaints by air travelers with disabilities."

Jim

Thank-you for the information. Truly helpful.

 

[signals]

I really don't understand the hatred directed toward the TSA. Has everyone forgotten the likes of Huntleigh or Globe? I'll take TSA anyday compared to the previous "Security Professionals".

Ah, excuse me, but has it ever occurred to anyone that the new cost of security has gone up 500 times the previous security professionals? There are TOO MANY New SECURITY PROFESSIONALS that stand around and talk about Friends and Seinfeld reruns!

Maybe one should consider if the cost of having Thousands Standing Around isn't cutting into the airline's bottom line.

 

[Hadenough]

We might moan and groan about TSA but they are a far cry better than what we had before. Their job is to protect me, my friends, my family and everyone else that travels by air from people that want to cause us harm. As for the arguement of infringed rights airtravel is a privilege not a right. Security is just one of the costs of exercising that privilege.

 

[Hadenough]

That would be called a Gate Agent.

Also called a Customer Service Agent. I like that one best of all. Maybe its outdated.

 

[Hadenough]

Freedom & Liberty are NEVER a privilege. They are a God Given Right.

"Those who would give up essential liberty to purchase a little temporary safety deserve neither liberty nor safety."
Benjamin Franklin, Historical Review of Pennsylvania, 1759

Amen Piney .....That the are. No arguement from me. I'm just saying that traveling by air is like driving a car. If we want to exercise the "priviledge" of those choises we must abide by certain rules or that priviledge can be revoked.