It's not that the customer wants "Sabre." The customer just wants to be able to book flights, redeem vouchers, have working kiosks, have their flights take off relatively on time, not stand in two-hour lines to check in, not end up with dupe seat assignments, be reunited with their bags on the other end, etc. without having to hear the excuse "Sorry....I don't know how to do that" from every agent they encounter. This was possible with Sabre, but from a customer's perspective, they don't care what reservation system is used....as long as it is transparent to them!!!
