This PHL fiasco also occured the previous year (2003) with a series of baggage flts to CLT to sort out the mess. This year's (2004) disaster started in Nov. with many flts sitting at the gate an hour, 90 minutes, 2 hours late due to no one to offload and load. The Dec meltdown was inevitable given the non-response and inappropiate measures for such a critical component of the company's operation.