How did BP get ranked #14, while Toyota got ranked #3? Or maybe they're just in random order (which then means that perhaps AA isn't the most hated airline?....)
The author says the rankings are in no particluar order:
The following is 24/7 Wall St.’s Fifteen Most Hated Companies for 2010, in no particular order.
I agree with your assessment of the article.
I expect the OP to search the interwebs far and wide to find as many articles badmouthing AA as possible, at least until some other commuter airline's agent refuses to reopen a flight for him (in hopes of getting the flight out on time). 😀