NewHampshire Black Bears
Veteran
- Aug 20, 2002
- 10,154
- 681
I read "bits and pieces" about a "meltdown" at ORD Ticket counter.
Could someone give MORE detail ?
Thanx,
NH/BB's
Could someone give MORE detail ?
Thanx,
NH/BB's
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I was working that day and I don't think it was any type of job action by the CSR's nor the ramp. They were busting their a$$es that day, some of them volunteering to work later to fix the mess.Long lines, understaffed, downright long waits. Cops had to be called and busses had to be brought in to keep customers who were stuck outside in the cold
In my opinion, this appeard to be an organized CHAOS by the agents.
Not a red letter day for UAL :down:
Management burns people out by being as lean as possible, then they expect people to come in on their day off to save the place. With little to no intrinsic value left to the job anymore, it's unreasonable for Management to expect employees to step up time after time for their continuous faux pas. Management screws up and depends on the people getting the screws put to them to bail them out--it simply doesn't work that way. A wholesale change in Management philosophy is in order--before service levels will improve to better than pathetic levels. JMHO. People aren't numbers, and it's offensive to be treated that way.
Could it be that they are stuck with out a clue of what to do? Or is it all part of a wisdom we fail to see? Remember, if you will, the people at the top are going to rake in tons of cash before all this boils down.I think it costs more money paying for missed bags and delays than it does to staff sufficiently. Econ 101, simple as that. How does it make sense to delay departures @ $42.00 per minute, when you can buy a person for $30/hour on double-time (if said staff person would prevent the minute delay)? What does UA do? They hire consultants who figure out how to reduce staffing....Consultants don't do anything to get planes out on-time, yet, we're going to pay them to figure out how to delay them and increase costs even more? I don't get it, please, anyone help me out on this one!
Bushie has a plan, its called "Guest worker program"You're right! People aren't numbers. However, how would you have handled this situation -- without letting costs get out of control? We need solutions, not complaints. And we need people who understand the concept of strict cost control -- in this day of $99 fares.