Koolaide is slurring your fingertips again.Have of this data is even pre merger.
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Koolaide is slurring your fingertips again.Have of this data is even pre merger.
Brilliant post!Calculated a different way...
The DOT stopped reporting US and HP separately after 2005. Taking the total number of complaints and the total number of enplanements 1997-2005 for each airline, we can tell over time which one was more popular with customers.
For those not statistically inclined (which I'm not either) using a complaint per enplanement rate allows one to level the playing field since it wouldn't be fair to compare the much larger US to the smaller HP using simply the raw number of complaints received. For the nine year period, HP enplaned 177 million people; US enplaned 461 million.
HP complaint rate per 100,000 enplanements was 2.54.
US " " was 1.63.
In lay terms, that means that HP was 1 1/2 times as likely to piss someone off than US was.
Back to my original point, and the point of this thread IMO: reliably bad service seems to be the Tempe way of doing business.
While consistency in these categories is important, customer service is an equally powerful factor. Sam Thanawalla, director of the global hospitality and travel practice at J.D. Power and Associates, argues that reliability means "delivering on the promises." This includes getting passengers to their destination in a timely fashion, but also cultivating a workforce that puts the consumer first and can resolve problems or complications quickly.
(no better time to have a fiance guy than now )
ah hahahahahahahahahhahaha!!! ah you guys kill me ... Parker your doing a great job .... keep up the good work
Another typical Tempe Stepford Staring Robot. Never EVER let facts get in the way of blind loyalty. You missed your time Freedom, you should have been in your 20's around 1936 and a german citizen, you would have fit in perfectly.
Thank you for playing; you’ve been a wonderful contestant. Please exit through the 1L door, we have some lovely consolation prizes at the end of the jetway.<SNIP> As for insinuating Nazism ? What are you ON ? I said I think Doug parker is doing a great job and you call me a NAZI ?????????
The customers may be “telling “ him that things are not going in the right direction , but oddly enough their still flying with us …
As for leadership , hotdang that man is doing a fantastic job …. Did you see , what was it ,two months ago when he raised 175 something million by offering more shares ,BRILLIANT!!!!!!!!! And look didn’t we just secure a 49 million dollar US contract for shuttling around troops? ! Hoora!!! That’s over 200 million dollars in just the last two months …
What us airways needs right now more than anything is more MONEY , as much as we can get … and we need to save every last dime … if we have to nickel and dime the customers ,take it right up to the point when they decide they don’t want to fly us anymore ..
Right now the US Economy is burning , burning like ROME … and we’re smack dab in the middle of it … with this credit crisis we need to focus on having liquidity and parker has done a fine job at amassing as much cash on hand as possible , for that he needs to be COMMENDED ….
Right now the other airlines are following OUR lead , we are now the trend setters … that speaks volumes about REAL leadership …
Right now the other airlines are following OUR lead , we are now the trend setters … that speaks volumes about REAL leadership …
OMG, Parker loves little people such as yourself... If Parker is bringing soooo much money to the new US, then why my little kool-aid drinker do you STILLLLL not have a negotiated contract... Please, your posts aren't even worth reading... follow step follow step.....
¿Qué?Right now the other airlines are following OUR lead , we are now the trend setters … that speaks volumes about REAL leadership …