200% To 300% Investment Returns Projected ......

[BoeingBoy]

the website works better

There are some on FlyerTalk that would disagree. They have a thread devoted to glitches on the new website that's up to 10 pages. The latest is someone who did the low fare finder for flexible days - it showed a good fare for 5 Jan but when he clicked it the fare was really for 6 Jan.

Jim

 

[Itestwell]

There are some on FlyerTalk that would disagree. They have a thread devoted to glitches on the new website that's up to 10 pages. The latest is someone who did the low fare finder for flexible days - it showed a good fare for 5 Jan but when he clicked it the fare was really for 6 Jan.

Jim

Yawn. If you're going to bring FlyerTalk into the loop, be sure to read all of the other airline boards as well. The Delta and United boards have many, many threads about how inferior their websites are.

Need a link? 🙄

 

[BoeingBoy]

No link needed, nor bringing other airlines into this. In case you didn't notice in your zeal to defend US, I didn't say that the website was better or worse than other legacy's sites. I was only responding to the comment that the US website worked better than before.

Jim

 

[Itestwell]

No link needed, nor bringing other airlines into this. In case you didn't notice in your zeal to defend US, I didn't say that the website was better or worse than other legacy's sites. I was only responding to the comment that the US website worked better than before.

Jim

Where is my "zeal" to defend US? Is it like your "zeal" to trash US? Like I said, Yaawwwwwwnnn 🙄 I am fully aware how it works here, believe me.... Why aren't you starting threads on the DL/ UA boards talking about similar website inadequacies? Fair is fair, Mr Boeingboy...

I was merely making a point that clearly, reading FlyerTalk, the grass ain't always greener. In some cases (website), it could be worse. Are we not allowed to compare and contrast here?

Check it out... 😉

 

[BoeingBoy]

Why aren't you starting threads on the DL/ UA boards talking about similar website inadequacies? Fair is fair, Mr Boeingboy...

I didn't even start this thread and I challenge you to find any thread on the pros and cons of the US website vs others that I've started.

Are we not allowed to compare and contrast here?

Yes we are and you're free to do so if that's your pleasure. Just don't attack me for something I didn't say or do...

Now, as for your comment about my "zeal to trash US":

I said "There are some on FT who would disagree" [that the new website works better] - isn't that true?

I said " They have a thread devoted to glitches on the new website that's up to 10 pages" - isn't that true?

I said "The latest is someone who did..." - isn't that true?

Stating facts - I guess that's a "zeal to trash US" in your book...

Jim

 

[SparrowHawk]

Itestwell.

If I don't shop at K-Mart why would I give a fat rat's rear end how they do business?

I'm interested only in how my vendor performs.

If my customer experience sucks at US, then I have options to either stay with the US, split the business or move away to another vendor.

Due to interfacing with multiple GDS's, Real Time operation and Yield Management software make an aviation web site incredibly complex. Now throw in a few code shares for good measure and you have a huge potential for a poor customer experience.

Now in the case of US and the clearly inferior version of QIK/SHARES as the underlying technology by it's very nature would be less likely to perform as well as other systems like Sabre, Worldspan which are true GDS's. So when you look at the underlying technology which dates back to Eastern Airlines "System One" coupled with the cheap at any cost mentality you have a prescription for a customer unfriendly experience mosre often then other vendors due to the antiquated technology deployed by US. The Res Migration and the continued on going issues are proof positive.

 

[Itestwell]

Itestwell.

If I don't shop at K-Mart why would I give a fat rat's rear end how they do business?

I'm interested only in how my vendor performs.

Agreed, but remember, most of the Elites that frequent these boards do not fly US anymore, so the fact that DL/ UA have similar (if not worse) IT problems, according to FlyerTalk, may be of interest to them.

Why is that so horrible to point out? I am not excusing US, just pointing it out.

It is also interesting to note that we are able to constantly compare US negatively on this board with respect to other airlines and their superior products. But when another airline is compared, in one area, equally as negative as US, it suddenly becomes the "USAir only!" board.

Blasphemy..

 

[CactUS Mech]

Agreed, but remember, most of the Elites that frequent these boards do not fly US anymore, so the fact that DL/ UA have similar (if not worse) IT problems, according to FlyerTalk, may be of interest to them.
I doubt that Elites have time to Frequent these boards and read about DL UA US AA and ther IT problems.

 

[BoeingBoy]

so the fact that DL/ UA have similar (if not worse) IT problems, according to FlyerTalk, may be of interest to them.

Why is that so horrible to point out? I am not excusing US, just pointing it out.

If you're going to point out the "fact that DL/ UA have similar (if not worse) IT problems, according to FlyerTalk", would you provide a link to that "fact"?

While I agree that FT members complain about all airlines IT and websites (UA.bomb anyone?), you're making a quantitative statement of "fact" apparently based on nothing but your view of anecdotal evidence....unless you can provide that link to the "fact".

You see, I do read the other airline's FF program forums on FT and have yet to see where anyone has done a study of the quantity of IT complaints and the severity of the problems complained about in order to establish a ranking of airline websites. But perhaps I missed it...

Jim

 

[redheadtempe33]

I also have a real problem with someone who hasn't flown US for over two years still commenting at how bad US is.

I swear some people will never be happy.

Ok, I'll get off my soap box now. 🙄

THANK YOU!
Art, I have seen your posts here and on Airliners.net. You trash US without mercy but you haven't flown us in over two years? Did a plane run over your puppy or something? You seriously need to get over it.
Yes, there are many places US could and should improve, but if you haven't flown US in two years, I don't know how you can make a objective judgement.

 

[SparrowHawk]

Agreed, but remember, most of the Elites that frequent these boards do not fly US anymore, so the fact that DL/ UA have similar (if not worse) IT problems, according to FlyerTalk, may be of interest to them.

Why is that so horrible to point out? I am not excusing US, just pointing it out.

It is also interesting to note that we are able to constantly compare US negatively on this board with respect to other airlines and their superior products. But when another airline is compared, in one area, equally as negative as US, it suddenly becomes the "USAir only!" board.

Blasphemy..

Another point to ponder. DL and UA have websites that when operating properly are far more fully featured then the US site.

DL is widely considered to be the leader in airline use of technology and US the laggard. One flight through ATL should convince most skeptics of this fact.

Think of DL's web site as a Lexus with a 6 CD changer that every once and a while plays the same song twice.

Think of US's Website as a '89 Toyota Corolla with a $3,000 Sound system.

Do that and I think you have an accurate portrayal of why folks are doewn on US and their miserable attempt at IT.

 

[RowUnderDCA]

Hmmm that raises an interesting question:

What's the difference between imagined, subjective anecdotal experience and actual, subjective anecdotal experience?

I weight the words "subjective" and "anecdotal" more than "imagined" or "actual."

 

[Art at ISP]

In the interest of fairness, I will make one final statement and then move on.

Whether or not I have flown US is not relevent to the points I have made here and elsewhere. I am merely pointing out some fundamental business practices that US management chooses to ignore. Employees and customers are assets not liabilities--and if Tempe ever realized that they would have a much better chance at success.

I am still somewhat involved in helping our members get customer issues resolved with US management, and to that end we have established a relatively good track record. There is one person at US who really gets it (I am sure there are more, but our contact has been outstanding) and has gone out of his or her way to help resolve issues which are brought to us by frustrated customers.

My observations are also tempered somewhat by my personal interactions with Tempe management, in which they were less than truthful (actually lied). Based on that and actual statements by Doug and Scott that they really don't care about high yield FF's, and Doug's public statement that he doesn't understand why airlines concentrate so much on customer service, I merely point out the obvious.

Nuff said....bash away.

 

[BoeingBoy]

Hmmm that raises an interesting question:

What's the difference between imagined, subjective anecdotal experience and actual, subjective anecdotal experience?

Personally, I'd say that "imagined subjective anecdotal experence" involves something that didn't actually happen while with "actual subjective anecdotal experience" the incident at least actually happened.

I weight the words "subjective" and "anecdotal" more than "imagined" or "actual."

I'd partially agree with that - anecdotal is pretty subjective by definition, being how one views what happened. One person may view something as having a major impact while another may view it as nothing to be bothered about. The on-going debate about plastic cups vs glassware in FC over on FT is a perfect example - one person sees the plastic cups as a negative that detracts from the FC "experience" while another prefers the plastic cups because they hold more.

where I disagree is on the imagined vs actual part. An imagined incident, if known to be imagined by all, should carry no weight because it didn't happen but an actual incident carries some weight - how much is a subjective evaluation.

Jim

 

[BoeingBoy]

It belated occured to me that you may have meant imagined or actual as only the person reporting the experience knows whether it's imagined or not. If that is the case then I completely agree with you - both the imagined and actual are subject to the same subjective evaluation by others.

Jim