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50 bucks again!

UWCactus

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Everyone should be pleased to know that US Airways again has ranked in the top for on time performance. DOT for April reports US Airways came in 3rd (81.6)in on-time performance. behind Alaska Airlines at 81.3 and Southwest at 83.3. With this, employees will again receive a $50.00 payout.

On top of this..baggage mishaps have lowered and we now have a better baggage handling rating, placing at number 6. This continues to improve.

Keep up the good work.
 
Edit: Sorry for the dual post, got beat by 2 minutes while I was typing this.


We finished 3rd behind Southwest and Southwest for April in ontime. But the biggest improvement was baggage. Our MBR was 4.2 vs. 7.96 last year. This is 4th place behind NW, WN and CO. Complaints are still sky high. At least we seem to be getting our pax an bags to where they want to go ontime.

DOT
 
and to think I got a .23 cents an hr raise too, I just feel warm and fuzzy all over
 
Do not misconstrue what PB stated regarding PHL.

1-On time departures out of PHL means not allowing standby passengers on with available seats due to 10 minute door closure.

2-Shares makes it impossible to clear all standby passengers at 10 minute door closure.

3- Customer service agents taking discipline levels if they get standby passengers on and flight leaves on time.

4- Dictatorship rules fleet launch as now managers are not being held accountable for customer service delays. They are throwing it back into the agents lap.

5- Unbearable working conditions, unskilled management causing much of the morale problems.

PB is correct while yes the statistics are better the seasoned traveller is the one suffering to get on an earlier flight let alone minimum connection times and 10 minute jetway door closure.
 
In PHL GSE foreman advises mech to put a target on his back because he is going to get him.Sounds like a threat to me.He will walk he always does he's like teflon.Oh I forgot theres a new HR sheriff in town.The old one never returned any calls.

all the numbers are up but then so is the harassment.the numbers cant stay good in a hostile work environment.
 
Do not misconstrue what PB stated regarding PHL.

1-On time departures out of PHL means not allowing standby passengers on with available seats due to 10 minute door closure.

2-Shares makes it impossible to clear all standby passengers at 10 minute door closure.

3- Customer service agents taking discipline levels if they get standby passengers on and flight leaves on time.

4- Dictatorship rules fleet launch as now managers are not being held accountable for customer service delays. They are throwing it back into the agents lap.

5- Unbearable working conditions, unskilled management causing much of the morale problems.

PB is correct while yes the statistics are better the seasoned traveller is the one suffering to get on an earlier flight let alone minimum connection times and 10 minute jetway door closure.
How about closing the door 26 minutes early? Would that give an agent enough time to clear stand-byes, revenue and otherwise?
 
Do not misconstrue what PB stated regarding PHL.

1-On time departures out of PHL means not allowing standby passengers on with available seats due to 10 minute door closure.

2-Shares makes it impossible to clear all standby passengers at 10 minute door closure.

3- Customer service agents taking discipline levels if they get standby passengers on and flight leaves on time.

4- Dictatorship rules fleet launch as now managers are not being held accountable for customer service delays. They are throwing it back into the agents lap.

5- Unbearable working conditions, unskilled management causing much of the morale problems.

PB is correct while yes the statistics are better the seasoned traveller is the one suffering to get on an earlier flight let alone minimum connection times and 10 minute jetway door closure.

Wrong. Wrong wrong wrong. I always clear my standbys with no problem regardless of the oversold mess/seat dupe/pax drama i might be dealing with. Sounds like an isolated incident. If standby clearance has already happened and you walk up AT ten minutes prior, you're out of luck, you should have gotten here earlier and therefore are not entitled to a seat. Door shuts at ten minutes.
I haven't left with empty seats and people in front of me and neither has anyone I know.
 
Sorry to burst your bubble but the poster is correct. Don't ask me how I know except to say I have a nice little network in PHL whose names you don't need to know. How do you think the C-30 Gate collapse pics got on here? The ones taken from the rampr?

Every word of the above post quoted is true. Bank on it.


Piney,

I have no bubble, just 30 years with this company and I have never seen this happen in my career.

But I'm sure you would know better than me....what could I possibly know.... :lol: :lol: :lol:
 
Indeed I would know as I have personally been in the middle of it twice since the first of the year. Once in CLT and once in PHL. Something like 62 customers were NOT handled properly from several late arriving connections.

As for 30 years experience is that one year of experience and 29 years of repitition or do you have 30 years in aviation performing a variety of jobs? Big Difference.

Listen Piney....I am not going to have an inane argument with you over this inane comment.

The comment was....gate agents are disciplined when they clear all standbys and get the flight out on-time...

That is B/S and I think everyone would agree with me. If the poster's comment is true to only philly then philly has a lot more problems than we even knew of...

As far as me...I've been all over the place---stations and departments....so go bark up a different tree...GF
 
If gate agents are being disciplined for clearing standby's they probably got disciplined for not handling their flight in a timely matter , or they may have been explaining what the delay was for behind closed doors (catering, not enough fuel, etc)

Unless you're behind those doors, you dont know what the discipline was for , if any, and if you're left at a gate watching a plane pull away, I'm sure you could let your imagination run wild with what went on during that flight. You're going to make your own conclusion, tell someone else, etc.

Could the gate be punished for clearing standbys? I guess so, but after they grieved it, the sup would be in trouble. I have never seen this happen. I've seen new hires get overwhelmed and not get their flight out fast enough because they have a chairman slapping the counter at them , the flight attendants upset about a seat dupe, the supervisors too busy handling a drunk pax across the way, etc.

I'm tired of people pointing fingers because their day got all messed up. Flight isn't a natural God-Given ability, so why do you all expect it to go perfect everytime? Front liners can only do their best, and sure they may be some bad apples in the employee pool, but there's some obnoxious abusers in the passenger pool.

I'm not directing this toward Piney, but rather people who hear something, spice it up to make it all better and then pass it along to outside sources who have a field day with it. It is impossible to know what is always going on, and if people are so tired of getting buttraped by the industry then stay away from it - - common sense. Quit talking and take action. If your dollars spare me a job , then go ahead and stop flying and I'll find another job. I'll live. Will you?
 
Do not misconstrue what PB stated regarding PHL.

1-On time departures out of PHL means not allowing standby passengers on with available seats due to 10 minute door closure.

2-Shares makes it impossible to clear all standby passengers at 10 minute door closure.

3- Customer service agents taking discipline levels if they get standby passengers on and flight leaves on time.

4- Dictatorship rules fleet launch as now managers are not being held accountable for customer service delays. They are throwing it back into the agents lap.

5- Unbearable working conditions, unskilled management causing much of the morale problems.

PB is correct while yes the statistics are better the seasoned traveller is the one suffering to get on an earlier flight let alone minimum connection times and 10 minute jetway door closure.
Not questioning you but how is shares stopping you from clearing sb? Is managent micro managing you to where at 10 min. that is it---close the door? I would let the CA know you have NR still waiting for seats....we start clearing non revs at 30 minutes....if anything we hold the BP to make sure....I apologize, just not sure how shares--and I am not a fan of shares-but how shares is making it impossible to clear the SB....? Pm me....missed talking with you!
And, we talked about "dictatatorship"...is it the same person whom we know??? If so---I told you that was their way of business----Napoleonish....nazi-ish....
 
It's the pretzels. We have customers that just want to oppress the pretzels. I keep telling them that June 1st was Pretzel Liberation Day -- we set them all free! No more reducing the pretzels to crumbs in the carpet! They deserve better! They are free from the beverage service!

But, seriously, don't you think complaints will come down as operations improve?
 
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