Well that's half the blame for sure. This family was not the sharpest knife in the drawer. Where US does get low marks IMO is where they usually get low marks and that's the reaction immediately after an incident like this. For whatever reason, US appeared to be unwilling to help for a period of time. NOT GOOD!
Family Stupidity in placing their challenged loved one in a potentially dangerous situation does not absolve US Airways of all culpability when the person was temporally lost.
I keep asking myself this, "If he was that mentally challenged how the heck did he get on the stinking plane, through security etc etc". Sitting here in the living room I keep thinking, "He should have been denied boarding without a traveling companion". Thought process being that given his limited mental faculties he presents a danger to himself and others unsupervised in the event of anything out of the ordinary happening.
Like i said US Airways needs a more proactive approach in order to effectively manage public perception in these unfortunate situations.
