Unfortunately, there's just no trust by either side in the other. Management is frustrated with having to answer for every little thing to people who don't know the business very well. When I say management, I'm not just talking about Arpey...it's the Analyst in Finance who busts his/her butt everyday and sees how bad things are for a lot less than their friends make doing the same thing and every pilot/mechanic/flight attendant out there makes some snide remark about how useless they are yet couldn't explain the fundaments of anything the analyst does. For the workers, it's seeing things not working and hearing about a bonus with a quarterly loss. It's hearing about the industry in turmoil when you're 5 years from retirement and hoping you win the race.
The answer isn't as simple as one would like either. For managment to change to what the frontline people want would likely kill the company. For the front liners to change would get the union heads voted out of office.