It has been SO nice reading this thread! I was getting so tired of all the negative I couldn't come to the site for a while. I have been with HP for 10 years and been in a few different departments. I can't say that every department was bliss, but I LOVE my job and LOVE HP (well, now the new US)! I've been through some difficult times - ie the pre-Doug years, but rode them out with other HP employees as so many US employees did through their difficult times.
In the past month I have had the opportunity to meet about 30 US agents on the east while working with a project for the merger. The US employees I've met have been equally as friendly and focused on the customer as those HP employees I've had the pleasure of working with. FRIENDLY and HELPFUL ALL THE TIME...if we would all continue to embrace this, we would all truly be in a pollyanna world!