Baggage Policy Problem/Question

[CLT-Douglas]

I am seeing if anyone ran into this type of problem. My Aunt and Uncle flew MIA to CLT last week. When he checked in for his flight the night before he couldn't find any place to pay to check luggage. He called customer service to ask why he couldn't. They told him that US Airways does not honor online check in from MIA, but he would not be charged the extra $5.00 fee when he checks in his bags at the airport. Soon after waiting in a long line to check their bags at the airport and are walking to the gate, he notices his receipt and sure enough they charged him the extra $5.00 service fee per bag.

I have never heard of this happening before, but it seems like a scam to me. Why offer a cheaper price to check bags online, but fail to include all the destinations they serve?

 

[YVINTERN]

That is EXACTLY WHAT HAPPENED TO ME today...I checked in for PBI-DCA lo and behold...no online method to pay for bags...I am giving my piece of mind to Dougweiser in PHX for hosing us all.

 

[YVINTERN]

Mhmm I wonder what a letter to Scott Kirby would net

 

[tadjr]

There are about 5 or 6 cities where this will happen because of shared use kiosks with programming issues. I remember the memo, but since it didnt affect my station, didnt pay close attention to the workarounds and examples and I cant find it online from home. Will have to see if I can find it this week when I go back to work and let you know what it says, unless someone else can get to it before I do.

 

[YVINTERN]

The ghost of Joe Beery lives on and on and on and on an on and on........................................

Indeed but PBI is not a shared kiosk station...US has their own exclusive Kiosks and they never work anyways so I am always in the line...I was hoping that since my last revenue flight in May that they fixed this IT issue but I guess not. *Rant Over* I will just show up...bend over and take it like a man I guess.

 

[tadjr]

If you were on a revenue reservation when you went to online check in there is supposed to be a notice that you can pay for bags now. I havent used online checkin so I cant say exactly what its supposed to say or do or how its noticed, but there should be a prompt to ask about checking bags. Did this not happen?

 

[YVINTERN]

If you were on a revenue reservation when you went to online check in there is supposed to be a notice that you can pay for bags now. I havent used online checkin so I cant say exactly what its supposed to say or do or how its noticed, but there should be a prompt to ask about checking bags. Did this not happen?

It did not happen...I am booked Revenue & my sister is booked Revenue on a separate PNR...Same thing happened...we tried both Internet Explorer and Mozilla Firefox...I'm going to call the Web Desk as soon as I'm done packing...At this rate US is going to be making about $80 already on the Checked Baggage...there's no way I'm coughing up another twenty because of their incompetence.

UPDATE
Called the Web Support Desk...Was told it was a recurring issue...so $5 fee was waived...will have to use the Kiosks at the Airport...*yawn*

 

[CLT-Douglas]

That's what they told my Aunt and Uncle. The fee would be waived at the airport, then once they got there and check the bags they noticed they were charge the extra $5.00 per bag anyway. US Airways probably makes it difficult without missing your flight to get a refund if you dispute these extra charges on the spot. I know I am not talking huge amounts of money here, but they are ripping people off in these cities that don't offer the online service.

 

[Itestwell]

Indeed but PBI is not a shared kiosk station...US has their own exclusive Kiosks and they never work anyways so I am always in the line...I was hoping that since my last revenue flight in May that they fixed this IT issue but I guess not. *Rant Over* I will just show up...bend over and take it like a man I guess.

Why on earth are you still flying this airline if $5 sends you over the edge?

 

[Itestwell]

The dollar amount is not at issue. This has to do with poor customer service and faulty IT preformance.

I'm not all that concerned about $5.00. In fact I'd argue that if $5.00 is that important you can't afford to fly. However when a company says they won't charge me then dammit I'm not giving them 5 extra cents nevermind five dollars.

It was kind of a way to get intern to admit that he flew USAir because of the price, not because of the customer service, FC, glassware, etc, that everyone on here complains about. Which plays right into what PArker/ Kirby have been preaching for years: the majority of people choose their airline by price.

 

[YVINTERN]

It was kind of a way to get intern to admit that he flew USAir because of the price, not because of the customer service, FC, glassware, etc, that everyone on here complains about. Which plays right into what PArker/ Kirby have been preaching for years: the majority of people choose their airline by price.

I didn't purchase the ticket...my parents did...if I had a say I would have flown Continental hands down regardless if there was an non-stop available somewhere.

 

[Itestwell]

I didn't purchase the ticket...my parents did...if I had a say I would have flown Continental hands down regardless if there was an non-stop available somewhere.

But your parents put you on USAir. Because it was the cheapest, presumably. My guess is you probably would've flown Airtran before US, simply due to the WiFi connectivity. Again, you, or your parents, played into DP's idea of "price comes first". :huh:

 

[Itestwell]

If you're going to have this debate you then have to ask, "Who made airline seats about price?" The short answer is the airlines themselves.

Naked greed and unbridled arrogance make for a dangerous cocktail if you're a customer trying to do business with any airline as Naked greed and unbridled arrogance seem to be the primary job qualifications to become CEO of an airline.

Not arguing about why it is all about price, just saying that, as much as intern despises US, his/ her parents put him/ her on USAir. Presumably due to price, obviously not amenities. And that, my friend, plays right into what DP preaches.

 

[freedom]

From the Doug "Arrogance is my Middle Name" Parker Department - Without going in to the effort of finding the exact quote that states airlines spend to much time worrying about the customer made by Mr Parker. Couple this with all of the comments he made prior which show he holds the customer in total contempt create an interesting body of evidence that support my "Customer as enemy"

I bet you didn’t know that at the end of every town hall we turn off the video/audio and escort all of the non employee’s out of the room . That’s when our “hour of hate against the passengers “begin .. They always wheel out the same three mannequins dressed as the traveling public , sometimes they put them in business attire , other times in casual , last time they had a little child mannequin with that one female one they always used …. So management always starts off by showing us the proper way to disrespect the dolls .. First you have to get really close to them when your talking so they can smell your breath (because it’s usually bad ) Then after about 5 minutes of softening up the PAX we are suppose to hurl profanities at them in a long continuous unbroken stream , they actually give out awards to whomever can continue to curse the longest without pausing .. Later in the hour we practice throwing things at the dolls and simulating mishandling luggage by picking it up over our heads and throwing it down to the ground with as much force as possible … it’s always the same ole same ole year after year ….

 

[WhatBag?]

Not arguing about why it is all about price, just saying that, as much as intern despises US, his/ her parents put him/ her on USAir. Presumably due to price, obviously not amenities. And that, my friend, plays right into what DP preaches.

You're beating a dead horse. Those that disagree with you will argue it will all kinds of "supporting evidence." Bottom line is about PRICE!! Americans are CHEAP CHEAP CHEAP!! They would fly an old DC3 with duct tape holding engine on if it's cheap enough.