Pass travel survey results are complete; no changes to current programPosted March 14, 2014
Nearly 52,000 employees and retirees participated in our pass travel survey earlier this year, and the majority are satisfied with their travel privileges under the current pass travel program. There will be no changes to our current travel program. The survey results, tabulated by independent survey company Hay Group, showed that many of our employees and retirees use their travel privileges. Among the respondents, 96 percent use personal pass travel privileges at least once a year; 95 percent of respondents use vacation passes and two-thirds use buddy passes at least once a year.Most respondents positively rated the ease of creating and changing bookings for leisure space travel as well as for creating buddy and vacation ePass bookings, while we need to work on ease of pass travel on other airlines.This survey was the result of our commitment in 2011 to host a pass travel survey within a few years of harmonizing the pass travel programs of United and Continental. We know how important pass travel privileges are and appreciate your participation.
