HNL not HON. It looked right when I typed it.java script:emoticon('🙁', 'smid_2')
🙁 🙁
The Flight was at Midnight, so staff was there 3 hrs early.
Ok,
Since I was the Tech who installed HNL let me answer as best I can...
-Terrible signage. No signs at the traditional-looking desk telling pax that check-in is done nearer to the street. A second line formed here that had to be shifted to the right place.
HNL set up is designed by the Airport not US. There is nothing at the "traditional-looking desk" I mean nothing. Just blank desk. No ropes, no staging. Nothing.
Everything else is just 30 feet in front of the desk.
-GAs wear nothing that looks like an AW or USAirways uniform.
The employees are Aloha Contractors. They wear hawaiian shirts.
-Staff shows up at 9. Pax are there at 8.
I was concerned at this also at first but they do not seem to have any time problems with this and do not take any delays due to this issue.
-Clustered computer stations make it hard to see when a GA is free.
Actually the way the station are setup make it very easy to move passengers quickly. They have 6 free standing pc desks in the middle of the lobby. In 2 rows of 3 with the baggage belt running down the middle.
Many of the airlines are moving/have moved to this in HNL.
Only a few still use the desk against the walls.
There is only room for like two station at the "desk" if we did install any there. Plus no bag belt. No room for it....
-No signs directing pax to the Ag inspection station. Fully half had to leave line to get Agged.
The Agriculture inspection lines are in front of the passenger lines. You have to walk through this area to get to the passenger area. There are signs all over the place from when you first get to the curb up to the AG area.
They are about 2 feet square, black with lots of smaller white writing.
-No FC line, no DM line.
No there is no First Class line. There is no room between the AG area and the TKT area.
I agree it would be helpfull to have someone at the line explaining things as the passengers move through like they do at PHX. But some things the passengers could help by looking and reading such as the AG issue.
While I was there I saw the first couple of days in action.
I am not a person who deals with the front line issues and customers. I honestly don't think I could deal with it.
I saw customer demand outrageous things, special treatment, and be generally rude to these agents who amazingly smiled and did their best to accomidate within our guidelines.
I am proud of the job they did.
I will pass these concerns to the HNL station manager.
