Computers fail

[PI Blue]

This may sound too simple. But if web check-in is working, just go out and buy some computers & printers at Best buy and set them up in in terminal for customers to do a web check-in vs the kiosk. Use hnd written luggage tags. If and when they fix the problem have a raffle for the computers for each of the employee at that station one chance to win.

It solves the problem for now, and just a little extra for an employee to win a bisic computer and printer. much less of a cost than some re-routes on other airline

It would take a competent IT Dept to get them up and usable 😱

 

[Harry Callahan]

As of this evening things seemed to be back to the "normal screwed up". Not enough help to get the job done.

 

[700UW]

According to a US Airways Spokeswoman this morning on CLT morning news the Kiosks in CLT are still down, a total of 318 system-wide are down and they are loading new software in CLT today and CLT is their #1 priority to get working but still have no idea when that will be accomplished.

 

[singh4us]

According to a US Airways Spokeswoman this morning on CLT morning news the Kiosks in CLT are still down, a total of 318 system-wide are down and they are loading new software in CLT today and CLT is their #1 priority to get working but still have no idea when that will be accomplished.

Anyone who thinks that this migration was a success is mistaken! Why doesn't Tempe just admit that SHARES can't work on the US network and switch it back to Sabre, a more superior system, although more expensive. Didn't IT ever question that SHARES may be ok for a smaller airline (HP/AW) and not suited for US? BRING BACK SABRE!!

 

[nycbusdriver]

Didn't IT ever question that SHARES may be ok for a smaller airline (HP/AW) and not suited for US?

Colodny Syndrome

 

[Harry Callahan]

Lead story on CLT NBC6 at 1100 only 30% of kiosks working & Doug in town for a suprise visit ! What's up with that ?

 

[Dont call me Shirley]

a more superior system, although more expensive. ..... BRING BACK SABRE!!

Don't you know that "If it's cheaper, it's better" mantra that drives Sand Castle? 😛

BTW, not sure if it's been brought up in other posts, but another glitch occurred in a few cities cities where US ground handles CO. After the migration, the CO partition in SHARES could not be accessed from the US sets.

 

[Harry Callahan]

Lead story on CLT NBC6 at 1100 only 30% of kiosks working & Doug in town for a suprise visit ! What's up with that ?

1130A update on story. NBC6 advised Doug is in CLT going to each dept & visiting & thanking employees. If this is the case that's good.

 

[kao]

1130A update on story. NBC6 advised Doug is in CLT going to each dept & visiting & thanking employees. If this is the case that's good.

wonder if any of the employees will just politely say "your welcome Doug"...??????

 

[LCC_#1]

This is what throws me into an absolute rage with this management team.

How in the hell does a guy screw up so badly with a DUI, then turn around and do exactly the right thing during a crisis?

Just my opinion, but I don't think one has to do with the other....TRUST ME!!!

 

[wildirishrose]

1130A update on story. NBC6 advised Doug is in CLT going to each dept & visiting & thanking employees. If this is the case that's good.

It's true.

 

[jimcfs]

wonder if any of the employees will just politely say "your welcome Doug"...??????

I wonder if Doug will tell CLT that he's sorry?

 

[ClueByFour]

Did he bring working code for the kiosks with him, or is it propaganda only?

And is he buying the beer?

 

[gso-crew]

Another smooth day in GSO. Flights heavy, no delays. Believe it or not, agents are starting to enjoy shares.

 

[kao]

I wonder if Doug will tell CLT that he's sorry?

why just CLT??? How bout all of us frontliners?