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Computers fail

🙄 Had a PAX yesterday on a flight from PHL-SEA who STILL hasn't recieved his bag from the Feb. 14th fiasco.....he's been calling daily and STILL no word on the whereabouts of his bag....LOL What is happening to all the bags this weekend? Is this the next news story the media is going to run on the local news tonite? :up:
 
Whatnow? said:
🙄 Had a PAX yesterday on a flight from PHL-SEA who STILL hasn't recieved his bag from the Feb. 14th fiasco.....he's been calling daily and STILL no word on the whereabouts of his bag....LOL What is happening to all the bags this weekend? Is this the next news story the media is going to run on the local news tonite? :up:
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And you find this humorous?
 
By all means its not humorous! These poor people are frustrated and angry.....I listened to them all day. yesterday in and out of PHL. In fact, there was not one place to go in the PHL Airport yesterday to get away from the constant barrage of ill preparedness! My way to go smiley is for our inept management.....not the ambushed passenger AGAIN! In fact, yesterday would have to rank up there as one of the highest comp'd liquor days I've had in a long time! I'm all for making them happy and trying to forget!
 
Got a question, not an argument but a genuine question. I heard that gate and ticket agents in East cities have had access to QIK over SABRE for 5 months, but have still been using command line SABRE instead of getting used to the system now in place. Can anyone shed light on this as to whether it's true or not?
 
StuckHere said:
Got a question, not an argument but a genuine question. I heard that gate and ticket agents in East cities have had access to QIK over SABRE for 5 months, but have still been using command line SABRE instead of getting used to the system now in place. Can anyone shed light on this as to whether it's true or not?
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QIK over SABRE is not the same as SHARES the agents found this out the first time they work in SHARES
 
hp-csr-phx said:
This is from The Hub: A team of over 150 dedicated professionals, including members of IT, EDS, SHARES, Sabre, reservations, airport operations and just so many more, have worked on the Reservation Migration for over a year. All the hard work, blood, sweat and tears (to borrow the name of an oldie but goodie rock and roll band) came to fruition over the weekend.

You would think one of those 150 dedicated professionals would have thought to test the East Kiosks.
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"And When I Die" the migration will be over!
B)
 
Could this be the end of this management team? ...DUI, Screwed up A320, FF leaving in droves, migration failure, delta failure. When will the board react if at all. Parker YOUR FIRED! 😛
 
USPHLElite said:
Could this be the end of this management team? ...DUI, Screwed up A320, FF leaving in droves, migration failure, delta failure. When will the board react if at all. Parker YOUR FIRED! 😛
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Not soon enough I am afraid.
 
StuckHere said:
Got a question, not an argument but a genuine question. I heard that gate and ticket agents in East cities have had access to QIK over SABRE for 5 months, but have still been using command line SABRE instead of getting used to the system now in place. Can anyone shed light on this as to whether it's true or not?
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Got a question. Are you trying to blame the front-line employees in the East for what is obviously an IT debacle that can only be placed at the feet of people who make 50 times what the front line does?
 
The Employee Travel Center returned online as scheduled yesterday following the Res migration scheduled outage. Unfortunately at this time, Web check-in is not working for East metal itineraries. IT is working as quickly as possible to solve the issue, but we do not have an estimated time for this fix. We will let you know when this function is up and running again.

In the meantime, if you are traveling on East metal, you can check in at the airports up to four hours in advance of your flight.

:down: :down: :down:
 
Dog Wonder said:
Got a question. Are you trying to blame the front-line employees in the East for what is obviously an IT debacle that can only be placed at the feet of people who make 50 times what the front line does?
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I'm sure not trying to blame anyone. But I would like to know if this QIK application is the same one that Sabre advertises on the sabreairlinesolutions.com website? I'm guessing QIK is some kind of GUI interface that can be laid over any res system? While I'm sure there are similarities no matter what the underlying system is, I can't imagine that it works exactly the same way and looks exactly the same across multiple underlying res systems, but I could be wrong.
 
Barbell said:
Web check-in is not working for East metal itineraries.[/b] IT is working as quickly as possible to solve the issue..................
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How do you support this? It looks like the Chief Information Officer just does not care about the east.
 
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