Diversions

[JAFA]

Is this considered normal in your world? Do you have to reboot your work computer many times during a day because it just decides to stop doing what you need it to do to get your job done?

Why yes it is, but I use Windows. 😛

 

[phasersonstun2]

I read a lot of blah blah this and SHARES that... meanwhile our FF base in the East, which is the core of profitability for East AND West, are very aware of all our internal problems right down to the details of handling a Sabre reservation vs. the same reservation in SHARES.

Face it Tempe... you've "jumped the shark" sticking with SHARES.

 

[USstew23]

Always an excuse - and never any responsibility. Go figure!

Listen Mouth the previous poster was right!! CO is on a different more advanced version of Shares. US is on the cheaper more inferior version. Also PHX/LAS have been on Shares MUCH longer and had more training. Know what you're talking about before you start blasting people.

 

[philly rocks]

THE ODD THING ABOUT QIK/SHARE IS THAT THE MORE YOU TRY TO UNDERSTAND IT, TRY TO LEARN IT, IT JUST DOESN'T HAPPEN ! ITS IS AN ABYSS ! BRING BACK SABRE, BRING BACK SABRE!!!!!

 

[marco90821]

THE ODD THING ABOUT QIK/SHARE IS THAT THE MORE YOU TRY TO UNDERSTAND IT, TRY TO LEARN IT, IT JUST DOESN'T HAPPEN ! ITS IS AN ABYSS ! BRING BACK SABRE, BRING BACK SABRE!!!!!

That's like requesting we bring back Attache', Bring back Attache'. It was a much better inflight. Now we have this piece of crap. Albeit same publisher, but dictated by the Sandcastle.

 

[crusher]

There is little point in trying to understand a system that was barely competent for HP.Just accept that it is an inept,poorly thought out, poorly executed , garbage res system, that was picked not for it abilities but instead for it's price."They know the price of everything but the VALUE of nothing" Sabre cost money because it is the best system around, and sometimes you need to spend money to make money. Consider the fact that we made 500+ million in profit last year and the largest portion of the operation was using Sabre. And 95% of the profit came the the EAST (SABRE) side
Give us back our tools, GIVE US SABRE!!!!!!!!!!!!!!!!!!

 

[john john]

Well, I do know what I am talking about and it doesnt work for our needs as currently set up. Its too unpredictable and part of the problems many East agents have is whether its working today or not. You can do the same entry two or three times before something decides to work right. Many of the agents are starting to question themselves (when they are doing the right entry) because the system isnt reliable. Busy, busy, busy, timeout ring a bell? I'm sure its just me, but I still see that way too often and its holding up the line. Why does it work ok for one entry and then it just stops working? I started on Sat, did one customer transaction and the computer just stopped. Had to sign in to another computer and reboot the other one when things slowed down. Is this considered normal in your world? Do you have to reboot your work computer many times during a day because it just decides to stop doing what you need it to do to get your job done?

The PHX and LAS agents work it because that is what they were taught on and all they know. The US East agents were "taught" to use it in a 2 day class. Many agents used the QIK interface, but over Sabre. Sabre responses are nothing like Shares. So the 2 day class was basically to teach everything that was different between the two. Doesnt work out to spending much time on any one subject. Also many of the East agents were used to doing more than just checking in people without having to call someone (no)help desk to get things done.

Also, there are currently about 150 known and logged problems that they are currently working on. It might handle a "majority" of the customer contact issues, but try working the ticketing line one day and you'll see just how user friendly it really is when you are limited in what you can access and actually get it to work.

If all you are doing is checking in or selling a basic ticket, the QIK interface is wonderful. If you have anything more complicated than that, good luck.

Can you tell me why I couldnt get an 001 plated ticket to reissue? This should be a simple CTRL F8 entry that I can
do in about 2 minutes. It was orig set up TPA-YVR on a direct flight, now needing a reissue for a two coupon ticket. Easy right? Spent about 15 mins trying to reissue, print the ticket, etc. nothing worked, just went thru the entries and then popped up the same etkt and info as before. Finally called the (no)help desk to see what they could do for me. He was even more clueless than I was. Telling me to adjust (which you cant do with an offline plated ticket). Finally as the $1500 FC customer stood there patiently waiting and was about to miss their flight, I told the (no)help desk nevermind I'd take care of it. Pulled out a fim and went to AA to get them to print the ticket for me. Total time spent trying to take care of our FC customer about 30 mins (at the kiosk line). Great customer service again. But what do I know? I'm just a whiner dealing with "minor" issues all day long. Some people REALLY need to come out and work in the real world. If you've been fed the "everything is fine, it's just the East agents are dumb" line, someone's been pulling one on you.

And while we're at it again tonight, when are they going to get our kiosks to work right? Still cant get the large international groups to work (only about half of our afternoon PHL flights customers) and the moveup still isnt working after a month. I'll praise the system and the kiosks WHEN they work as well as we're being told they work.

This is an offer for anyone wanting to come work with me for a couple of days to see what us "whiners" are complaining about first hand. If you dont take me up on the offer, then I dont want to hear another word from anyone about us frontliners complaining. Just keep thinking happy thoughts and everything will be fine. :down:

There are people who defend SHARES who obviously do not work in it on a daily bases on the east flight network. SHARES/QIK IS ANTIQUATED. 3 computers at the ticket counter stuck in the pass port mask for at lest 20 minutes had to call the no help desk just to get out of the pass port mask. There is a way to get out but you need a special sine. Had 3 P seats unable to assign on a flight, called the no help desk, 20 minutes latter they said only native SHARES can assign the seats. The hubs are getting dump on with miss connects because SHARES allows kiosk/skycaps/agents to check-in passengers on late flights without a problem display. The problems go on and on and on and on. This is just a small portion of a day at the ATO in the east.
DEFENDERS OF SHARES COME WORK IN OUR SHOES YOU ARE CLUELESS IF YOU THINK WE ARE JUST WHINING. We just want a reservation system that works and believe us when we say we have knowledge of a reservation system that works.

Let's make something crystal clear about your comments. Round trip flight credits are NOT given out to people who complain about bad service. RTFC's are provided to those who are bumped off of flights due to oversales or weight restrictions, PERIOD. Service problems are resolved with discount coupons for use with future paid fares.

It's time to leave the erroneous perceptions to the side and understand how things really work.

DUDE you need to get out of your cubicle more

 

[CV580ETOPS]

So explain to me why they can use this system in PHX and LAS etc. without any problems - and why other airlines like CO use it and seem to not have the problems that US east has? And of everyone that says it isn't a system for an international carrier - look at CO - they have more flights out of the country than any other airline - go figure!

The problem is not so much the new computer system,as much as it is the old bitter USAir ticket agent who simply refuses to accept the fact that Sabre is, for better or worse,gone and that this is the new normal going forward.You got to let go of the old to embrace the new,whether you like the choice that was made or not.But hey,at least it gives them something new to whine about. Funny thing I notice in my travels out west on US is that the 18 year old new hire ticket agent in PHX with her GED High School Diploma does better with the new system than some "old pro" in PHL. Seems like it's more of an attitude problem with the east coast people as much as a software problem with the computers, if you ask me.

 

[Dog Wonder]

Seems like it's more of an attitude problem with the east coast people as much as a software problem with the computers, if you ask me.

That would explain the 14 pages of small print bugs, glitches, screw-ups and just plain stuff that doesn't work still to be resolved with Shares.

I think Shares has a bad attitude.

 

[BoeingBoy]

Seems like it's more of an attitude problem with the east coast people as much as a software problem with the computers, if you ask me.

yep - just disregard the 4th migration update with those 129 open items. Don't pay any attention to those 19,000+ markets that had beed added as of last week, with more being added daily. It's all just made up to placate those East people with their attitude. Nothing is wrong with QIK/Shares - it's perfect. In fact, airlines all over the world are clamoring to replace Sabre with HP's QIK/Shares. I even heard that the *A is going to dump Amadeus as their proposed standard, choosing to go with world class HP QIK/Shares instead.

Jim

 

[BuffaloJoe]

The problem is not so much the new computer system,as much as it is the old bitter USAir ticket agent who simply refuses to accept the fact that Sabre is, for better or worse,gone and that this is the new normal going forward.You got to let go of the old to embrace the new,whether you like the choice that was made or not.But hey,at least it gives them something new to whine about. Funny thing I notice in my travels out west on US is that the 18 year old new hire ticket agent in PHX with her GED High School Diploma does better with the new system than some "old pro" in PHL. Seems like it's more of an attitude problem with the east coast people as much as a software problem with the computers, if you ask me.

OK, PHX does not have the amount of traffic as PHL, nor the delays, nor the International flights. If you page threw some old threads there are West agents that say there is problems with International bookings. Prior to January, where did West go that you didn't need a passport? No where. But these decisions were made long before January. Why did Las Vegas go down on conversion day? You may be right about it being better and you may be wrong. It could be inadequate training. Who's fault is that? Tempe. When you are put in a class for an hour on something that is totally different, how is one expexted to learn? Why isn't Tempe have help on-site back East? They do not want to pay the personel to do that. Plus West operates with 2 GA's per gate where as East is lucky to have 1. The East people been through alot, and you are doing what management in Tempe does, blame the worker. Tempe has to step up and admit that they are at fault. They are too arrogant to do that. They are sending 30 Temps to Charlotte, its a start, but it's not even a drop in the bucket. There are other cities that are having problems, LGA, PHL, BOS, DCA. Its time for Tempe to step up and do stuff correctly. Look at their track-record. Website, Frequent Flyers, Reconfigs, OLCI. Sandcastle is THE REASON, Plain and Simple!

 

[john john]

USAir ticket agent who simply refuses to accept the fact that Sabre is, for better or worse,gone and that this is the new normal going forward.

Well the word is saber is coming back first at PHL international

 

[crusher]

We can only hope and pray that the Sandcastle will awake from its stupor and get Sabre back before the summer . The european cities are already in meltdown . Shares has left them totally handcuffed. They might as well work a flight with a quija board.Shares can do nothing for international flights.

 

[philly rocks]

sabre, sabre, sabre, sabre, sabre,
bring back sabre, sabre, sabre,sabre.

 

[tadjr]

The problem is not so much the new computer system,as much as it is the old bitter USAir ticket agent... Seems like it's more of an attitude problem with the east coast people as much as a software problem with the computers, if you ask me.

And your first hand knowledge of this comes from ????
Working on this pos wonderful system 8 hours a day 5 days a week? Full working knowledge of Sabre vs QIK/Shares capabilities? Or your personal dislike for US East agents?
Now you also have your personal invitation to come work with me for a week. Lets see if you take me up on the offer, or just offer your "official knowledge" solutions as to what is wrong. Seems like all the other posters this offer has been extended to have suddenly quit posting on threads regarding QIK/Shares. Wonder why that is?