Interesting discussion of Flyertalk re JFK ground operations
http://www.flyertalk.com/forum/showthread.php?t=391080
http://www.flyertalk.com/forum/showthread.php?t=391080
Ff's View Of Aa's Jfk Groundstaff
- Thread starter mrman
- Start date
AA issued furlough notices to ramp workers 3 weeks befor Xmas. Then they issued another notice saying they needed them to work O/T until their furlough. They all had sick time in their banks, what would you do?Where would your loyalties lie?: I don't like it but I can't say I would of behaved differently, a nice Christmas present, right?I waited 2 hours on the airplane the other night, totally ruined my commute home, but again can you blame them?
LGA Fleet Service
Veteran
In managements never ending crusade to reduce headcount they have broken quite a few F/T clerks to P/T at all three area airports.Instead of waiting for the current bid to end on Friday the 21st, they implemented the downgrades effective 08 Jan.
As a result, you are operating with large gaps in the manning on afternoons.If you plan an operation with that requires 75 F/T heads to work, what do you think is going to happen when you try to run that same operation with 55 F/T heads?
Planes are going to wait to be parked, wait to be pushed and unfortunately the passengers are going to wait for their bags.The people that weren't downgraded are getting hammered and certainly arent going to run themselves into the ground, and the newly made part timers have zero interest in getting extended to "Pull together" in order to get management out of the mess they created.
60% of the pm gates here at LGA are down two men and in some cases the entire crew after 20:45.Why? The crews got downgraded to P/T and management couldnt let the status quo remain in place until the start of the new bid.So gates that were manned for 8 hours are now manned for 5 1/2 hours and there arent enough P/T'ers on the 2100-0100 shift to begin with, much less cover the gaps all these downgrades and displacements have created.
Remember that when you are sitting waiting to be pushed/parked or waiting for your bags.It isnt a "labor action", there simply isnt enough labor to get the job done in a timely manner.
As a result, you are operating with large gaps in the manning on afternoons.If you plan an operation with that requires 75 F/T heads to work, what do you think is going to happen when you try to run that same operation with 55 F/T heads?
Planes are going to wait to be parked, wait to be pushed and unfortunately the passengers are going to wait for their bags.The people that weren't downgraded are getting hammered and certainly arent going to run themselves into the ground, and the newly made part timers have zero interest in getting extended to "Pull together" in order to get management out of the mess they created.
60% of the pm gates here at LGA are down two men and in some cases the entire crew after 20:45.Why? The crews got downgraded to P/T and management couldnt let the status quo remain in place until the start of the new bid.So gates that were manned for 8 hours are now manned for 5 1/2 hours and there arent enough P/T'ers on the 2100-0100 shift to begin with, much less cover the gaps all these downgrades and displacements have created.
Remember that when you are sitting waiting to be pushed/parked or waiting for your bags.It isnt a "labor action", there simply isnt enough labor to get the job done in a timely manner.
So basically y'all are saying AA is giving up on the JFK market to Jet Blue. One would think that AA is trying to promote service as a market differenciator, yet ironically JB is proving the said service at a reduced cost to the customer by having ground crews waiting for the plane.
Look I am AA EXP, an outstaning AA flight is ruined waiting for a gate (note this is a big issue at DFW as well as you "never arrive early" as you wait. for a gate)
This is AA's last touchpoint with the customer and this is all they will remember from an otherwise outstanding flight.
Look I am AA EXP, an outstaning AA flight is ruined waiting for a gate (note this is a big issue at DFW as well as you "never arrive early" as you wait. for a gate)
This is AA's last touchpoint with the customer and this is all they will remember from an otherwise outstanding flight.
Hmmm, wonder whether this is what happened in ORD on Sunday to my daughter. She waited so long to get her bags so she could clear customs coming back from LHR she missed her connection (2 hours after landing) and had to take a later flight. A fairly frequent traveler, she said she had never waited so long in her life for bags.
mrman said:
Waiting for a gate is a minor customer service problem compared to all the cabin write ups that are not being fixed. Examples, 2 or more lavatories in-op, video systems in-op, 777 first class seats usable but do not lay flat, no running water on airplanes (pax expected to use wet-naps in lavatories) Seems as though cabin items are not being fixed. Starting to look like the later days of Eastern Airlines.
