follow delta's lead
- Thread starter dash8roa
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Delta had a 24 month inactivity clause. They have eliminated the inactivity clause so your miles never expire like the good old days. Time for US to make a similar move. STAT!
My guess is DL looked at how many people were actually letting their miles expire and determined it was so few that it wasn't worth it to keep this policy. Plus, they and the other carriers already got the benefit out of this policy: I'm guessing millions of unused miles were taken off the books in long dormant accounts, and this removed liability $s from the balance sheet.
SparrowHawk
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What an idiotic thing to say. If for whatever reason I have no activity on US and 18 months and one day later I decide to use MY MILES, what exactly happened to them?
I think one of the reasons I still use US is that it is always remarkable how Liars, Cheats & Thieves led by a drunk conduct business. It's an ongoing case study in how NOT to treat customers. Stay Tuned
ChrisUS
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Don't sugar coat it, tell us how you REALLY feel.
redheadtempe33
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Nothing like name-calling to provide a reasoned, articulate arguement or case.
I would suggest you head over to Airliners.net and read the discussion. This is good for the 1-2 a year traverlers but it is actually bad for FF's.
SparrowHawk
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BTW, Just for the record the "Name Calling" that I posted was something I overheard being said from one F/A to another. I've heard variations of it on several flights, particularly the phrase "What can you expect when we're led by a drunk".
Expiration of miles, Slippery "rules/policies", out right lies to customers is business as usual at US Airways. Spirit, who gives their customer NOTHING without a fee of some sort is often viewed by many as customer unfriendly. I'd argue that aggressively. If you visit their web site EVERYTHING is clearly spelled out in plain English, no confusion, no obfuscation and no BS. Go to their FF Program page and you'll see that miles expire relatively quickly. However like everything Spirit does their is a way out for the customer. All they have to do is something that generates revenue for Spirit. In this case it's use their Free Spirit Mastercard when you buy tickets and the miles are good forever! The website even goes so far as to provide several examples of how a customer can keep their miles from expiring.
I've heard the debate on expiration of miles actually being good for Frequent Flyers and it's an interesting point. However my point is and remains that having a expiration date on something that was essentially earned is unfair and deceptive. Expiration of miles is one criteria that is or should be used in deciding ones carrier of choice.
Someday (in my fantasy world) US will put the employee first, customer second and shareholder third and become a financially sound, profitable airline. I'd love to find a way to calculate just how much US would add to their bottom line if the employees were as energized, motivated, engaged and mostly happy like WN. Policies designed to confuse and obfuscate only add credibility to the notion that US operates with a failed business model propped up by fees. Successful now? YES. Long Term? We shall see.
Took a US flight a few months back and the f/a was on the p/a hawking the US credit card to earn a free trip,she said this several times.I reminded her that the award tickets are not free.I don't think she knew there was a so called processing fee and kept telling me the ticket was free.Clearly false advertising. <_<
Half of the FA's don't even know squat about the Credit cards. They just read it and hope you take it so they can get the incentive when you sign up.
Expiration of miles- a couple of thoughts here. In the past with paper statements being sent out each month, I'm sure there was a cost for keeping these accounts active in the system that didnt produce the income to justify the expense. Now since paper statements are a thing of the past, what exactly is the expense to the airline for keeping these accounts active other than liability on the books? And to that end, if someone has 1 roundtrip in their account at say 1800 or 2000 miles (not enough for a ticket) is that really a liability other than on paper when totaled with all the other miles out there? I would like to know what the perceived downside is to the airline for keeping these accounts active vs just letting them be and being more "customer friendly" with unexpired miles. Maybe come up with a system to keep accounts active if you accept emails from the company for promos? This way the customer would get to keep their miles and accounts active and the company would get advertisement for free.
I have also been on the other end of this. I had a hotel card that I used quite frequently. I had a period of time that I didnt stay at their properties because they had no locations where I happened to be staying and I wasnt traveling as much as I used to. Needless to say, I am no longer showing as a Frequent Stayer and my account has been closed. I now have absolutely 0 reason for searching for and staying at one of their properties IF they even happen to have one where I am staying. If they had kept my account open and there were options including them, I would have considered staying at one of their properties again. (Not that I wouldnt now if it were the best deal), but I have no reason to search them out if something else happens to show up including the hotel card I do still have that I use more often.
I realize they call it "frequent" card for a reason. I wasnt a "frequent" at the time, but that doesnt mean I wouldnt have been a "frequent" again if the opportunity arose. By taking miles/accounts away we could be losing out on people in the same situation.
Fee for frequent flyer tickets- If they book it online and dont speak to a human, there shouldnt be a charge for it period. If they book via rez I dont have an issue with some type of ticketing fee. After all they are using company property (agent) to book and should pay for their time IF there were a FREE option booking online they didnt use. While I agree with the a-la-carte pricing and fee structure in general, there are just some types of fees that I dont think should even be considered, the FF ticketing fee being one of them. I know this is gonna cut down on my profit sharing check, but I still have some integrity and ethics that wins out over get every penny you can sometimes.
I have also been on the other end of this. I had a hotel card that I used quite frequently. I had a period of time that I didnt stay at their properties because they had no locations where I happened to be staying and I wasnt traveling as much as I used to. Needless to say, I am no longer showing as a Frequent Stayer and my account has been closed. I now have absolutely 0 reason for searching for and staying at one of their properties IF they even happen to have one where I am staying. If they had kept my account open and there were options including them, I would have considered staying at one of their properties again. (Not that I wouldnt now if it were the best deal), but I have no reason to search them out if something else happens to show up including the hotel card I do still have that I use more often.
I realize they call it "frequent" card for a reason. I wasnt a "frequent" at the time, but that doesnt mean I wouldnt have been a "frequent" again if the opportunity arose. By taking miles/accounts away we could be losing out on people in the same situation.
Fee for frequent flyer tickets- If they book it online and dont speak to a human, there shouldnt be a charge for it period. If they book via rez I dont have an issue with some type of ticketing fee. After all they are using company property (agent) to book and should pay for their time IF there were a FREE option booking online they didnt use. While I agree with the a-la-carte pricing and fee structure in general, there are just some types of fees that I dont think should even be considered, the FF ticketing fee being one of them. I know this is gonna cut down on my profit sharing check, but I still have some integrity and ethics that wins out over get every penny you can sometimes.
freedom
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DUI's are nothing to be ashmed of in a state that jails you for a 0.8 blood alcohol level ...
HPearlyretiree
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SparrowHawk
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Don't bother focusing on the issue. Instead attack the person. Must be a Democrat!
I leave for a business trip and it was a last minute thing. A $1,387.00 ticket, great revenue for any airline since the largest plane is a CRJ-900. So given my so called obsession and a $72.00 price advantage I booked US right? WRONG! it seemed Delta was ready when I was and they got the premium priced ticket. I don't live near the fortress hub of PHL any longer so I connect pretty much wherever I go so now have option including WN if need be. Now US doesn't get the business automatically.
This year is a year I'm foregoing status as I'm in the process of evaluating vendors and when one begins to compare, US falls short when compared to WN, UA/CO. DL & F9. Right now if I had to pick today on my key criteria that includes Star Alliance UA wins hands down. If I'm willing to give up Star benefits then F9 wins by a landslide.
See even though we live in the Democratic Peoples Republic of Barrackistan, I can still pick my carrier, just as DP can choose to run his company & personal life as he sees fit, I just refuse to blindly fund his conduct any longer. I'm also free to comment as I see fit in a forum of my choosing.
Don't like it?? Don't read it!
