HHD and adding LODO--Flight Attendant Work Issues Discussion--

[flightattend21]

I have been informed that Mr Andrew Perkins spoke to pursers and he has decided that LODO's will be responsible for swiping it. Union was not aware of this change nor was Mark Seltzer. Don't you just love the way these people make changes in policy without any notice to union or Mark Selter who is in charge of the LODO program. So Im supposed to board then count my duty free then count my wine then count the money to make sure it matches. So the B and the C are doing what? oh yeah guess what there will accountability and there will be a full service and if they want to go more than 5 aisle ahead while im serving drinks we will see how much longer it takes with my new responsibility. By the way anthing that has my name on it I take seriously so this is not spite, but that would be the only way my id and signature is going on anything.

 

[AlleghenyVista]

I have been informed that Mr Andrew Perkins spoke to pursers and he has decided that LODO's will be responsible for swiping it. Union was not aware of this change nor was Mark Seltzer. Don't you just love the way these people make changes in policy without any notice to union or Mark Selter who is in charge of the LODO program. So Im supposed to board then count my duty free then count my wine then count the money to make sure it matches. So the B and the C are doing what? oh yeah guess what there will accountability and there will be a full service and if they want to go more than 5 aisle ahead while im serving drinks we will see how much longer it takes with my new responsibility. By the way anthing that has my name on it I take seriously so this is not spite, but that would be the only way my id and signature is going on anything.

Uh, you wont be responsible for the inventory at all. The B will still do the inventory on the Primary HHD. The other two HHDs will be passed to the E/F FAs on the 767/757 or the G/I FAs on the A330. They will swipe there own IDs and are responsible for all sales. They will hand all moneies and reciepts at the end to the B who will balance out the flight and make a deposit in the Brinks Safe.
Its about time. It will force lazy FAs to finally use the HHD in the aisle!

 

[Whatnow?]

I have been informed that Mr Andrew Perkins spoke to pursers and he has decided that LODO's will be responsible for swiping it. Union was not aware of this change nor was Mark Seltzer. Don't you just love the way these people make changes in policy without any notice to union or Mark Selter who is in charge of the LODO program. So Im supposed to board then count my duty free then count my wine then count the money to make sure it matches.

🙄 OMG....soo many responsibilities!!

 

[flightattend21]

🙄 OMG....soo many responsibilities!!

OK understand that I personally do not mind unsing it. I would like to be notified when there are changes to any policy but hey some people just go with the flow and let people just do what ever then when it effects them then they start hollering.

I will do my job full service, HHD so dont go 15 rows ahead of me and all the customers are waiting on their drinks. and if I am responsible to then I should inventory the procuts as well. If you personally don't mind having changes which the union nor policy and procedure was not aware of MORE POWER TO YOU.
Let me roll my eyes now dont ever complain when changes happen

 

[FlightChic]

If I were the purser I would be opposed because if all of that is under my number I wouldn't want another flight attendant in charge of the HHD even if it is only for aisle sales. It is a real PITA when other flight attendants can't remember what they sold and then you have a pile of money and a ton of ending inventory to figure out.

 

[flightattend21]

If I were the purser I would be opposed because if all of that is under my number I wouldn't want another flight attendant in charge of the HHD even if it is only for aisle sales. It is a real PITA when other flight attendants can't remember what they sold and then you have a pile of money and a ton of ending inventory to figure out.

You know I don't mind doing my job but I have issues with policy, and it not being clear. evidently some people feel there should more responsibility without any accountability

 

[Whatnow?]

If I were the purser I would be opposed because if all of that is under my number I wouldn't want another flight attendant in charge of the HHD even if it is only for aisle sales. It is a real PITA when other flight attendants can't remember what they sold and then you have a pile of money and a ton of ending inventory to figure out.

Actually it is my understanding that is why this new procedure is changing.....so the "purser" is not going to be held responsible for logging into all of the HHD's including the one's that they are not using out in the aisles. Why should the "pursers" info be logged into a HHD that another F/A is or is not using and also using incorrectly.....with that said what I'm also getting out of this is that the "purser" is STILL responsible for opening an HHD and designating that one as a primary device.


f/a 21......all you will have to do as a LODO is turn it on, swipe your ID, enter the flight info and it's ready for sales....at the end of the service...you just give your HHD to the "B" or purser with your monies....that's the only difference...the "B" will still do their own Primary HHD.

 

[flightattend21]

Actually it is my understanding that is why this new procedure is changing.....so the "purser" is not going to be held responsible for logging into all of the HHD's including the one's that they are not using out in the aisles. Why should the "pursers" info be logged into a HHD that another F/A is or is not using and also using incorrectly.....with that said what I'm also getting out of this is that the "purser" is STILL responsible for opening an HHD and designating that one as a primary device.


f/a 21......all you will have to do as a LODO is turn it on, swipe your ID, enter the flight info and it's ready for sales....at the end of the service...you just give your HHD to the "B" or purser with your monies....that's the only difference...the "B" will still do their own Primary HHD.

really that is all I have to why thank you Im so glad you understand my plight. Since you dont seem to understand that any policy change needs to go through the union. Also an employee should be kept informed. NOthing in my crew mail. This "little thing" may seem insignificant to you - but let's say it had to do with changing your seniority - but the company did not let you in on it....you would be ok with that?
by the way I know how to use the HHD - I had to show so many f/a on how to "swipe it" how to do a refund how to close it...One of my trips I was the B and no one want to use it so from now on regardless I will print this out and tell everyone IT must be used by "swiping your ID"

 

[FlightChic]

really that is all I have to why thank you Im so glad you understand my plight. Since you dont seem to understand that any policy change needs to go through the union. Also an employee should be kept informed. NOthing in my crew mail. This "little thing" may seem insignificant to you - but let's say it had to do with changing your seniority - but the company did not let you in on it....you would be ok with that?
by the way I know how to use the HHD - I had to show so many f/a on how to "swipe it" how to do a refund how to close it...One of my trips I was the B and no one want to use it so from now on regardless I will print this out and tell everyone IT must be used by "swiping your ID"

Whatnow? makes it sound oh so easy. Not so in real life. I agree with flightattend21. The company cannot just change a policy without going through the union. Can you imagine...oh no my position doesn't use the HHD meanwhile our LODOs have to board, do the service with the HHD (I'm sorry ma'am I can't help you I must operate this HHD while the flight attendants are yelling at you to hurry up and the cart in the other aisle is almost to the end and you aren't even half way through...), then duty free, snack sales, forms, another service...it goes on and on...this is a bad move!

 

[Furloughd4now]

I have been informed that Mr Andrew Perkins spoke to pursers and he has decided that LODO's will be responsible for swiping it. Union was not aware of this change nor was Mark Seltzer. Don't you just love the way these people make changes in policy without any notice to union or Mark Selter who is in charge of the LODO program. So Im supposed to board then count my duty free then count my wine then count the money to make sure it matches. So the B and the C are doing what? oh yeah guess what there will accountability and there will be a full service and if they want to go more than 5 aisle ahead while im serving drinks we will see how much longer it takes with my new responsibility. By the way anthing that has my name on it I take seriously so this is not spite, but that would be the only way my id and signature is going on anything.

Who prey tell, is Andrew Perkins???? And I agree where's the memo from the Union, or Management about the change in procedure?? :down:

 

[Whatnow?]

Whatnow? makes it sound oh so easy. Not so in real life. I agree with flightattend21. The company cannot just change a policy without going through the union. Can you imagine...oh no my position doesn't use the HHD meanwhile our LODOs have to board, do the service with the HHD (I'm sorry ma'am I can't help you I must operate this HHD while the flight attendants are yelling at you to hurry up and the cart in the other aisle is almost to the end and you aren't even half way through...), then duty free, snack sales, forms, another service...it goes on and on...this is a bad move!

The LODO's are supposed to be using an HHD right now if they are indeed working the beverage carts like the rest of us do....nothing new here! Not to diminish the duties of a LODO, but I have never seen them more busy than the rest of the F/A's....other than boarding and reading announcements from a book and occassionally interacting with a non english speaking passenger....besides don't they get paid a premium above the rest of the F/A's?? The LODO's are not the only F/A's passing out forms, not the only F/A doing Duty Free, and if you would have listen to them explain the "new" snack sales on T/A....it is not an actual service....you are just making an announcement to let the passengers know they are available for purchase and the passenger will come back to the galley and purchase them....really where is the added work here if we are not on break and are in the aft galley? :huh:

 

[HottootrotNyc]

The HHD you all have is the sameone we have at Continental. If someone can't figure out how to use it, PLEASE call it quits! If you can't take the 6 seconds it takes to input the information or write it down on a napkin and input it afterwards, PLEASE call it quits!

Why would your company just change the policy and not ask the Purser's on how they feel it should be done. They are the people paid extra to run the ship. Does US Airways allow just anyone to be a Purser, or do you need to go through special training like our International Service Managers?

What is the point of having a Purser if they are being paid extra, but not taking control and being "Responsible" for the onboard revenue? Our ISM's are responsible for all onboard revenue, if you don't like the responsibility, why do the position?

As for policy changes in general at any airline, 21 is right! F/A's must be notified first or better yet asked for a solution to the problem. I bet they didn't hink of that one, huh? 😉

 

[beachboy]

Hottotro-

With all due respect please go play on the CO board and watch the tumbleweed blow around if your going to post the above. You have no idea what your talking about. These HHD's are a disaster because they don't transmit, LCC got the cheapest software for them and yes some of our flight attendant just flat out refuse to use them. The screens are so complicated it's beyond a mess.
It's not practical on an International flight while serving meals and drinks to do this HHD out in the isle. Every other row wants wine or beer or a cocktail. You have to stop wait for them to dig out $$$ or a card, input what they purchased on the screen do a currency conversion if its Euro or whatever. Meanwhile the meal cart is chucking along. The other side of the isle didn't sell as much as you and they are almost done. I have tried it and it's a zoo. You go to a restaurant and your meal arrives with your drink period.
Fine on domestic flight but on international forget it. And since you think you know all about us do you understand we have 1 (ONE) LODO on an A330 with 270+ people? The LODO has to board, inventory duty free, translate the forms, yell across the isle because they are stuck on a/c L and earns every penny they make on those flights. There should be 2 and even Alder said that but we are still stuck one. If you are going to heap more responsibility on the LODO move that position to meals and let someone else simply SWIPE the ID on the HHD. Really everyone should have their own wine, beer and liq to count. Better yet screw the entire system and do it right. GO CASHLESS! Buy coupons on the kiosks or use your cards.
My parting gift to you would be come here and work 3 months. I dare say you would keep your Gladis Cravits comments to yourself.

 

[US1YFARE]

The HHD you all have is the sameone we have at Continental.

sort of like US's SHARES is the same as CO? 🙄

Are you one of those eager beaver F/A's at CO who can't wait to collect drink cups from FC passengers before takeoff?

 

[flightattend21]

First let me answer the question about the customer and the equation
WHAT??????????????
who said anything about the customer or not handling a customer etc
Second
Can you nay nay-sayers understand what I am asking?? if there is to be change in policy it needs to go through the proper channel.
If it is my job to do it I personally will do it and with a smile. My issue is not having been notified, and when you let the company do that - it's a matter of time where they will do that to all changes. Is that what you want? the company wants to change your pay, seniority with no procedure and you will be ok with it BECAUSE you have already accepted other changes without informing the union and it's employees.
Third if you think all LODO's do is just make a few announcement start a new thread and study a language, get qualified and then as stated DO NOTHING BUT MAKE ANNOUNCEMENTS AND SWIPE YOUR ID