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[SparrowHawk]

Now you have done it. You are going to stir up the brainwashed union people and they are going to rant how great unions are and then out of the other side of their mouth how bad their union is.

I know!! That was my intent because a union is only as good as its weakest member. It's time to take ownership of the union and make the leadership respond to their will. Same message as the Tea party movement

And I said what a passenger thinks about an internal union/company matter, doesnt count, now does it?

It matters if the customer thinks "I don't need this BS when I check in, I'm flying a different airline

 

[700UW]

And thats your choice, I dont see the CSA interfering with your company and telling you how to do your job.

Last time I checked your not Al Hemenway nor the head of the CWA.

 

[SparrowHawk]

And thats your choice, I dont see the CSA interfering with your company and telling you how to do your job.

Last time I checked your not Al Hemenway nor the head of the CWA.

Last time I checked I was more improtant than either! I'm a customer one of the people who actually make Al's job and Mr Cohen's @ CWA job possible. This whole thing reminds of a vert off color joke.

Little Billy is watching the contractors build a house at his mothers instruction as he was under foot and being a pest. Hours later Little Billy comes home and the conversation goes like this:

Mom: Well Billy did you learn anything?
Billy: Yes Mommy I learned how to hange a door
Mom: Really? how do you hang a door?
Billy well Mom you take a #$%^ hair off here and a #$%^ hair and you slam that *&^%sucker shut!
Mom Go to your room and wait for your father, I never heard such kanguage!

Sobbing Billy goes to his room and waits. Soon Dad shows up and the following takes place:

Dad: Mom tell me you were watching the contractors next door and said some bad things
Billy: All I told was how to hang a door
Dad: (puzzled) Well Billy how do you hange a door>
Billy: Tells his Dad the above.
Dad: My God your Mom was right now bring me a switch!
Billy; Get your own flipping switch!! That's an electricians job!

I think there is a lesson in this for any Labor organization. If Labor relaxed work rules you'd have higher paying jobs for those remaining. This is one of the reasons WN is able to pay higher hourly wages and continues to grow.

 

[700UW]

Like I said, both sides have signed the CBA, it doesnt matter what you think about it, its a legal and binding contract under federal law and both sides must adhere to it.

What you think, right, wrong or indifferent doesnt matter, you are not US labor relations, or a union rep, your a passenger, what gives you the right to think you know it all and you dont respect the worker nor the company.

They dont tell you how to to do your job, you buy a ticket to get from Point A to Point B, doesnt give you the right to interfer in a company/union internal matter.

Which you are not an expert at, now are you?

Stick to the issue, Mommy, Daddy and Bill have no bearing on this issue, stick to the topic at hand.

 

[ebwgs]

Last time I checked I was more improtant than either! I'm a customer one of the people who actually make Al's job and Mr Cohen's @ CWA job possible. This whole thing reminds of a vert off color joke.

Little Billy is watching the contractors build a house at his mothers instruction as he was under foot and being a pest. Hours later Little Billy comes home and the conversation goes like this:

Mom: Well Billy did you learn anything?
Billy: Yes Mommy I learned how to hange a door
Mom: Really? how do you hang a door?
Billy well Mom you take a #$%^ hair off here and a #$%^ hair and you slam that *&^%sucker shut!
Mom Go to your room and wait for your father, I never heard such kanguage!

Sobbing Billy goes to his room and waits. Soon Dad shows up and the following takes place:

Dad: Mom tell me you were watching the contractors next door and said some bad things
Billy: All I told was how to hang a door
Dad: (puzzled) Well Billy how do you hange a door>
Billy: Tells his Dad the above.
Dad: My God your Mom was right now bring me a switch!
Billy; Get your own flipping switch!! That's an electricians job!

I think there is a lesson in this for any Labor organization. If Labor relaxed work rules you'd have higher paying jobs for those remaining. This is one of the reasons WN is able to pay higher hourly wages and continues to grow.

Mom, Billy, Daddy...Oh Good Lord!

 

[SparrowHawk]

CBA = Complete Bullshite Agreement
IAM = Ignorant Arrogant Morons
CWA = Cohen Wants it All
IBT = International Brotherhood of Thugs
USAPA = Universally Silly Arrogant Pilots at Airways
AOL= Army of Lunatics

Gee, aren't accronyms fun? See here how the real world works. Customer or Employees FIRST! NOT shareholders. Truth is if you take care of the first two groups the last group will likely never have anything to complain about.

Ergo, any activity that negatively impacts the first two groups impacts the third group negatively. Contracts that create conflict for conflicts sake are not beneficial to any group. Restrictive work rules lead to outsourcing and off shoring. They lower profits and employee moral which in turns effect the customer negatively. Look back at some of the big airline failures. I'm thinking Eastern and Braniff 1 here. Both had good to great route structures yet both went under. WHY? Failure to address the festering Labor issues in an effective way.

Profit is the hijh octane that fuels job growth & shareholder ROI. Profit derives from CUSTOMERS buying tickets. So this means that if you want high wages, good benefits along with outstanding profit sharing it requires Labor & Management to think out of the box and come up with creative solutions to complex business problems

 

[BoeingBoy]

SparrowHawk is correct in theory - serving the customer should be the name of the game. However, there are some companies (who shall remain nameless) that will use any reason to reduce employee head count. That means that employees have to choose between customer service no matter who provides it and keeping their or a coworker's job. That choice shouldn't have to be made but some companies leave no third option.

Jim

 

[SparrowHawk]

SparrowHawk is correct in theory - serving the customer should be the name of the game. However, there are some companies (who shall remain nameless) that will use any reason to reduce employee head count. That means that employees have to choose between customer service no matter who provides it and keeping their or a coworker's job. That choice shouldn't have to be made but some companies refuse to look for the third option.

Jim

I totally agree with Jim only I would chose to add the words in bold as I'm oft reminded of one of your sayings that "If you're a hammer everything looks like a nail" If employees are viewed as a liability on the balance sheet instead of an asset to be developed then you have two decidedly different views on Labor Relations. Which model do you think WN uses? Which airline has had better profit performance over time?

Your Honor the Prosecution rests at this time.

 

[700UW]

And WN has the highest percentage of unionized workers and they are the highest paid in the industry.

 

[SparrowHawk]

And WN has the highest percentage of unionized workers and they are the highest paid in the industry.

Here is a quote from Mr Herb Kelleher, founder of Southwest. His philosophy is instilled in EVERY employee, obviously some more than others but it exists none the less.

"You put your employees first. If you truly treat your employees with respect, they will treat your customers well, your customers will come back, and that’s what makes your shareholders happy. So there is no constituency at war with any other constituency. Ultimately, it’s shareholder value that you’re producing"

I often ask myself, given the Monkey See, Monkey Do nature of the airline industry why other airlines haven't tried to copy this approach. Sadly I think people like DP realize that afte 60 plus years of adversarial Labor Relations that to attempt a change of this magnitude would likely take a generation to accomplish.

So on it goes. Company despises employees & customers equally. This causes a percentage of the affected workers to respond with little or no pride in their work, Some engage in seeking ways to "Screw" the company deliberately completely forgetting the customer and focusing inward on themselves and performing at a bare minimum level. Has anyone ever pondered what the CASM would be at US if the workforce was peoperly motivated in a positive workplace? No wage increase just a can do attitude towards Customers and the company?

But Doug Parker and Scott Kirby are no different than those they purport to lead. They take the path of least resistance, the easy way out. What incentive is there to lead the company through a culture change when the bonus money is out there to reward mediocrity instead of excellence. In fact they are no different than the IAM, CWA, AFA member they hold in open contempt for not putting forth their best effort. US is going to turn a profit this year and do you think they care if their bonus is derived not from being the best with happy customers and employees but from the never ending quest to be "Good Enough"

 

[wench1]

Lately my station has become a very toxic place to work~


Not with pax, internal affairs~

Barking orders, growling and nit picking. I avoid at all costs being there..
When I can swap it off I do so.Mentally improved--

everyone is overworked, understaffed...was never like this..this bad..

TOXIC.

 

[john john]

effect the customer negatively.

Your rant and rage helps support union’s muscle in labor dispute. It’s at the core of the message. Partners and a cause very similar and the results
Cockroach=Cockroach

 

[Harry Callahan]

Lately my station has become a very toxic place to work~


Not with pax, internal affairs~

Barking orders, growling and nit picking. I avoid at all costs being there..
When I can swap it off I do so.Mentally improved--

everyone is overworked, understaffed...was never like this..this bad..

TOXIC.

This is exactly what is going on In Charlotte. When we think it can't get any worse it does & they DO NOT care about us.

 

[wench1]

File a grievance for a hostile work place.

 

[Dog Wonder]

These are customer service professionals?