lost voucher

[legacy-to-LCC]

i have a pal who volunteered on an overbooked flight over the summer; he received a free rt voucher (or some comparable compensation). well, said pal's girlfriend mistook the voucher for a used ticket and 86ed it.
what, if anything, can be done to recover the free ticket? is the information stored electronically somewhere?
any guidance on how to procede with this dilemma would be much appreciated!!

 

[YVINTERN]

i have a pal who volunteered on an overbooked flight over the summer; he received a free rt voucher (or some comparable compensation). well, said pal's girlfriend mistook the voucher for a used ticket and 86ed it.
what, if anything, can be done to recover the free ticket? is the information stored electronically somewhere?
any guidance on how to procede with this dilemma would be much appreciated!!

Hopefully some of the senior reservationists agents here could answer better but if your friend still has the ticket number for the bump, I'm sure they could pull it up at one of the beancounting departments.

 

[bootRiggle]

Hopefully some of the senior reservationists agents here could answer better but if your friend still has the ticket number for the bump, I'm sure they could pull it up at one of the beancounting departments.

PER USAIRWAYS TERMS AND CONDITIONS FOR TRANSPORTATION VOUCHERS

17.Voucher is not replaceable if lost, stolen, or destroyed and is void if sold or bartered.

 

[YVINTERN]

PER USAIRWAYS TERMS AND CONDITIONS FOR TRANSPORTATION VOUCHERS

17.Voucher is not replaceable if lost, stolen, or destroyed and is void if sold or bartered.

O U C H E R O O S
THEN

 

[tadjr]

Depends on if it was an "Evoucher" or paper voucher. The "evoucher" will have the printed terms and conditions on it along with a place for a pin number, but the actual voucher is electronic and stored in the computer. You do need the record locator for the voucher though to make a reservation. I would contact Tempe (Customer Relations) and let them know the flight they volunteered on and tell them he can not find the paperwork for the voucher. They will be able to check old records to see if it was a paper or evoucher. Even though the company says lost vouchers are lost, I have seen a couple letters authorizing use of a lost voucher (they make a new evoucher rez for you), but its not normal policy. If it was an evoucher they ought to be able to get the record locator for it from the old record they volunteered on.

 

[PhxMama]

This is one of those times when I think the customer needs to be responsible for their actions. If you lose the voucher I think thats it.. done. It will teach you a lesson(could be you might NOT take a bump!) but when my kids lose something its SOL, sorry, if its important you'll keep track of it. When you lose cash dollars do you expect the gov to replace themt? NO. Exceptions are made but if they dont make the exception customers get mad, I don't even advise asking. Mama

 

[legacy-to-LCC]

This is one of those times when I think the customer needs to be responsible for their actions. If you lose the voucher I think thats it.. done. It will teach you a lesson(could be you might NOT take a bump!) but when my kids lose something its SOL, sorry, if its important you'll keep track of it. When you lose cash dollars do you expect the gov to replace themt? NO. Exceptions are made but if they dont make the exception customers get mad, I don't even advise asking. Mama

how compassionate, phxmama. 🙄

for those of you who offered substantive feedback, many thanks!

 

[US1YFARE]

This is one of those times when I think the customer needs to be responsible for their actions. If you lose the voucher I think thats it.. done. It will teach you a lesson(could be you might NOT take a bump!) but when my kids lose something its SOL, sorry, if its important you'll keep track of it. When you lose cash dollars do you expect the gov to replace themt? NO. Exceptions are made but if they dont make the exception customers get mad, I don't even advise asking. Mama

🙄 I guess that is why so many companies have electronically tracked vouchers, gift certificates, etc. in the even that it is lost or stolen. That'll teach an idiot customer to lose something. It's called customer service. Such a typical response from someone on the West side. Wonder if Mama would feel the same way if she lost her paycheck. Oh, I won't bother asking because I was dumb enough to lose it. Please. That logic is insane.

 

[USCREW]

It is not a problem getting a refund or reissue. Contact sharon.roberson@usairways.com (Pass Bureau Manager).

Sharon Roberson
Manager Pass Bureau
US Airways
Phone 480.693.8719/Fax 480.693.8850/Co-Mail CH-PSB

ps: Don't bother calling--no one ever picks up, but Sharon is pretty good at answering emails.

Crew

 

[PhxMama]

🙄 I guess that is why so many companies have electronically tracked vouchers, gift certificates, etc. in the even that it is lost or stolen. That'll teach an idiot customer to lose something. It's called customer service. Such a typical response from someone on the West side. Wonder if Mama would feel the same way if she lost her paycheck. Oh, I won't bother asking because I was dumb enough to lose it. Please. That logic is insane.

I wouldnt lose my paycheck, I would have it direct deposited(sp). So no, Im not an idiot. They do advise if it is lost it will not be replaced, so whats the problem? If you value something than you will keep it safe. There has got to be some responsibility on the part of a customer. When you lose your receipt and a company advises they will not take a return without it, do you complain that its bad customer service? Sorry, but I dont take back how I feel about it. Mama

 

[N965VJ]

<SNIP> When you lose your receipt and a company advises they will not take a return without it, do you complain that its bad customer service?

K-Mart return policy (I know, apples to oranges, but still…)

Kmart will accept returned product where:
The product is faulty or not of merchantable quality, or
The product is not fit for the purpose, or
The product does not match the sample or description.
In most cases, Kmart will also gladly accept a returned product within a reasonable timeframe where you have changed your mind, provided the product is in as new condition.

With your receipt:
We will offer you an exchange voucher or refund.

Without your receipt:
We will offer you an exchange voucher for the current selling price.

 

[PhxMama]

That is THEIR policy which they have posted. This is the US policy which is on the voucher.

 

[john john]

If we had a reservation system that we could track all documents with accuracy and efficiency and have the agents be able to apply to daily use without completions such a idea would have great customer service value

 

[US1YFARE]

If we had a reservation system that we could track all documents with accuracy and efficiency and have the agents be able to apply to daily use without completions such a idea would have great customer service value

exactly, but it is not the customers who are important at US...they do have this capability, but they would rather rely on either customers not using their vouchers or being "irresponsible" as one Westie calls it.

 

[PhxMama]

exactly, but it is not the customers who are important at US...they do have this capability, but they would rather rely on either customers not using their vouchers or being "irresponsible" as one Westie calls it.

Yes, They are responsible for holding onto their vouchers and also paper tkts. I dont know why THIS situation means that customers are not important to US. If(and when) US is responsible they should be held responsible and you are quick to call them on it. So am I, but in this case US is NOT responsible. Sorry, I still stand by my first and now last post on this. Mama US1YFARE, if this is such a gross customer disservice than call the news or better yet file a complaint with the DOT. Im done.