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Make The Star Like Wal Mart

Ukridge

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For the next few months I have to occasionally pendle with the Star (in this case read Lufthansa) between London and Frankfurt. As I was doing so this week I was wondering why the Star does not come to the aid of one of its struggling members. What I mean is this. In the UK we constantly hear of that American behemoth Wal-Mart and its rapacity in opening new locations within the FC. They use their power and size to drive the absolute lowest prices from the suppliers. This seems to work as Wal Mart is able to keep its prices attractive enough to lure the customers.
Why does the Star not adopt a similar strategy? While I was sitting in the back of a Lufthansa A321 I was served coffee and served a snack in a box. Why does the Star not purchase 25 million coffee cups, 25 million little boxes etc. and then distribute them among its members? The pricing authority over a supplier would be breathtaking. Instead of United or LH each negotiating for everything from fuel to food why not do it as a single unit? From what has been revealed through the BK process the historical record in extracting the lowest price from the suppliers has not been sterling.
In this manner the costs could be lowered even more – a purported goal. If everything the member airlines needed was purchased through a central purchasing agent (in this case the Star) one would readily see advantages. If indeed the Star acted as such a purchasing agent one could still steer clear of regulatory issues as this is not an ownership issue but rather a supplier-seller one. This would put additional pressure on the LCCs that seem to be nipping at the heels of carriers such as United.
Second. Within the bounds of the aforementioned regulatory issues, why does the Star not render aid and succor to one of its members that is ailing? I have not kept full apace of the threads lately but it seemed that January’s results did not portend well. Why not then Star providing some healing salve? When United is again in fine form, it may be called on one day to provide the same type of assistance to another injured part of the body Star.
This is the teamwork that could yield great benefits. It would also engender the strength to join combat against the competitors perhaps even forcing a few of the LCCs to quit the field in the shame they so richly deserve for the vulgarization of the travel industry (i.e. read of that low-bred cretin from Ryan Air).
It seems that the Star is working well for the average passenger like myself with the ticketing and baggage but has not yet turned toward where the greatest gains are to be made. One thing I have learned in my short period of observation is that changes in the industry are effected at a snail’s pace. I say this with all due respect but I put forth to you that five years seems to be the absolute minimal time slice for any effort. Nearly 30 months after the horrors of 11 September, an effort is underway with a new advertising campaign to gain customers. 30 months? What else will come forth this decade??? 😉
Lights out.
Cheers
 
I think your first idea (mass contracts with vendors) has at least been considered, if not already underway in some form. I remember reading something about this a couple of years ago on a larger scale in terms of aircraft orders, and an attempt to get all the members of airline groups to agree to standard specifications for, say, galley ovens. I am not sure of where that is currently, though.

As for your second idea-- LH loaning money to UA-- right now would YOU loan any money to UA? I sure wouldn't
 
Since I just went to Star training I'll add what I was told. The Star does have a fuel purchase program going. They are working with both Boeing and Airbus to design "Star specific" planes that can be interchanged with each carrier. ie slow season in Europe, busy season in the US, lets make a deal for a couple of months. No need to retrain or reconfigure for the new user. Supposedly there is a Star provisioning program in place, but I think it was just airline part related. I think eventually you will see more and more things "Star" related and less airline specific, but like you say it takes time (especially with 17 members around the world).
 
On its surface, Ukridge, your idea sounds like a great idea. Create a Star Alliance Central provisioning center whereby all its members would order there supplies. I'm sure its been looked at already. However, the Star Alliance would have to become an international corporation falling under the laws of an international court system, such as The Hague. Are there currently any corporations which are protected by the international court system? Right now, the Star is formed through individual member agreements which operate under the laws of the individual flag carrier.

Am I wrong in my thinking here? Anyone care to comment here?
 
It is an interesting topic UK - thanks for keeping the UA board fresh.

I think the potential for Star to coordinate on the level you suggest is huge. To Nova's point - there are a lot of legal and logists involved.

I think that Star actually has its own management...but not sure what their charter is.

Ultimately - Star could morph into a franchise - a lot like McDonalds, et al. One single brand - Star Alliance: Operated by United. Similar to UEX. Star central purchasing everything from napkins to fuel. Local franchisees purchase from Star accordingly.

Obviously this is a lofty view. Many issues would need to be addressed - such as global focus, local feel. Labor of course would be a big one as well. I think ALPA tried at one point to expand across some Star members - namely Lufthansa.

Wolf was floating the idea of spinning off United domestic into 3 or 4 regional companies that would feed international back in the mid 90's. I remember a consulting firm decided it wasn't worth the labor turmoil and along came the ESOP.

Anyway...just some ramblings on a Thursday morning.

Thanks again for introducing a new topic that doesn't focus on 2-3 posters with the typical, airline partisan lines.... 😉
 
United Chicago wrote: "I think that Star actually has its own management...but not sure what their charter is."

That was my understanding as well. In fact from some of the literature that LH provides it looks as if the Star headquarters is in Frankfurt. I do not know (though will try to find out) if it is a German corportation (GMBH) or another type.

I realize that I tread a minefield when I posit opinions concerning management and labor staffing levels, but to me the industry leaders try to always pick the lowest hanging fruit by solely concentrating on staff costs. This seems to be what your erstwhile partner in the subjunctive (Airways) is suffering from. While this fruit may indeed be there as a temptation to the managers, it is MHO that the true bounty would lie in the costs that could be saved by the central purchasing concept. In this manner they could leave staff remuneration untouched which would serve as a foundation for better relations in this area.
In turn, the cost leverage over the suppliers would have the potential to serve as the oft maligned paradigm shift in the cost structure. In theory the savings could yield a very very powerful competative platform.
Notice that I did not say that the Star would have to be nasty with the suppliers (which I have heard can be the case with Wal Mart and even in some Japanese industries) but rather the scale alone would be the leverage - i.e. the 25 million coffee cups. Perhaps someone on this board would venuture a guess with me just how many "same" products such as cups, meals, tyres, and petrol the Star uses every week.
I am sure this idea has been toyed with in the offices. We keep hearing how change is necessary - well here it is at your doorstep. The only question is if anything will be done in the next 10 years. If I were struggling for survival this would be a priority but that it just MHO. B) Not to end on a sour note and with the deepest sympathy for the tragedy that befell you, but seeing the large airlines 30 months after 11 September talk about 'new ways to do business' is stultifying. Should this not have been the talk on the morning of 12 September?
 
From what tadjr said, and what I saw in one of the news releases from the most recent airshow, I believe that this concept is already in place on some level. However, Ukridge, you are absolutely correct about how slowly things move in the airline industry. I think it is one thing that each individual carrier moves fairly slow, but to get ALL members to agree on a central supplier for certain items would be a monumental task. Though I guess they don't have to have the same specifications for things like cups, just negotiate a certain volume with a given supplier even if different carriers are buying different variations of a product.

Sorry, I am rambling, but I do like the thought of the Star carriers interchanging aircraft and buying in bulk from Airbus and Boeing. I think this actually helps the manufacturers as well as the carriers. (I believe there have been numerous articles about Boeing wanting to reduce the amount of customization available on the 7E7).

Anyway, great post, and definitely something I am enjoying reading.

Regards,
CAETravlr
 
One of the positions of Star since its inception was for member airlines to maintain their own identity, while providing access to each other routes, lounges, and use of miles.

I doubt you will ever Star operated be _____. Simply put the airlines although they agree on some concepts still are struggling to incorporate those concepts. Such as one airline handling all the ground operations at one airport. Case in point, ORD, UA used to do all of LH ground handling. But, LH did not like the way UA was doing it and brought in their own agents and even computers.

And LH and UA probably get along the best of all Star members in my opinion.
 
Ukridge said:
United Chicago wrote: "I think that Star actually has its own management...but not sure what their charter is."

That was my understanding as well. In fact from some of the literature that LH provides it looks as if the Star headquarters is in Frankfurt. I do not know (though will try to find out) if it is a German corportation (GMBH) or another type.
That is my understanding from Star training. It used to be based in LA, but was moved to Frankfurt. The main offices are at the airport above one of the terminals.
You might be able to get some of your questions answered at The Star Alliance Website.
 
Good information. I must confess that all this is easier said than done. If one were comissoned to do this for the Star what would the first week of work look like? This of course is the 90% rational theory that realizes the magnitude and difficulty of the task.
The other 10% completely populist part of this suggestion (and perhaps considered a baseless rant) is couched in what I mentioned with the delays. The platitudes that emmenate from the headquarters of these airlines is breathtaking in its vapidity at times. "New ways of doing business," "New ways of working together," etc.. This tripe from men and women who 100 years ago would have demanded that as their carriage pass that you and your family jump to the side and cap in hand strike servile pose in reverance. 'To whom much is given much is expected' is the old saw yet I believe that if one is going to claim the mantle of industry captain than one should be prepared to do just that - lead with vigorous ideas. It is not an easy task and few are qualified. But for those who pretend to the throne let us at least see some merit. 😀
 
In LAX LH left TBI and joined UA in Terminal 6/7. After a few years LH moved back to TBI since UA was not as cooperative and service oriented as LH.

The problem with all STAR members is that they all think they are the best. They should not just talk. Several airlines are talking for the last two years that they want to purchase aircrafts in bulk and distribute them amng the members. But since aircraft interior is so different from airline to airline they could not get to an agreement. Instead of beeing so individual they should form a task group to find a common ground for all and go from there.

STAR Members should get over there individualisem and join at the airports in one terminal. Take LAX as an example: UA is Terminal 6/7/8, AC, LH, TG and SQ are in TBI, NZ is in Terminal 2, US is in Terminal 1. CO is in Terminal 6 and DL is in Terminal 5/6. Make arrangements and move AC, TG, LH, NZ, SQ, US into terminal 6/7/8 and give CO Terminal 1. DL still is a challange but it can be fixed. That way STAR would be in one complex and seen as a Team. Terminal 6 would basically become B747 HQ at LAX :up:

Once that can happen, STAR might grow into one strong and powerfull entety.
 
UnitedChicago Posted on Mar 4 2004, 11:30 AM
Interesting traveldude...what did LH not like about it? just curious...
* Not sure wha the reasoning was.

Just Plane Crazy, great post, I agree Star should be all de in one area in LAX. Why they have not made this a higher priority, who knows. In the LAX big airport over haul are they planned then to relocate?

MIA I believe is in the final stages of moving all Star to one terminal (maybe just international Star, is someone else knows more chime in). Of course the frustration with this is, as this is happening UA is removing all international flights from MIA and closing pilot and FA bases.

Also, the reason LAX was chosen as Star HQ at one time was, almost all the carriers of Star at that time served LAX and it was not a HQ for any of the Star airlines, so no one would have preferrential treatment. Why it moved? I would like to know.
 
Star terminal in MIA is supposed to happen in 2005 from what we were told.

Headquarters moved to FRA to be more central for all the carriers and I believe all or all but 1 serve FRA (MX which is leaving). In NA/SA you have AC/UA/RG/(US), in Asia/Pacific you have OZ/NZ/NH/SQ/TG and all the rest are in Europe. They also have a Star training center in Germany, but not sure if this came about because of headquarters being in Germany or if it was there before the headquarters move.
 

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